Ratings based on 227 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern Ca

Truly amazing and private view room

Posted Aug 7, 2017
Cons: My husband would like a scotch option at the bar.
We selected the Arenol Kioro on line so it was wonderful as we drove up to see how gorgeous this hotel and the gardens are. The building design insures there's no bad room. There's no one across from any room, just gardens. Our room had a view of the forest and we woke up to a family of monkeys in the trees our first morning. We enjoyed the hot springs every day. The staff were professional, accommodating and always helpful. My niece is vegan and I have special dietary needs. It was refreshing to find they had a menu that gave us many delicious options. Can't wait to go back.
Comment from Hotel Management
Aug 8, 2017 by Customer Service Department, Hotel Management
Lisa, It is nice for us to know that you ands your family enjoyed their stay at our property. The gardens and surrounding nature is always an attraction our guets enjoy. Thanks for your positive review.
5 out of 5
Recommended
for Everyone
by A verified traveler from st louis, MO

Excellent views and large room

Posted Aug 4, 2017
Views of arenal from room, pool and restaurant. Beautifully maintained grounds. Our room was a bit of a hike to the pool/restaurant area, but not too bad. The room was large with two queen beds and a day bed in the office area. It also had a hot tub which we only used once. The hot springs are a shuttle drive away and underwhelming. There are hot springs at the hotel that are not as hot but just as nice. The hotel is a drive from town. Taxi was $15 each way plus tip. Taxi was $30 to mistico and $25 to national park each way plus tip. If I had it to do over, I would have rented a car in la fortuna. would highly recommend dinner at snappers house.
Comment from Hotel Management
Aug 5, 2017 by Kioro staff, Hotel Management
Dear guest. Thank you for choosing Arenal Kioro for your vacation; We are very pleased with your visit. Thank you for your comments and please take our apologies for the inconvenience with the hot springs We hope to see you again !!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Green, luscious gardens in front of Volcan Arenal

Posted Jul 21, 2017
This is an amazing place! I'll never forget the wonderful feeling I felt as were we're driving up to the hotel. It was raining and we were surrounded by tropical plants and flowers. We spent our evenings relaxing in the hot springs. The jacuzzi in the room was a plus. We'll definitely be back!
Comment from Hotel Management
Jul 24, 2017 by Customer Service Department, Hotel Management
Dear Guest, We're very glad to read such nice comments from you. It is nice to know that the rain forest was part of what you enjoyed the most during your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
excellent facilities, clean and spacious rooms, friendly staff
Comment from Hotel Management
Jul 18, 2017 by Customer Service Department, Hotel Management
It is nice for us to know that you enjoyed your visit at our hotel. Feel welcome to come back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel with very good food.

Posted Jul 17, 2017
Food was very good. Lots of fresh fruit. Grounds were well maintained. Saw a sloth, hummingbirds and howler monkeys on the property. Gym equipment wasn't maintained.
Comment from Hotel Management
Jul 18, 2017 by Customer Service Department, Hotel Management
We're glad to know that you were able to enjoy the surrounding nature and views from our property. Your comments are always very valuable.
5 out of 5
Recommended
for Everyone
by A verified traveler from falls church, va

Great hotel

Posted Jul 16, 2017
Nice thermal pools and phenomenal views of the volcano right from your window
Comment from Hotel Management
Jul 17, 2017 by Customer Service Department, Hotel Management
Ben, We're glad to know that you enjoyed the views from our rooms during your visit. Thanks for taking the time and give us this review.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Breathtaking views beautiful gardens.

Posted Jul 8, 2017
The staff was very friendly we were greeted with a welcome cocktail, Guaro Sour. The views of Arenal are amazing. From your room, garden, hot springs, pool and restaurant You will be mesmerized by the natural beauty. I learned that kioro means tucán which you get to see in the trees around the property.
Comment from Hotel Management
Jul 13, 2017 by Customer Service Department, Hotel Management
Dear Guest, We're very glad to read your comments and know that you enjoy the views and nature while staying with us. It is always nice to know that our guests bring good memories of the rain forest back with them.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Beautiful hotel with lovely views from the room

Posted Jul 8, 2017
Stayed at Kioro for 2 days with family. The rooms are beautiful with a great view of the volcano. The hot springs are really nice and the rooms also have a hot tub each. We ate at the hotel restaurant buffet the first night which was very expensive while the food was.not that great.Breakfast every day was very nice. I would stay there again but for lunch or dinner I would go to the town .
Comment from Hotel Management
Jul 11, 2017 by Customer Service Department, Hotel Management
Dear Guest, Your comments are always welcome and help us improve the quality of the services we offer. It is nice to see your positive feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Amazing View

Posted Jul 3, 2017
Pros: Location of this Resort has an unobstructed view of Arenal Volcano, well maintained gardens and hot springs, very friendly staff, very spacious rooms.
Cons: Hot tub in the room takes time to heat up, better use hot springs.
Location: This resort is about 10 km away from La Fortuna town. Lots of activities to do and see nearby - La Fortuna waterfall, hot springs, hiking, etc.
This is one of the best resorts we have visited so far. This resort has well maintained gardens and hot springs in the premises. Resort staff is very friendly and we were welcomed with welcome drink. Moment we entered the room, we were aww stuck with an Amazing unobstructed view of Arenal Volcano. Rooms are very spacious and lots of light. Since Costa Rica is very tropical rain forest, it rains quite often, so it is quite lush green. We saw various kinds of flowers and birds. Make sure you close the doors and windows at night, since light attracts insects. This resort is about 10 km away from La Fortuna town. Lots of options to eat in the town. We used Foursquare app to read restaurant reviews and eat at different places. Lots of activities to do and see nearby - Lake Arenal, La Fortuna waterfall, hot springs, hiking, canopy bridge, sky tram etc. La Fortuna waterfall is just 15 mins from the Resort.
Comment from Hotel Management
Jul 3, 2017 by Customer Service Department, Hotel Management
Dear Paresh, Thanks for taking the time to provide us with this valuable feedback. It is always nice to know that our guests enjoyed their visit, from the views and gardens to the different activity options this area has to offer.
2 out of 5
by A verified traveler

Beautiful But Not 5 stars

Posted Jun 30, 2017
The hotel is beautiful. Grounds are gorgeous and the springs are not that hot but if you want hotter they have free access to other springs. What makes this not a five star establishment is the service. When I stay at a 5 star property I expect all these things. What differentiates is service. They fell very short here. When I arrived I was so excited by having a hot tub in the room. I immediately checked it was on and they said it is on but needs to warm up more. I returned at 7 to use it and it was still at 86. I called front desk and they sent a technician who promised it would be ready at 10 latest. At 10 still not ready. We were only there for one night so I was unable to enjoy what was to me the biggest attraction. Worse, they twice said a customer service rep would get in contact but that never happened. One shout out to Enrique from the bar who was great!
Comment from Hotel Management
Jul 3, 2017 by Customer Service Department, Hotel Management
Dear Guest, We're sorry to read and know that we didn't meet your service expectations during your visit. All your comments are taken under consideration, and they help us detect and improve those details pointed by you.