Ratings based on 459 Verified Reviews

4.3 out of 5
81% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful hotel in a fantastic location

Posted Sep 19, 2017
This is a fabulous hotel of the highest quality. I will definitely stay there again
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Pleasant stay

Posted Sep 14, 2017
Pros: Good location, good interior.
Our room was spacious and nice. The staff is friendly and helpful. The glass shower door in the bathroom was missing, there was a cheap curtain instead. The water taps were too short and too close to the basin edges, so that water often spills over the basin table. Z Plage beach was a bit of let down. The beds were too flimsy and would fold if moved back or forward. There were no barriers between other people's beds - too little comfort. There are much better equipped beaches around. The room service and beach food prices are rather poor value: 49 euros for a club sandwich, 10 euros for a coffee. It was a pleasant stay overall. The hotel is located close to much better beaches and restaraunts, which we ended up using.
2 out of 5
by A verified traveler from UK

Wrong room, Elec & Water cut off. Pool hired out!!

Posted Sep 13, 2017
When I arrived at the hotel I was not given what I had paid for but instead a smaller room which to be honest smelt and there was absolutely nothing “deluxe” about it. It was not even the correct size but smaller. When I checked in I showed the lady my booking so there could be no mistake. I decided to go and ask what size the room was and I was told “about” 30 square metres. When I said I had booked a 40M room she asked if I had proof so I went and got my booking from the room. When I returned she then pointed out that the size of the room is not stated on the booking so I had to go to the trouble of going on your website finding my room and then cross referencing it to the room I had booked. I do not expect to have to do this and it was not a good start to my stay. I was then told that the only other room was by the pool. I told her that I had booked a sea view not poolside and she insisted that was all she had available so I told her that I would like some of my money back as I had not received what I had booked. ONLY THEN did a room become available and I was moved Then as if that wasn’t bad enough we were then told that the water was going to be cut off for refurbishments and all we were given was 3 small bottles of water. Then the day after the electricity was going to be cut off for refurbishments and we didn’t have power in our room until gone 5pm! Then we’d have a day when the pool wasn’t available because it had been hired out!!! Wasted Money.
3 out of 5
by A verified traveler

Nice Location,overpriced, small room, old fixtures

Posted Aug 20, 2017
Pros: loaction
Cons: need renovation
Location: its the start of the walk
Overpriced small room that have a nice view nearly double from back side. While the back side has a train tracks and the room is from the 90th. Receptionist were rude and unhelpful especially from having booked from. finally 40 euro for the breakfast they offer is way too much.
Comment from Hotel Management
Aug 28, 2017 by Grand Hyatt Cannes Hotel martinez , Hotel Management
Dear Sir or Madam, Foremost, we are very sorry to learn that your stay did not live up to your expectations and we would like to present you again all our most sincere apologize in this regard. Moreover, I dully noted your disappointed about the room so we take this opportunity to inform you that the hotel will close its doors this winter for a whole renovation rooms, restaurants and lobby so our hotel will the most beautiful in Cannes. We really hope to see again at the grand Hyatt Cannes Hotel Martinez and I present you with my best regards. Sincerely, Alessandro Cresta General Manager
2 out of 5
by A verified traveler

Posted Aug 18, 2017
Bad experience, old hotel , elevator doesn't work properly Not clean Old furnitures
Comment from Hotel Management
Aug 28, 2017 by Grand Hyatt Cannes Hotel Martinez , Hotel Management
Dear Sir or Madam, Foremost, we are very sorry to learn that your stay did not live up to your expectations and we would like to present you again all our most sincere apologize in this regard. Moreover, I dully noted your disappointed about the room and the elevator so we take this opportunity to inform you that the hotel will close its doors this winter for a whole renovation rooms, restaurants and lobby so our hotel will the most beautiful in Cannes. Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We thank you for your understanding and for helping us to improve the quality of our service. We really hope to see again at the grand Hyatt Cannes Hotel Martinez and I present you with my best regards. Sincerely, Alessandro Cresta General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from paris

Posted Aug 18, 2017
It was great. I enjoyed my time there in Cannes. I would definitely come back again
Comment from Hotel Management
Aug 28, 2017 by Grand Hyatt Cannes Hotel Martinez , Hotel Management
Dear Ray, Foremost, thank you for posting a review on Expedia. We are very happy to learn that you enjoyed your stay with us and we really hope to see you again at the Grand Hyatt Cannes Hotel Martinez. I look forward to welcome you and I present you with my best regards. Sincerely, Alessandro Cresta General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Irvine, CA

Beautiful Hotel, lovely rooms and lobby

Posted Jul 6, 2017
Pros: We loved the views and the rooms were perfect
Location: Very close to the private dock, beach, and great restaurants and shopping.
The staff was extremely accommodating and attentive
Comment from Hotel Management
Jul 14, 2017 by Alessandro Cresta, Hotel Management
Dear Erin, Thank you for your very nice review, and for highlighting the attitude and the service of our staff. Hope to have the pleasure to welcome you back again. Best regards Alessandro Cresta General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Turkey

Very nice hotel great location

Posted Jul 1, 2017
Perfect staff, caring, helpful,trying to solve your problems right away. So congratulations . The location is perfect from there you start walking on la croisette everything is at your walking distance... The only downside of this hotel is that it is very old and needs major refurbishment.They have already started, and this will end next year. So make sure you ask for newer rooms but they are rather small and if you are more than two in a room you must take older rooms.but as I mentioned the hotel management do everything to cover up . The pool area is small for the size of the hotel, the pool bar is nice ..the beach restaurant z.plage is very nice and tasty. Have fun....
Comment from Hotel Management
Jul 2, 2017 by Grand Hyatt Cannes Hotel Martinez, Hotel Management
Dear Sir or Madam, I would like to thank you for posting a nice comment on Expedia. I will share with all the staff your positives markers. Your satisfaction is an encouragement in the pursuit of making each stay a memorable one. I look forward to welcoming you again at the Grand Hyatt Cannes Hotel Martinez. Sincerely. Alessandro Cresta General Manager
3 out of 5
by A verified traveler

Posted Jun 14, 2017 on Hotels
the room was old, there is only few rooms that was renovated, the one on the 2nd and 3rd floor. we paid $700 for a small and old room, its a shame.
Comment from Hotel Management
Jun 20, 2017 by Romain Persic, Hotel Management
Dear Sir or Madam, First of all, we are very quiet sorry to learn that your stay did not live up to your expectations and we present you all our sincere apologizes to this regard. We really hope to see you again when our hotel will completely renovated. Please rest assured that the comfort and the satisfaction of our guest are our first preoccupation. I look forward to welcoming you again and I present you with my best regards. Sincerely, Alessandro Cresta General Manager
5 out of 5
by Mary

Beautiful Stay

Posted Jun 7, 2017 on Hotels
This is a wonderful hotel with a very attentive staff. We stayed for 7 nights and didn't want to leave. The rooms are very comfortable and It's a great location. The 2 Star restaurant is a unique and delicious experience. We would love to stay here again.
Comment from Hotel Management
Jun 11, 2017 by Romain Persic, Hotel Management
Dear Sir Or Madam, First of all, thank you very much for posting a comment on Expedia. We are extremely happy to see that you enjoyed your stay with us and that you have appreciated our 2 stars restaurant La Palme D 'Or.Thank you again for your positive remarks. Your satisfaction is an encouragement in the pursuit of making each stay a memorable one. I look forward to welcoming you again at the Grand Hyatt Cannes Hotel Martinez. Sincerely. Alessandro Cresta General Manager