Ratings based on 174 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice hotel

Posted Oct 2, 2017
The hot springs are excellent, excellent chocolate couples message, and really close to see La Fortuna Waterfall.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mooresville, NC

Love this place!

Posted Sep 4, 2017
This was our second time staying here and both visits were fantastic! The rooms are great, staff is friendly and helpful, on site restaurants are reasonably priced and good and the hot springs are amazing!
2 out of 5
by A verified traveler

Had to move twice to different rooms.

Posted Jul 27, 2017
Not an good experience and could not get my money back or move to a different resort.
5 out of 5
by Juan C Ospina from Miami Florida

Out of the World

Posted Jul 21, 2017 on Hotels
Excellent
5 out of 5
by Dana and Juan Reza from Colorado

Beautiful resort/hotel

Posted Jul 21, 2017 on Hotels
Loved it. The thermal water polls are super relaxing special after closing for the public. Too bad we only spend a day here.
5 out of 5
by A verified traveler

Best hotel in arenal

Posted Jul 9, 2017 on Hotels
Amazing
5 out of 5
by Nancy

Thermal waters

Posted Jul 9, 2017 on Hotels
Beautiful resort, love the heated pools
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable hotel inside the hot springs

Posted Jul 9, 2017
Friendly staff and comfortable room that was renovated compared with the standard of a year ago, when we visited last and encountered problems with humidity and black spots on the ceiling's paint all over, so we had to ask for another room because of allergies. However, the bathroom lags behind in terms of renovation - paint chipped off and somewhat inefficient ventilation. Also the ceramic tiles on the floor would need a work over. Overall a good and convenient package deal instead of getting a hotel room outside the springs and paying for the entry and breakfast seperately.
2 out of 5
by Ronald

Posted Jun 27, 2017 on Hotels
The room was very noisy can sleep for two days
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted May 8, 2017
Fantastic place with incredible view on Volcan Arenal