Ratings based on 577 Verified Reviews

3.3 out of 5
67% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Old, dirty hotel that has not been updated.

Posted Jul 4, 2017
We checked in at 2:30, amd went to our room. The first thing wenoticed was that there was no toilet paper holder, and tne TP was damp. I called the front desk to rewuest it be corrected. Then I eent to open the dresser smd there was at least a years' worth of dust on the drawer fronts. We went down to the desk and requested a new room. They told me I would have to wait since they couldnt give me keys to a room tnat hadnt been cleaned.... SERIOUSLY? We finally get onto our new room, and the first floor windows were unlocked and slightly open. The floor intne bathroom was wet, but I assumed it was from recrntly being cleaned. We went out to dinner, and wnen we came back not only was the bathroom floor wet, but then I noticed the carpet was damp as well. If it werent for the fact that the room was nonrefundable we would have been gone.
Comment from Hotel Management
Jul 13, 2017 by Dan D., Hotel Management
We apologize for the inconvenience you had while staying here. I have brought this to the attention of the front desk and housekeeping to assure it does not happen again. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

You get what you pay for

Posted May 31, 2017
Cheaper option in the Lax area, met my expectations of what that would entail. Facility is dated (peeling wall paper, carpet etc), but room was pretty clean and the pool and breakfast made it worth the money.
Comment from Hotel Management
May 31, 2017 by Dan D., Hotel Management
We appreciate your comments. We strive to make every stay better and the building is about to go through a serious upgrade. We hope you notice upon your next stay. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice hotel

Posted May 12, 2017
Pros: I've stayed here before and receive excellent service.
Cons: Nothing
Location: The location is perfect for a quick drive to the airport. Shuttle (taxi) service is provided.
Arrived early but was allowed to check in and get into my room. Hotel staff was very cordial and accommodating.
Comment from Hotel Management
May 15, 2017 by Dan D., Hotel Management
We are glad you enjoyed your stay with us and look forward to seeing you again soon!
3 out of 5
by Frank

Posted Apr 23, 2017 on Hotels
Main entrance was hard to get to and the room was really close to the highway so it was a lot of traffic noise. It was ok for myself but not for a family
Comment from Hotel Management
May 1, 2017
We thank you for your comments. We hope to see you soon!
3 out of 5
by Allen

Posted Apr 12, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017
Thank you for the review. Will strive to make every stay a better stay. Hopefully four or five stars next time! Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Very friendly staff. Room was great. Pool was closed....Boo Hoo
Comment from Hotel Management
Apr 20, 2017 by Dan D., Hotel Management
Thank you for your stay with us. Our pool was closed for a bit the day you were here for testing but is good to go! See you next time!
3 out of 5
by thomas

Good hotel for the money

Posted Apr 3, 2017 on Hotels
Over all it was a good stay but they had a bad group staying there and they were loud and obnoxious even cut the extension cord I had running out to my boat for charging batteries.
Comment from Hotel Management
May 1, 2017
We apologize for your inconveniences during your stay. Large groups are sometimes hard to control, especially if they are outside the building. We usually have no problems with people plugging their boats in. We hope to see you again this year!
4 out of 5
by A verified traveler

Nice hotel, not pool.

Posted Apr 3, 2017 on Hotels
The hotel in general is very nice and clean. Room was comfortable. We did have some problems with our key one morning and they had to have someone else let us in and make several new ones before we could get in. Not a biggy though. Biggest complaint would be the pool. VERY dirty water. Could not see the bottom. I used my son's goggles once to find something and did not like what I saw floating around in there. It was also out of electricy one morning so the hot tub was colder than the pool and no lights so couldn't use anything. Never had any towels for us to use either. Overall I do certainly recommend this hotel but beware of the pool.
Comment from Hotel Management
Apr 20, 2017
Thank you for your review. Our pool has just gone through a top to bottom cleaning and now sparkles. I hope you'll see that, and the bottom, upon your next stay!
1 out of 5
by A verified traveler

very old, outdated, and filthy dirty

Posted Mar 29, 2017
Pros: nothing
Cons: needs to be updated and cleaned
Location: location was too close to freeway and train tracks
stained sheets and pillows terrible shower head not a good value at all for the price
Comment from Hotel Management
Mar 29, 2017 by Dan D., Hotel Management
We apologize for the inconveniences you had while staying here. I can guarantee your review is being shared with the respective departments. Upon your next stay, we hope your a lot more comfortable.
2 out of 5
by A verified traveler

Ok motel - pricing is good

Posted Mar 27, 2017
Pros: Price
Cons: Management needs to address issues of excessive noise after 10 or 11 pm - there is no excuse for allowing running and yelling in the halls that late.
Location: We stayed on French Island near the airport. Downtown is just a few minutes drive. They have various restaurants, old fashioned ice cream parlors, etc
We have to stay because we drive 5 hours for our daughter's Allergy Specialist, so we don't like to spend a lot of money. That being said, we don't have 4 or 5 star expectations from a 2 star motel. However, we happened to stay when there was some sort of basketball tournament in town, and there were kids running up and down the halls at all hours of the night. They were in the upper and lower halls right by the front desk, and we called the front desk twice, but nothing was ever done. Needless to say we got almost no sleep and had to drive the 5 hours home completely exhausted. There was also supposed to be a breakfast served until 9 am, but when we got there at 8, there were only a few donuts and some toast left - they ran out of the other items - what a joke! The bed was reasonably comfortable, but the chair and ottoman were completely disgusting - so many stains on them that there is no way I would even set my luggage on it let alone sit on it. The carpet seemed fairly clean, and the facilities in the bathroom were clean, but the grout between the bathroom tile was black on most of the floor. If you looked under the sink, the grout color was light gray, so the black is clearly from ground in dirt - we had to layer the floor with towels just to walk in there with bare feet. There is a product called grout cleaner and also a grout sealer - it would not take a lot of money to clean the tile floors properly so it is sanitary. I felt like I needed a shower after my shower!
Comment from Hotel Management
Mar 29, 2017 by Dan D., Hotel Management
We deeply apologize for the inconveniences of your stay with us. This review is being shared with the respective departments and concerns addressed. We hope upon your next stay, you'll see we took charge of these matters. Thank you.