Ratings based on 189 Verified Reviews

4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

An Affordable La Croisette Find

Posted Sep 23, 2017
Pros: Location
Cons: Some refurbishing is needed.
Beautifully tucked on the famous La Croisette boulevard, and only few yards from the opulent and historical Carlton Hotel, this hotel is a great find in this very sought-after spot in Cannes. Helpful and friendly staff made the stay very pleasant. Few yards only from the beach clubs that line up the boulevard, so guests could practically walk out from the hotel in their swim attire to the beach. Hotel sign is confusing though to the visitors because it doesn't bear "Mercure" in it. The hotel facilities are in good shape but could use some updating.
4 out of 5
by Ingrid

Decent hotel in good location

Posted Apr 11, 2017 on Hotels
Decent hotel in good location
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable hotel, excellent location to the beach

Posted Oct 14, 2016
Pros: Very Clean, staff excllent.
Cons: Breakfast too expensive 22 euro. Having to pay 10 euro for the hotel private beach front, it included towel, sunbed and umbrella.
Location: Minature Train 10 euro, shows u everything in Cannes. lovely sandy public beach. Good Resturants. Cheap train connections better than bus.
After booking standard room, decided to upgrade to Prestige Twin Room, with Balcony at the rear overlooking swim pool and garden. Second floor was the best for views
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, Great Location

Posted Oct 11, 2016
Clean and comfortable hotel. Bar was very expensive though, 14 euros for a gin and tonic. In the perfect location, just of the promenade and walking distance to everything.
Comment from Hotel Management
Oct 13, 2016 by TANIELIAN, Hotel Management
Dear Guest, Thannk you for your nice comment. We hope to welcome you again very soon in CANNES. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Brilliant position a stones throw from Beach

Posted Sep 28, 2016
Lovely large room with space and a balcony The hotel had a pool which was just an 'extra' given that the beach and sea were so close. The position of the hotel was excellent for all Cannes has to offer.
Comment from Hotel Management
Sep 30, 2016 by TANIELIAN Marion, Hotel Management
Thank you for your nice comment, We hope to see you soon. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2016
Pros: Very convenient to everything.
Bad check in asked for an early check in but did get get our room till after 4:30
Comment from Hotel Management
Sep 30, 2016 by TANIELIAN Marion, Hotel Management
Thank you for your nice comment, We hope to see you soon. Regards,
4 out of 5
by Westy

Posted Aug 12, 2016 on Hotels
Comment from Hotel Management
Aug 27, 2016 by General Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Hôtel Mercure Cannes Croisette Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
by dieter from Los Angeles

dp Cannes '16

Posted Aug 12, 2016 on Hotels
We liked the closeness of the beach and the central location. However the hotel is a bit outdated and prices are quite high for what it is, unless you pay extra for the good location.
Comment from Hotel Management
Aug 27, 2016 by General Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Hôtel Mercure Cannes Croisette Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by A verified traveler from London

Location was fantastic with great beach access

Posted Aug 3, 2016
The hotel have very service minded staff and great attitude. The hotel itself definitely need to be updated to 2016 from an old reception area to the rooms. The bathrooms where excellent updated but not the rest. The hotel location was absolutely outstanding and the beach access and service was terrific. We will come back for sure but want to see the hotel being modernised from today's 70th look ..
Comment from Hotel Management
Aug 8, 2016 by ROOM DIVISION, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Cannes Croisette Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, TANIELIAN Marion
2 out of 5
by A verified traveler from Windsor UK

Penalised quote "because we booked with Expedia"

Posted Jun 19, 2016
Pros: Location
Cons: Customer service and attitude
Location: Seafront..
Offered as 75 year old, free breakfast, which manageress cancelled because quote ' you booked with Expedia". .Would not give us a room over the garden quote 'because you booked with Expedia". I pointed out that this was our sixth stay in hotel in five years but manageress insisted we have inferior street side rooms because we hadnt booked direct, and was rude when I repeated my request for garden room. Given street room with view into town when other rooms with balcony had view to sea were empty. And the lever operating plug was broken. Visual survey during our 7 night stay showed that most of 20 rooms over garden were empty. I have booked with Expedia many times and have never encountered such rudeness and lack of customer service. Non, you , the customer cannot have the room you would like, and which was available, quote " because you booked with Expedia".
Comment from Hotel Management
Jun 24, 2016 by TANIELIAN Marion, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cannes Croisette Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.