Ratings based on 1,555 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas TX

Great hotel with hot spring inside the location

Posted Oct 18, 2017
Pros: Hot Springs, view to volcano
Cons: Prices !!!
Location: Several place to eat around the area
We spent a weekend on this location and we loved it !!! we were walking distance to the hot springs and the place was very relaxing. Breakfast was decent enough Only thing is that activities listed here are very pricy, I recommend looking online or go to downtown for more cheaper prices.
Comment from Hotel Management
Oct 19, 2017 by Gerardo Pérez H., Hotel Management
Hello Luis, thank you for your time to evaluating our services. We are pleased to read you had a good stay at our lodge and that you enjoyed of all our facilities. We hope you can come back. It will be a pleasure to serve you again. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Grecia,Costa Rica

Nice hotel and Springs!

Posted Oct 16, 2017
Really nice hotel. We enjoyed the Hot Springs and they are open 24 hours!
Comment from Hotel Management
Oct 16, 2017 by Gerardo Pérez H., Hotel Management
Hello Jessica, thank you for your time to evaluating our services. We are very pleased to read you had a good stay at our lodge. As you well say we are a thermal hotel where you can relax in our hot springs during 24 hours. We hope you can visit us in the future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Everything was well above expectations would rec. to everybody. Staff was friendly and very helpful and just a beautiful place to stay.
Comment from Hotel Management
Oct 16, 2017 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for sharing your 5 star review of your recent stay with us at Volcano Lodge & Springs. We are delighted to know that we were able to exceed your expectations. We hope you can come back soon. It will be a pleasure to serve you. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

So close to excellence!

Posted Oct 15, 2017
Pros: The setting and the staff.
Cons: They need to designate a family pool and an adults only pool and improve the room insulation for noise asap.
Location: Lots to see and do in the area for those that love nature, conservation and adventure.
A beautiful setting to the hotel and the grounds are lovely, The staff overall, particularly the restaurant waiters and barmen, were great and the room is nice. The thermal pools are fabulous and so nice to have a pool adjoining the room. The towel creatures made by the cleaning staff are also lovely and the trips arranged by the hotel were great. Spa is nice, especially with the low season discount. We also received 20% of all lunches and dinners which was good as the prices at the hotel are extremely high, however this seems to be normal in the area (the most expensive resort area we have ever stayed in having travelled the world extensively. The rooms need to be brighter and freshened up, the bathrooms are dated and the noise between rooms is the worst we have experienced. We could hear the next door couple speaking to each other normally in bed at 3am. We also had a rather nasty situation with another family in the hotel. The father wanted to play extremely loud music by the pool on his personal speakers when everyone was relaxing (people pay premium for peace and quiet, it is not Magaluf). I asked the waiters to ask him to turn the music off. He was extremely difficult and then made a point of walking past me and knocking into my chair on purpose. The waiters were very apologetic, but he was intimidating for the the rest of the days we were there! The waiter told the manager but there was no apology from management, just a complimentary dessert at dinner. Not great.
Comment from Hotel Management
Oct 16, 2017 by Gerardo Pérez H., Hotel Management
Hello, we want to thank you for your ample comment. This is very important for us because it allows us to improve in all our services and procedures. We want to apologize for the situation near the pool and for the behavior of another guest. This situation had never happened to us. We will take into consideration your contributions about the noise between rooms !! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great Hotel and Amazing Hot Springs

Posted Oct 9, 2017
I was pleasantly surprised by the value of this hotel. For the price you pay, this hotel is definitely a very nice place and the complementary breakfast is very good. If you are looking for a more luxurious stay, the Springs is worth every penny, but if you plan to do a lot of excursions near Arenal, I'd highly recommend this hotel.
Comment from Hotel Management
Oct 9, 2017 by Gerardo Pérez H., Hotel Management
Hello Daniel, thank you for your time to evaluating our services and for leave us a positive comment. We are very pleased to read you had a wonderful stay at our lodge. We hope you can come back in the future. It will be a pleasure to serve you again. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
The grounds were beautiful. Each day the breakfast was wonderful. The staff was always friendly, willing to help at any need.
Comment from Hotel Management
Oct 9, 2017 by Gerardo Pérez H., Hotel Management
Hello, we want to thank you for your comment which is very important because help us to improve in all our services. Also it give us the energy to keep serving in the best way. As you mentioned we have beautiful ground where you can see many kind of birds and flowers of our area. We hope you can visit us in the future. Best regard,
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

ABSOLUTE PARADISE!!

Posted Oct 8, 2017
Pros: I loved everything about the hotel.
Cons: Only cons: dinner is a bit overpriced in the restaurant and there were some sort of gnats in the room.
Location: There is so much to do nearby, I wish we would've had more time. There are a ton of hikes near the volcano, ziplining, kayaking and ATVs.
This place was absolutely beautiful. I am so thankful I found this place and stayed here. The ground are beautiful, the pools and mineral pools are amazing. There was a beautiful view of the volcano from the back porch with 2 chairs to sit in. We only stayed here 2 nights and wish we could've stayed longer. Check in was great, the staff was helpful and brought us a welcome drink. Someone met us at our room and showed us how to use the safe, air conditioning etc. It felt like they really wanted to make our stay nice. The pools were so amazing, I could've stayed in the mineral pools all night, they were open almost 24 hours. Also, there was happy hour where you could get cheap drinks and have them while in the pool or hot tubs. I definitely will stay here again. Only cons: dinner is a bit overpriced in the restaurant and there were some sort of gnats in the room.
Comment from Hotel Management
Oct 9, 2017 by Gerardo Pérez H. , Hotel Management
Dear Liz, thank you for taking the time to share your lovely experience with us. Is a delight to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. We will consider your contribution about the prices in our restaurant to improve in all our procedures. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Posted Oct 7, 2017
We stayed here for the first part of our honeymoon and it was very relaxing. Everywhere on the resort has a great view of the volcano! It was really quiet and the staff was super friendly. We wish they had at least 2 restaurants but it was still a great experience!
Comment from Hotel Management
Oct 9, 2017 by Gerardo Pérez H., Hotel Management
Dear Jacklyn. Thank you for sharing your feedback of your experience with us at Volcano Lodge & Springs. We are pleased to read that the staff and the our fantastic view of the Arenal Volcano were a highlight during your stay with us. We hope you can visit in the future. It will be a pleasure to serve you again. Warmest regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Beautiful hotel grounds and hot springs

Posted Oct 7, 2017
We had the perfect view of Arenal Volcano from our room, and the small patio in the back was the place to sit and look at it. The grounds are full of lush plants and flowers, the mineral pools are large and beautiful with a bar. The staff are friendly and helpful. I would recommend this hotel to anyone who wants to spend some time in La Fortuna.
Comment from Hotel Management
Oct 9, 2017 by Gerardo Pérez H., Hotel Management
Hello Amna, thank you for sharing your review of your recent stay with us at Volcano Lodge & Springs. We are pleased that you mention our beautiful grounds, the perfect view of Arenal Volcano, relaxing hot springs and the kindly staff like a guarantee of our good service. Would be wonderful that you stay with us again in the future and we look forward to welcoming you back next time. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Beautiful view

Posted Oct 3, 2017
Pros: location and volcano views.
Location: Zip lines, hanging bridges and other extreme sports located near by. Front desk has lots of options and are really friendly.
Wonderful location, great priceless view of the volcano from the room. Spring pools are awesome. Great breakfast!!! highly recommended.
Comment from Hotel Management
Oct 4, 2017 by Gerardo Pérez H., Hotel Management
Hello Ely, thank you for your time to evaluating our services. We are pleased to read your stay was good and that you enjoyed of all our services and facilities. We hope you can come back in the future. It was a pleasure to serve you again. Once again, thank you for choosing Volcano Lodge & Springs for your stay. Kindest regards,