Ratings based on 231 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Beautiful hotel with lovely views from the room

Posted Jul 8, 2017
Stayed at Kioro for 2 days with family. The rooms are beautiful with a great view of the volcano. The hot springs are really nice and the rooms also have a hot tub each. We ate at the hotel restaurant buffet the first night which was very expensive while the food was.not that great.Breakfast every day was very nice. I would stay there again but for lunch or dinner I would go to the town .
Comment from Hotel Management
Jul 11, 2017 by Customer Service Department, Hotel Management
Dear Guest, Your comments are always welcome and help us improve the quality of the services we offer. It is nice to see your positive feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Amazing View

Posted Jul 3, 2017
Pros: Location of this Resort has an unobstructed view of Arenal Volcano, well maintained gardens and hot springs, very friendly staff, very spacious rooms.
Cons: Hot tub in the room takes time to heat up, better use hot springs.
Location: This resort is about 10 km away from La Fortuna town. Lots of activities to do and see nearby - La Fortuna waterfall, hot springs, hiking, etc.
This is one of the best resorts we have visited so far. This resort has well maintained gardens and hot springs in the premises. Resort staff is very friendly and we were welcomed with welcome drink. Moment we entered the room, we were aww stuck with an Amazing unobstructed view of Arenal Volcano. Rooms are very spacious and lots of light. Since Costa Rica is very tropical rain forest, it rains quite often, so it is quite lush green. We saw various kinds of flowers and birds. Make sure you close the doors and windows at night, since light attracts insects. This resort is about 10 km away from La Fortuna town. Lots of options to eat in the town. We used Foursquare app to read restaurant reviews and eat at different places. Lots of activities to do and see nearby - Lake Arenal, La Fortuna waterfall, hot springs, hiking, canopy bridge, sky tram etc. La Fortuna waterfall is just 15 mins from the Resort.
Comment from Hotel Management
Jul 3, 2017 by Customer Service Department, Hotel Management
Dear Paresh, Thanks for taking the time to provide us with this valuable feedback. It is always nice to know that our guests enjoyed their visit, from the views and gardens to the different activity options this area has to offer.
2 out of 5
by A verified traveler

Beautiful But Not 5 stars

Posted Jun 30, 2017
The hotel is beautiful. Grounds are gorgeous and the springs are not that hot but if you want hotter they have free access to other springs. What makes this not a five star establishment is the service. When I stay at a 5 star property I expect all these things. What differentiates is service. They fell very short here. When I arrived I was so excited by having a hot tub in the room. I immediately checked it was on and they said it is on but needs to warm up more. I returned at 7 to use it and it was still at 86. I called front desk and they sent a technician who promised it would be ready at 10 latest. At 10 still not ready. We were only there for one night so I was unable to enjoy what was to me the biggest attraction. Worse, they twice said a customer service rep would get in contact but that never happened. One shout out to Enrique from the bar who was great!
Comment from Hotel Management
Jul 3, 2017 by Customer Service Department, Hotel Management
Dear Guest, We're sorry to read and know that we didn't meet your service expectations during your visit. All your comments are taken under consideration, and they help us detect and improve those details pointed by you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
Perfect view of Arenal Volcano. Love the place. My kids said this is the best hotel they have been to. 5 star rating for everything. The pool was nice with lots of hot springs. The food was not bad. The maid even made all sorts of cute animals with towel and put them on your bed. Recommend this place highly.
Comment from Hotel Management
Jun 29, 2017 by Kioro staff , Hotel Management
Thank you!!! We really appreciate your lovely comments. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with excellent volcano view

Posted Jun 5, 2017
It was a great experience. The hotel is beautiful, the service is outstanding, the food is very good and the view of the Arenal Volcano is amazing.
Comment from Hotel Management
Jun 5, 2017 by Customer Service Department, Hotel Management
Dear customer, We're glad you made us part of your vacations trip, and very happy to know that you enjoyed the stay with us, our services and views.
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing stay

Posted May 15, 2017
Very spacious suite, comfortable beds, clean room, food at the main restaurant very good. Friendly and very helpful staff. Beautiful gardens. Great location and views.
Comment from Hotel Management
May 16, 2017 by Customer Service Department, Hotel Management
Your comments are always welcomed. It is nice for us to know that you enjoyed our suites, grounds and food.
5 out of 5
by Andrew

Let it go at Arenal Kioro

Posted May 4, 2017 on Hotels
Great value for price and quality of attractions
Comment from Hotel Management
May 9, 2017 by Guest Service, Hotel Management
Dear Andrew, We're glad to read your comments. It is our pleasure to know that our guests enjoyed their vacations with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Unique and beautiful property

Posted Apr 24, 2017
Loved our stay and highly recommend!! The staff, the breakfast (included), THE ROOM, the view, the hot springs!! Everything was great. My only complaint is for rooms beyond building 3- you are hiking a bit and will get wet if raining. We were in building 10 which included uphill walks outdoors. This may be appealing for some as it's a LOVELY walk but not for me.
Comment from Hotel Management
Apr 27, 2017 by Customer Service Department, Hotel Management
We appreciante your kind and detailed comments. We're glad to know that you enjoyed your stay with us.
2 out of 5
by A verified traveler from Canada

Nice hotel, but creepy staff.

Posted Apr 23, 2017
Pros: The view was amazing.
Cons: Security response time.
Location: Hot springs
My friend and I who are young women were staying at this hotel. On our second night, there was an incident with a Peeping Tom outside of our main floor bedroom window just before midnight. Security was called, but they took over 15 minutes to arrive. Our internet was sketchy, and then the front desk people were not answering the phone when we kept calling for an update on the security guard. The hotel did relocate us without an issue, but their slow response and offering no compensation for moving us to a much smaller room was displeasing. I did not expect such an issue to happen at this kind of place, since it is gated and family oriented, but it can happen anywhere. I just wish the security response was quicker, ultimately.
Comment from Hotel Management
May 3, 2017 by Customer Service Department, Hotel Management
Dear Guests, Please accept our sincere apologies for any inconvenients you had during your stay with us. We can tell you that the Peeping Tom situation was an isolated happening in our property, it is actually the first time we have such a situation. We understand our response was not the best in that moment. Sometimes, our night receptionist has to take care of a few issues at the same time, and that's the reason the phone was not answered we you needed it. We can assure that we are taking actions and protocols to have a better security responde when facing a similar situation eventually.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017 on Orbitz
Everything was amazing.The staff was attentive, the room was clean. The property was beautiful.
Comment from Hotel Management
Apr 27, 2017 by Customer Service Department, Hotel Management
Thank you for your comments. Such good evaluation is always welcomed.