Ratings based on 1,698 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Beautiful

Posted Feb 23, 2018
Only had one night here - wish we had more. Beautiful grounds and hot springs pools.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, USA

Beautiful grounds

Posted Feb 21, 2018
I loved our stay here. It was so relaxing with the beautiful trees, flowers and variety of birds. The mineral pools were enjoyable as well as the pool. There was a nice selection on the menu, and everything we had was delicious. If we return to Costa Rica, we will want to stay here again.
Comment from Hotel Management
Feb 22, 2018 by Gerardo Pérez H., Hotel Management
Dear Mary, thanks very much for taking time to share your experience based on your recent stay at our hotel. Our staff is happy to know that you had a lovely time. Thank you for the nice words and for choosing us as one of your destinations in Costa Rica. If you ever return, hopefully you give us another opportunity to serve you. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Lindsay

Posted Feb 19, 2018
Beautiful landscaping, delicious breakfast, nice room and view. Bathroom was clean but needs an update.
Comment from Hotel Management
Feb 19, 2018 by Gerardo Pérez H., Hotel Management
Hello Alysia, thank you for your comment. We are pleased to read that you had a wonderful experience with us and that you enjoyed our services in general. Once again thank you for your feedback. Kindest Regards from La Fortuna, Costa Rica. Gerardo Pérez H
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2018
Hotel staff friendly and helpful. Lodge is in a beautiful location overlooking Arenal volcano, surrounded by lush tropical flora.
Comment from Hotel Management
Feb 19, 2018 by Gerardo Pérez H., Hotel Management
Dear customer, thank you for your time to leave us your review. We are happy to see that you enjoyed of our location and of the view of the magnificent Arenal Volcano. As you mentioned, we have a professional and kindly staff which strives to serve you in the best way. We hope you can come back in the future. It will be a pleasure to serve you again. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Location, location, location!

Posted Feb 16, 2018
Pros: Everything. They feed the birds at breakfast so you can watch them while you eat. Great view of the volcanoe from the restaurant and your room.
Cons: They need to have umbrellas at the pool areas so you can enjoy the pool without sitting in the sun.
Location: If you have a car it is a great spot just outside La Fortuna. Close to all the famous tourist attractions. We drove everywhere easily.
We stayed here 5 nights and enjoyed everyday traveling around La Fortuna. We had a rental car and could drive everywhere easily The rooms are kept spotless and have comfortable beds. Great hot springs to relax in at the end of your day.
Comment from Hotel Management
Feb 16, 2018 by Gerardo Pérez H, Hotel Management
Dear GG, the Customer Relations Department want to thank you for your time to evaluating us and for your positive comment. As you mentioned, we have an amazing view of Arenal Volcano and relaxing hot springs. Definitely, we will consider your contribution about the umbrellas in the swimming pool area to improve in it. Other hand, we are pleased to see you enjoyed of all our facilities. We hope you can come back in the future. It will be a pleasure to serve you again. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful!!

Posted Feb 16, 2018
Such a great spot! Wished we could have stayed longer!!!
Comment from Hotel Management
Feb 16, 2018 by Gerardo Pérez H, Hotel Management
Dear customer, thank you very much for your feedback. It is very important because give us the energy to keep serving to all in the best way. Once again, thank you for your positive review. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Really wel kept and gorgeous property

Posted Feb 16, 2018
Pros: Grounds and hot springs
Went as On of 4 girlfriends. We all thoroughly enjoyed the place. Nice place
Comment from Hotel Management
Feb 16, 2018 by Gerardo Pérez H, Hotel Management
Hello, we want to thank you for your positive comment. Is good to read your review about our services and facilities and we are pleased to know that everything was good for you. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Dundas, Hamilton

We loved it here.

Posted Feb 12, 2018
We are a family of 4 with young kids (age 3 and 6) travelling with another family and a grandpa and this place was perfect for us. The rooms were super clean and the customer service was outstanding. The hot springs were very well done along with the normal temperature pool. The breakfast had a great variety. The gardens were gorgeous and the view of the volcano was breathtaking. Location was great too: 20 minutes to the Hanging Bridges and 10 minutes to La Fortuna waterfall. I would definitely return to this hotel.
Comment from Hotel Management
Feb 12, 2018 by Gerardo Pérez H., Hotel Management
Dear Nicole, thank you for taking the time to share your lovely experience with us. Is good to read your comments about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. We really are happy to read that all your family was fine in our hotel. It was a pleasure to have you here with us, and we hope that you can back soon. Kindest Regards,
3 out of 5
by A verified traveler from Canada

Hit and Miss

Posted Feb 11, 2018
Pros: Location is amazing as are the grounds.
Cons: Needs renovation and upkeep, staff need training in the client experience. Some are great, others don’t care.
Location: Great location, close to coffee and chocolate tours, lake Arenal, hanging bridges, a few Kim’s from the town of La Fortuna.
This was our second stay here and disappointing this time. The hotel needs upkeep, especially the bathrooms and linens. The staff on check in were amazing. On check out, no one cared. The hotel gave us a bottle of wine for our honeymoon which was great. Positive Consistency in the entire experience would have made it better.
Comment from Hotel Management
Feb 12, 2018 by Gerardo Pérez H., Hotel Management
Hello Nita, thank you very much for your time to evaluate all our services. For us is very important to know everything our customers say. Also thank you for your preference. Definitely, we will take into consideration your contributions about the room and front desk service to improve. We hope you return to serve you in the future and improve your experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

Wonderful hotel!

Posted Feb 10, 2018
I stayed in the hotel last year with my husband and in laws. This year I invited my parents to stay here for a night and they also had a wonderful experience. The hotel is beautiful and well kept. The hotel has their very own hot spring which is very convenient, because you don't have to leave the hotel to enjoy it. The grounds are well kept and staff is very helpful and friendly. I consider this one of the best hotels in Arenal for the overall experience you'll attain at an affordable price!
Comment from Hotel Management
Feb 12, 2018 by Gerardo Pérez H., Hotel Management
Hello Melissa, thank you for your feedback. It is very important because help us to improve in all we need and give us the energy to keep serving you in the best way. We hope you can come back soon. It will be a pleasure to serve you again. Kindest regards,