Ratings based on 211 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice hotel with beautiful gardens

Posted Jan 15, 2018
Nice place with beautiful gardens, stayed here 5 nights. the hotel staff was very nice and helpful they remembered our names everyday that we came to eat, food was so good that we had dinner almost ever night at the hotel, breakfast was good too The hotel receptionist booked a tour to rio Celeste for us with eco terra and our guide Mainor and the driver which I can’t remember his name were very professional and friendly. me, my husband and my daughter were the only ones in the tour and we had a lot of fun with Mainor and the driver We talked about a lot of things, they made the trip to rio Celeste enjoyable. Mainor you’re the best! The only complaint we have is that the Wi-Fi didn’t work in the room but we definitely come back here again.
4 out of 5
by A verified traveler from myrtle beach sc

Visitor

Posted Jan 6, 2018
Very old hotel.no connection to wifi in the room.The rooms are too small.Most of the stuff don't speak English.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 2, 2018
comfortable room and friendly staffs. Also the restaurant is good.
Comment from Hotel Management
Jan 4, 2018 by Reservations Departaments , Hotel Management
Thank you for your comment and your review.
4 out of 5
Recommended
for Everyone
by A verified traveler from washington dc

Posted Dec 27, 2017
Great location, friendly staff, nicely landscaped, pretty good restaurant
Comment from Hotel Management
Dec 29, 2017 by Reservations Departaments , Hotel Management
Thank you for stay with us. Greetings from Casa Luna Hotel & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2017
Volcano view, delicious breakfast, very nice rooms and good customer service. Definitely staying again.
Comment from Hotel Management
Dec 29, 2017 by Reservations Departaments , Hotel Management
Thank you for your comment. Thank you for chosen Casa Luna Hotel & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler from Barrie, ON

Great Place ti Stay Near Arenal

Posted Dec 18, 2017
Pros: The staff are very good. Relaxing atmosphere.
Location: We did the Arenal hike. It was three hours and the tour guide, Jason, was fantastic at explaining the history and geology of the area.
We really liked this hotel. The staff are fantastic, especially Melvin at the pool bar. The facilities are kept in good shape. We really enjoyed the hot tubs. In the evenings they were particularly welcome... great ambient lightning. The rooms were very clean and comfortable. Try the chocolate massage around twilight. The restaurant is equipped to deal with three meals ... good, varied menu. We will stay here again.
Comment from Hotel Management
Dec 20, 2017 by Reservations Departaments , Hotel Management
we appreciate your time and your wonderful review about Casa Luna Hotel & Spa. We will share your comment with our staff especially Melvin. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Posted Dec 11, 2017
Great place with lots of friendly and helpful staff. Nice outdoor swimming pool and hot tubs. There’s also a spa facility to get a body massage at a reasonable price, but we didn’t get a chance to use. Only drawback is that the wifi signal is quite weak or non-existent depending on location of room. We stayed at the very end of the resort and needed to go to reception or pool area to get a signal.
Comment from Hotel Management
Dec 12, 2017 by Reservations Departaments , Hotel Management
Thank you for your comment about Casa Luna, us you note signal at the moment it's not the best, but we are working to fix up the free wifi connection all around the property.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice Hotel

Posted Dec 4, 2017
Nice hotel, great balcony, helpful staff, great jacuzzis and pool. Although terrible wifi in rooms, neither an Iron or an iron board were in the rooms. Their mini bar was expensive. ( $2 US for small water bottles) But our guide Juan Jose from Frog tours made it it great for us by showing us around and providing us with lots of information about the area and all activities in the area.
Comment from Hotel Management
Dec 5, 2017 by Reservations Departaments , Hotel Management
Thank you for your comment of our property. We are working on our Free Wifi services, We apologize for but will be working very soon in the best conditions
4 out of 5
Recommended
for Everyone
by A verified traveler from Vernon BC Canada

Clean, quiet

Posted Dec 1, 2017
Short drive to the waterfall and to town Not too busy when we were there . Stayed one night. Really enjoyed the little hot pools surrounded by lush vegetation.
Comment from Hotel Management
Dec 5, 2017 by Reservations Departaments , Hotel Management
Dear Guest. Thank you for your review of our hotel. We appreciate your visit, Hope next time Casa Luna Will be your hotel in Arenal area.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angele, ca

Exceptional value , choose Casa Luna!

Posted Nov 23, 2017
My husband and I spent 5 wonderful days in this hotel. We enjoyed the peaceful environment, the cleanliness, the friendly staff and the convenient location. The spa is awesome too. We can’t wait to come back to Casa Luna!
Comment from Hotel Management
Nov 23, 2017 by Reservations Departaments , Hotel Management
Thak you to visit our property. We really appreciate your comment and your review. We hope to see you again on your next trip to La Fortuna, Costa Rica.