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Reviews of Quality Suites

2.5 out of 5
Quality Suites
1500 E. Crystal Dr, La Grange, KY

Reviews

7.6

Good

Rating 10 - Excellent. 101 out of 311 reviews" "
Rating 8 - Good. 109 out of 311 reviews" "
Rating 6 - Okay. 48 out of 311 reviews" "
Rating 4 - Poor. 28 out of 311 reviews" "
Rating 2 - Terrible. 25 out of 311 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kathleen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Girls at the front desk were great. But the room had roaches, bed was very uncomfortable, no hot water, loud from highway.
Stayed 1 night in Feb 2022

8/10 Good

Brandi

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Sharon

Disliked: Cleanliness, property conditions & facilities
Just OK
Comfortable bed but a lot of noise from the highway which was close. Grungy key cards that should have been wiped off before reissuing. Hair on the night stand. Holes in the bathroom door. This hotel needs a little TLC and some updates.
Stayed 1 night in Jan 2022

8/10 Good

Amy

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Location was great and cleaning ladies were very nice and helpful. Only complaint is girl working desk was either smoking a cigarette or sitting around. The mornings she worked she did not replenish all food. We waited around for hot food brought out biscuits and sausage never did eggs or milk. Other times when other staff was there breakfast was always being replenished and area cleaned. We stayed 4 nights. We will definitely stay here again.
Stayed 4 nights in Jan 2022

8/10 Good

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
This was convenient location for us. Not the fanciest place could use some updating but was clean no complaints
Stayed 2 nights in Dec 2021

8/10 Good

Matt

Liked: Staff & service, property conditions & facilities, room comfort
Spacious and pretty clean
Stayed 1 night in Dec 2021

10/10 Excellent

Patricia

Stayed 1 night in Nov 2021

6/10 Okay

Kent

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2021

2/10 Terrible

James

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was constantly outside smoking or hanging out with friends in the parking lot. Pool was filthy. Breakfast was nonexistent with everything unavailable. Avoid this hotel.
Stayed 1 night in Oct 2021

10/10 Excellent

Kelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again when in the area!
The front desk staff was very friendly and quick. We asked for a room away from the pool and elevator and they accommodated our wishes. The rooms were very clean, well stocked, breakfast was good and we have no complaints. There could be some ascetic upgrades to the building, but our stay was enjoyable.
Stayed 1 night in Oct 2021

6/10 Okay

Anne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Furniture was worn. Needs some updating
Stayed 1 night in Sep 2021

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
First, the curtains had stains on them, looked like blood or ketchup. The walls are paper thin so you'll hear everything your neighbors are doing. Thats not the worst of it, I was battling roaches! I called the front desk down(from my own phone because there was no phone in the room) showed them several dead roaches and was ensured I'd be compensated. I got a 30.00 discount refunded meanwhile I'm praying none of them invaded my stuff. Do not stay here
Stayed 3 nights in Sep 2021

2/10 Terrible

Jo Anne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, stale air inside, curtains falling down, end doors did not lock, yards were not mowed or kept up, trash laying around outside, runs were dark and dingy, stagnant, rust showing in areas, pool was not working.
Stayed 8 nights in Sep 2021

10/10 Excellent

Beverly

Traveled with partner
Liked: Staff & service, amenities
Service was excellent! Shower drained slowly, some cracked tiles but very clean!!!
Stayed 1 night in Sep 2021

10/10 Excellent

Candace

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2021

8/10 Good

margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came in very late, was greeted by a very friendly manager. Quick check in, off to our room for some much needed rest . Comfy beds, pleasant staff.
Stayed 2 nights in Sep 2021

8/10 Good

Robert

Liked: Staff & service, room comfort
Could use some TLC .
It was in the area we wanted to be in. This hotel can use some updating. After being moved from one room to another we had a nice stay. The breakfast was typically of a hotel breakfast but had plenty and made sure it was always full. The pool area was alright but could use some updating.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heard TV from next room at 6:45am. Otherwise reasonably good.
Stayed 1 night in Aug 2021

4/10 Poor

Michele

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast food could have been kept available better. Ran out of eggs and biscuits, no one to ask for a time.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Jul 2021

6/10 Okay

Rhonda

Traveled with family
Disliked: Property conditions & facilities, room comfort
I would not stay here again.
The bed was uncomfortable. There was a bad rainstorm and the gutters were overflowing. We were on the top floor next to a corner and the water was pounding on the windows. In the morning when I checked the window, there appeared to be black mold growing on the sill. In addition, my son left a candy bar open on the dresser, and when we awoke the entire top of the dresser was crawling with sweet ants. The breakfast was limited due to Covid restrictions but was to be available until 9:30 am. When my son and I arrived at 8:30 am the breakfast was being removed. When I mentioned all of the above to the desk clerk I was given the excuse that the exterminator was due that day and that she'd have a maintenance person check for mold. While enjoying the indoor pool, I walked outside to check the patio. There was old rotting food on the patio and in the grass as well as beer cans and alcohol bottles. The pool was not available in the morning because it had turned green overnight. We have not been compensated in any way for our stay.
Stayed 1 night in Jul 2021

10/10 Excellent

Shandora

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like. The room was dirty, almost 90 degrees, no extra sheets for couch bed, dirty underwear found in closet. Front seat dude was freaky and it took almost 15 min to check in. The bed was comfy, but the crappy A/C left us hot and unable to sleep well. I will never stay at a quality suites again, i should have read the reviews.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Not the worst place I’ve stayed but didn’t leave me wanting to come back. A little too dirty, p
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mildew/mold inside the windows, elevator bit working, smelled disgusting, extremely old and run down, ants in the room
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was trash. loud partying all night long. our room was disgusting! do not ever stay there.
Stayed 1 night in Jul 2021

8/10 Good

Gloria

Traveled with family
Liked: Property conditions & facilities, room comfort
It was a good two night stay
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable! We only did an overnight but it was what we needed.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Comfortable but nothing fancy
Little outdated but great place for a quick overnight stay. The room was big and spacious. The bathroom door wouldn’t shut all the way but overall we were happy with our quick stay.
Stayed 1 night in Jul 2021

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Worth a visit
Check in was very easy, staff was incredibly friendly. Issue with the room door being difficult to open (had to have staff help). Pool was very cold (not sure the heat was turned on). Room was very comfortable.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Would stay again
The room was nice. We had 5 people and had enough space for everyone. The pool was fair, around pool could’ve been cleaner, but not terrible. Breakfast was small, but adequate for my children. All in all it was a good stay.
Stayed 2 nights in Jul 2021

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very dated and the walls had no sound barriers - could hear everything. Pool was nice.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very nice and helpful
Stayed 1 night in Jun 2021

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Meredith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay.
Place is nice. Clean. Check-in at midnight was very slow but friendly & helpful. Breakfast is absolute minimum due to pandemic. Rooms are nice, roomy & linens are wonderful.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
The room was alright, nothing fancy, but it was clean and the bed was very comfortable. My only complaint is that their website advertises free crib/infant beds under family-friendly amenities. I asked to reserve one when I made my online reservation and asked about it again when I checked it. I was told that they only had one and that they couldn't find it. I was offered an extra blanket instead, which is not the same thing as a crib.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down and several stains
We ended up leaving because there were stains on the sheets and bed and a hair on the bed and overall run down condition. Front desk staff Charlie was extremely kind but my two daughters just were too uncomfortable to shower or sleep.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needed to be cleaner pool area not clean Room door banged in
Stayed 1 night in Jun 2021

2/10 Terrible

Dennise

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hard pass, never again! Worst ever
This was the most terrible hotel experience I've ever had. After us driving 6 hours to get there: Tim, the night desk guy, gave my sister's king room away... then told her she would need to ask the other party to switch rooms if she wanted it. The only other king room in the system was the one I reserved. Eventually we were able to talk to a supervisor who agreed to let me pay 50% off a queen room and give my king to my sister. My sister's bathroom was dirty, and the room smelled of cigarette smoke and mildew. My niece's room had dirty sheets, that she had to change herself. Tim charged my niece's room to my sister's card and vice versa. Gave us keys to the wrong room types. The whole thing took over 2 hours to be in our rooms finally. Heather the next morning, was very nice when we went to check out as we switched hotels for the rest of our stay. My card and my niece's card were charged 4 times though, and we're still waiting for that to be fixed.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff should not be in the hospitality business. Dirty, horrible body odor, looked like hobos- very dirty, wearing old torn sweatpants and smelly shirts. Certainly not warm and welcoming. One even brought his dog to work. Room was not sterilized and we never saw anyone sterilizing anything.Grease spots and dirt on headboard of bed, large dirt puddle in bathtub, closet rack collapsed when we hung 4 shirts on it, broken floor lamp collapsed when touched,no breakfast other then coffee & orange juice even though covid restrictions had already been lifted. No place to park a truck & trailer, hotel driveway did not circle all the way around. A dilapidated run down dirty place. We will never stay at another quality inn!
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and friendliness of staff.
Stayed 1 night in Jun 2021

4/10 Poor

Daisy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Only do if you want bare minimum
Seemed to be only one person working in entire hotel every shift. When you could find them (they’re always out in parking lot smoking or making food) they were nice. Housekeeping seems to be nonexistent. Asked for nonsmoking room. Entire hotel is non smoking but room smelled terrible like smoke. Room clearly had been cleaned very minimal. There were Doritos and crumbs on the floor. Could tell nothing had been wiped down. Pullout sofa was disgusting! Decided to not use. Complained at check in. Staff seemed every uninterested. Said he would “make a note”. Had to ask for pool towels every single time though there was barely any one else there. Family had room next door. They had left over snacks in the night stand from last guest. Beds were comfortable. Did not see any evidence or bugs which was reassuring.
Stayed 3 nights in May 2021
Response from Parth on May 20, 2021
Yes we only have 1 person during our 2nd and 3rd shifts. Due to Covid, we’ve had to cut back. Sorry that our housekeepers didn’t properly clean your room. That is unacceptable, and we already discussed it with them. Thank you for taking the time to write out your review. Please come back again!

4/10 Poor

Matthew

Stayed 2 nights in May 2021

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lazy days in the jacuzzi suite....
We had a laid back trip and stayed in the jacuzzi suite. The staff was wonderful and very helpful.
Stayed 2 nights in May 2021
Response from Parth on May 14, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Parth Shah General Manager Quality Suites 502.225.4125

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 2 nights in Apr 2021
Response from Parth on May 20, 2021
Thank you for staying with us. Please feel free to come back.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021
Response from Parth on May 20, 2021
Thank you so much for staying with us. Please come back anytime. Have a great rest of your day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Parth on May 20, 2021
Thank you for staying with us. Please come back again!