Ratings based on 1,620 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Great location

Posted Dec 15, 2017
Pros: Location
This is a nice older place with a fantastic location. Views of the volcano from the rooms and a short drive to either Baldi or Tabacon.
Comment from Hotel Management
Dec 15, 2017 by Gerardo Pérez H., Hotel Management
Hello Ron, thank you for your review. We are pleased to read your stay in our lodge was good. Once again, thank you for your feedback. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Very happy with our Volcano staying

Posted Dec 14, 2017
The people, the facilities, service, everyhing at Volcano Lodge made our little vacation a really enjoyable experience. This convinced us to extend our stay and come back. Teo
Comment from Hotel Management
Dec 14, 2017 by Gerardo Pérez H., Hotel Management
Hello Teo, thank you for your time to evaluating our services. We are pleased to read you had a wonderful stay at our lodge and that you enjoyed of all our facilities. We hope you can come back in the future. It will be a pleasure to serve you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Dec 9, 2017
The staff was friendly and helpful. The hotel grounds were beautiful. Loved the many relaxing hot springs.
Comment from Hotel Management
Dec 11, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for sharing your opinion about your stay. Definitely our daily goal is to make the stay of our guests a perfect and unforgettable experience. Our staff works at all times to fully serve our visitors and your feedback will definitely help us to improve every aspect of our work. We hope you visit us again soon, it will be a pleasure to serve you. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bolingbrook, IL

Beautiful Area and hotel

Posted Dec 5, 2017
Pros: The beauty of the pool, hot springs, and lush gardens
Cons: TV channels that had at least 1 English channel. Subtitles would be ok. When it rains, there's not much to do in the evening.
We had a very wonderful stay at the Volcano Inn. The grounds and pool area with hot springs are simply beautiful. We loved sitting on the patio by the bar/pool area, sipping a cocktail and taking in the beauty of the surrounding area. My one disappointment was with the weather, not the hotel. It rained for the 2 days while we were there, but at least the weather did cooperate when we had our drinks and enjoyed the hot springs. Breakfast buffet was excellent and had a vary good variety for all. Not sure if it always rains there, but if it does, it would be nice if the hotel offered a dryer, guest expense, to dry out wet clothing. It's miserable to have wet items which can't dry due to rain. I would highly recommend this beautiful place. Gloria
Comment from Hotel Management
Dec 6, 2017 by Gerardo Pérez H., Hotel Management
Hello Gloria, thank you for taking the time to share your lovely experience with us. Is good to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. We will consider your contribution about the dryer to improve in all our services. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from usa

Beautifully landscaped ground floor units.

Posted Dec 4, 2017
The hot springs are a bonus feature. The breakfast was excellent.
Comment from Hotel Management
Dec 6, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, we want to thank you for your time to leave us your positive comment. We are pleased to see everything was very good during your stay at our lodge. We hope you can come back soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2017
Awsome! The staff and grounds make this property great! Try the mud wrap and massage!
Comment from Hotel Management
Dec 1, 2017 by Gerardo Pérez H., Hotel Management
Hello Kris, thank you very much for taking time to share your experience based on your recent stay at our hotel. Our staff is happy to know that you had a lovely time. Thank you for the nice words and for choosing us as one of your destinations in Costa Rica. If you ever return, hopefully you give us another opportunity to serve you. Kindest regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 1, 2017
Nice hotel and staff.Clean room,delicious breakfast buffet.Nice thermal pools.
Comment from Hotel Management
Dec 1, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for sharing your opinion about your stay. Definitely our daily goal is to make the stay of our guests a perfect and unforgettable experience. We hope you visit us again soon, it will be a pleasure to serve you. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Great place for an Arenal visit

Posted Dec 1, 2017
Stayed at lodge. Very clean. Great staff. Awesome location. Did tour to other hot springs but also like the quietness of the hotels. A very very good experience.
Comment from Hotel Management
Dec 1, 2017 by Gerardo Pérez H., Hotel Management
Hello Jeff, thank you for your positive rating. We are very proud to see you had a wonderful stay at our lodge. We hope you can come back soon. It will be a pleasure to serve you again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Large room, nice view, great staff

Posted Nov 30, 2017
Pros: The lush private patio and tub. Reading in bed with the view through the large windows in the morning. Nice layout of the resort.
Cons: Tweak the decor of the room slightly. It feels like my grandmother put those shiny pillows on the bed.
Location: La Fortuna is 7 km away. We drove to La Tierra for lunch. We bought and mailed postcards to the grandchildren at the post office behind the church,
We had a Superior Thermal Room with our private hot tub in the “backyard”. The foliage is so lush throughout the property the outdoor space is very private. We heard our neighbours talking, but didn’t see them. The resort layout feels more like a tiny village than a hotel. Lovely grounds. The maid's towel art was quite spectacular. The beds were comfy, the room was spacious, there was lots of hot water and good pressure in the shower. Loved the rocking chairs on the patio, and there were also two loungers by the tub. I found the water too hot for me, but I like it around 99F, so I’m the exception. My husband loved it. It was pleasant just sitting there with the waterfall turned on. I messed up the safe and someone was there within 2 minutes. My only suggestion would be to update the bedding a bit. Get rid of the shiny decorative pillows and give it a more modern look. The sheets and pillows were good. It was also nice to have a fridge. We meant to eat in town our second night, but the food was good at La Sura and it was so convenient we ate there again. My husband's seabass in scallop sauce was outstanding. My prosecco wasn’t bubbly and it was replaced immediately with a smile. Great staff throughout. Breakfast was included.
Comment from Hotel Management
Dec 4, 2017 by Gerardo Pérez H., Hotel Management
Hello Patricia, thank you for taking the time to share your lovely experience with us. Is a pleasure read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. We will consider your contribution about the room and decoration. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 26, 2017
Super friendly staff, great breakfast, nice hot springs- very clean.
Comment from Hotel Management
Nov 27, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your time to evaluating our services. We are pleased to read you had a wonderful stay at our lodge. We hope you can come back in the future. Best regards,