Ratings based on 590 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a volcano in the garden

Posted Dec 18, 2017
Highly recommended, good breakfast, nice staff, clean and comfortable, 👍
Comment from Hotel Management
Dec 18, 2017 by sales, Hotel Management
thanks for stayed with us , we really apreciated. regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Love!

Posted Dec 15, 2017
Pros: Tranquility. Friendly staff.
Cons: Walls are a little thin. But rooms are clean and comfortable.
Location: So much to do in Arenal. Walks, tours, hanging bridges, zip lines,bird watching.
Had a great time. So peaceful. Saw a lot of birds. Enjoyed the hot pools. Excellent breakfasts. Will be back.
Comment from Hotel Management
Dec 15, 2017 by Erlyn Cano , Hotel Management
Thank you very much for your visit
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome location! Great staff

Posted Dec 12, 2017
Great experience every time we visit. The volcano is just right in front of the hotel.
Comment from Hotel Management
Dec 12, 2017 by sales, Hotel Management
thanks for stayed with us, we really apreciated. see you soon. regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Carol Stream , IL

very pleasant experience on entering the premises

Posted Dec 5, 2017
Pros: The open space with lot of greenery, hot water spring
Cons: more choice of food in restaurants
very nice and relaxing ambiance, very efficient cart service to pick from the room, very nicely maintained lawns, neat and clean environments.very welcoming and helping staff.
Comment from Hotel Management
Dec 5, 2017 by sales, Hotel Management
thanks for stayed with us, we really apreciated. regards
5 out of 5
Recommended
for Everyone
by A verified traveler from CR

good,

Posted Dec 4, 2017
Pros: the view
Cons: any think
Location: very good
really good, .................................................................................................................................................................................................................................................................................................................
Comment from Hotel Management
Dec 4, 2017 by sales, Hotel Management
thanks for stayed with us, we really apreciated. regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Very nice resort. Connecting rooms were great. Pool was nice, but partially closed.
Comment from Hotel Management
Nov 27, 2017 by sales, Hotel Management
thanks for stayed with us , we really apreciated . regards
5 out of 5
Recommended
for Everyone
by A verified traveler from california and mexico.

great workers (staff)

Posted Nov 13, 2017
Pros: everything.
Location: la Fortuna town, the water falls the hikes. I should return. . .
the location of this place easy to find. the facility was constructed next to paradise( . the hot springs and so many places to go around. to all employees my regards and my respect. hope to see you again. thanks.
Comment from Hotel Management
Nov 13, 2017 by sales, Hotel Management
thanks for your good comments and for visited us. regards
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Great

Posted Nov 5, 2017
Excellent experience, super friendly staff and very welcoming. Hotel very nice.
Comment from Hotel Management
Nov 6, 2017 by sales, Hotel Management
thanks for visited us and your good comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great Hotel with great Volcano view

Posted Oct 23, 2017
Pros: Service and decor
Cons: prices are bit too high, though compared to others in the area, they are competitive.
Location: Thermal waters, volcano view, hanging bridges and canopy tours
As soon as you arrive to the hotel, you can see the whole staff waiting for you, you feel welcomed, nice welcome coctel and the check in process was very good, the gentleman who checked us in was very pleasant and explained everything to us. The decor is wonderful, the view of the Volcano is great, when there's no clouds - you can't blame the hotel for them :) - the rooms are very confortable and nice, location is prime, and the hotel has both termal waters and regular pool, typical costaircan breakfast which was very good, overall the staff of the hotel is very professional and polite.
Comment from Hotel Management
Nov 2, 2017 by HASR, Hotel Management
thank you for your visit, it was a pleasure for us .
5 out of 5
by A verified traveler from Fort Collins, CO

Friendly, Beautiful

Posted Oct 19, 2017
Lovely rooms, many activities to choose from, man-made pools with spring water piped in, beautiful landscaping, pool bar has constant music.
Comment from Hotel Management
Nov 2, 2017 by HASR, Hotel Management
thank you for your visit, it was a pleasure for us .