Ratings based on 558 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Medford, Oregon, USA

Beautiful Hotel

Posted Jul 13, 2017
This Hotel is located in the Business District, but right near Subway Station. We were able to go anywhere in Paris easily, plus the area around the Hotel was safe and quiet. We were extremely surprised when we arrived at Hotel with how nice it was.
Comment from Hotel Management
Aug 1, 2017 by Elise, Hotel Management
Dear Gary, Thank you for taking the time to give your feedback regarding you experience in the Sofitel La Défense. I am very happy to read that the location fitted you well! We hope to see you back soon! Best regards Elise DRU Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Beautiful hotel very close to Metro and RER

Posted Jul 9, 2017
We were very warmly welcomed, Staff is professional and friendly We liked the breakfast buffet: very good quality of food. Room is spacious and well isolated from outside noise.Good sound system with Bose speakers. Bedding is very comfortable!! Big shopping center 5 minutes walk. 5 min to Metro Esplanade de la defense: Metro 1: in good condition We will return next time we visit France.
Comment from Hotel Management
Aug 1, 2017 by Elise, Hotel Management
Dear Khabir, Thank you so much for your very nice comment regarding your last stay with us. It will be a great pleasure to welcome you again very soon in our hotel! Sincerely Elise DRU Guest relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
Nice, calm and new hotel. Located in the heart of La Defence commercial area. Great shopping and restaurants. Easy transportation.
Comment from Hotel Management
May 30, 2017 by Elise DRU, Hotel Management
Dear Guest, Thank you very much for you nice coment on the Sofitel La Défense. We would be very happy to welcome you again! Best regards Elise DRU Guest Relations and Quality Manager
5 out of 5
by Nobuyoshi

Posted May 15, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017 by Evan Vonkorad, Hotel Management
Dear Nobuyoshi, Thank you so much for this grade. I am very glad to see that you enjoyed you stay with us. We hope to see you back soon! Sincerely Elise DRU Guest relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

Great hotel in the business district of Paris.

Posted May 5, 2017
Pros: Clean rooms Nice staff Delicious breakfast buffet Excellent service
Cons: Pretty expensive costs for food, if you can hold out I'd recommend getting food elsewhere. Larger gym
Location: Good shopping nearby as you walk towards the Arch. Metro is close by
Sofitel Paris La Defense is a great hotel. The staff were very cordial and accommodated our early arrival to the city. At first I must say it was a little frustrating, because Uber has NO IDEA how to get to this hotel. If you are planning on taking Ubers everywhere during your stay, this is NOT the hotel for you. Now, if you are okay with public transportation, this hotel is perfect! The metro is not even a block away from the hotel. Right next door is a small shopping center where you can stop and pick up some breakfast on your way to the metro. The breakfast buffet in the hotel is pricey, but is delicious and very convenient if you want something more than just croissants from the café next door. Highly recommend this hotel, saved us a bunch of money versus booking a hotel in the center of Paris.
Comment from Hotel Management
May 22, 2017 by Cecile Carapezzi, Hotel Management
Dear Haze, Thank you for taking the time to share your impressions following your stay at the Sofitel Paris La Défense. I am thrilled to read that you were pleased by many aspects of your stay, from the quality of the breakfast served in our restaurant, to the excellent service provided by our Ambassadors. However I am sincerely regretful to hear the challenges you encountered with the Uber service. On your next stay with us, do not hesitate to contact our reception team at anytime so they can assist and provide clear explanations regarding the transport options. We are already looking forward to welcoming you back in the near future, Best regards Cécile Carapezzi Guest Relations and Quality Manager
2 out of 5
by A verified traveler from London

Looks like a Sofitel, but ...

Posted Apr 26, 2017
Pros: The appearance
Cons: I spoke to the management was told that management would look into my complaint and get back to me but nothing.
Location: Good location for the business district. Grande Arche de la Defence is a walk away but at the weekend there is nothing open in the area.
At first appearances, it looks like a Sofitel, the décor, furnishings and look reassure you upon arrival and the check in was flawless - a really warm welcome by front desk staff who are well trained. Then, however, the mask starts to slip. I want a drink - the fridge is locked. To unlock it, I will need to "block" 100 Euros per night on my credit card. Then the room service menu. In France, the World capital of good cuisine and "gastronomie", the best they can manage are burgers, Caesar salads and club sandwich. I mean, in France. The pre-bed shower also failed to deliver - it didn't work and after a bath, I had to leave the water in the bath for fear of waking the entire hotel with the astounding noise caused when trying to drain it. Finally, to bed and a restful sleep. At around 3.30 I was woken suddenly by banging on my door. I got up, but on my dressing gown and opening the door, only to see someone walk round the corner at the end of the corridor? Then at 7.30 am a call from reception that someone wanted to speak to me - they had point the call through to the wrong room. Back to bed - but not for long. At around 9 the cherry on the cake. Someone wanting to check what I had consumed from a locked mini-bar! - Unreal.
4 out of 5
by Tok

Excellence service

Posted Apr 24, 2017 on Hotels
Front desk staffs very friendly and helpful. Special mentioning of Amandine. Waiter Wisnu also provides good and efficient service. Very happy with my stay there!
Comment from Hotel Management
May 22, 2017 by Evan Vonkorad, Hotel Management
Dear Tok, We thank you for taking the time to write a comment about your stay with us. I am very glad to read that you had a nice experience with us. I will report you very nice remarks to Wisnu and Amandine who will be, I think, very happy to know that they allowed you to have a memorable stay with us. We hope to see you back very soon at the Sofitel Paris La Défense! Best regards Elise DRU Guest Relations and Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Boring hotel far from cemtre of Paris.

Posted Apr 20, 2017
Pros: Very quiet.
Cons: Decor is dated. Bed was not comfortable.
Location: Outside Paris. Noting to do.
Boring.very boring.This is outside the centre of Paris quite far from anything.
Comment from Hotel Management
May 22, 2017 by Cécile Carapezzi, Hotel Management
Dear Marie, Thank you for taking the time to share your impressions following your recent experience at the Sofitel Paris La Défense. I am sincerely regretful to read that your overall stay with us did not meet your expectations and that you were particularly disappointed by the location of our hotel. Should you wish to give us another chance do not hesitate to contact our reception team so they can advise and assist you to organise your stay. We remain at your entire disposal and it is in our hope that we will be able to better serve you in the future. Best regards Cécile Carapezzi Guest Relations and Quality Manager
5 out of 5
by Phyllis

Sofitel Paris

Posted Apr 17, 2017 on Hotels
The staff was exceptional. Had to wait quite awhile to get coffee brought up to the room each day but other than that the staff is very friendly and helpful on things to do in Paris.
Comment from Hotel Management
May 22, 2017 by Evan Vonkorad, Hotel Management
Dear Phyllis, Thank you very much for your comment regarding your last stay with us. We are very happy to read that you had a great experience thank to our Ambassadors. Please, rest assured that I already communicated to all the teams your nice words. We hope to see you back very soon for another great stay with us. Best regards Elise DRU Guest Relations and Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver,CO

Wonderful hotel with great staff.

Posted Feb 20, 2017
My husband and I went to Paris for our first time and stayed at Sofitel for a week. The staff was amazing and the room was spacious and wonderful. Close to the metro and the breakfast was always delicious. We will be returning for certain.