Nice stay, One Hiccup
Posted Jan 26, 2016
We were in town for a funeral. A one night stay. When we arrived, check in was very easy and fast. The clerk was kind and courteous. We got to the room and it was a very nice room with a kitchen. Everything seemed very clean. however, here is the hiccup....there was a beer bottle on the floor next to the recliner. Which means the room was not cleaned properly, or even vacuumed. We had to leave for the funeral, and I went to inform the front desk. They were apologetic and offered to move us to another room. We declined as were running late, I asked the clerk to please have housekeeping go take care of the room. When we returned the bottle was gone and they had even left us $25 in certificates for their concession room. Wow, how nice was that??!! This hotel cared about us and made every attempt to make our stay right. If we ever stay overnight in LaCrosse again, we will stay here, they know how to treat a customer!