Ratings based on 813 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 3, 2017 on Hotels
The room and hotel were very clean looking. I had no problems with cleanliness. The staff was curteous for the most part. There was one lady at the front desk who could have been a bit more cheerful but she was not rude. I had problems with the AC and it took 2 days and 2 contacts with staff to get it fixed. The walls and doors made the room sound like I was sleeping in the hall. I heard everyone talking as they walked by, I heard every door open and close across the hall. A friend who also stayed there heard the guy in the room next to him snoring. The food was good. The service at the dinner/breakfast area was excellent and the area was clean and was cleaned often. There were some big problems however. I could tell there was likely a flood on the first floor. In the hallway, the walls on each side from the floor to about a foot up was new drywall. At the end of the hall by the how water tanks, the carpet was soaked. puddles of water. I walked by one day, the door was open to the room (probably should not have been). There was a large squeegee with made me think this probably happens often and it might have something to do with the walls being new. The exit by the laundry room was almost always open, not secure as it should be. Staff would prop it open because of the heat I think. There was also mold in my bathroom. In the shower the floor above was leaking and creating mold on the ceiling. I made the staff aware and I was leaving the next day. Forget cell service.
4 out of 5
by James

This traveler left a rating score only Posted May 1, 2017 on Hotels
3 out of 5
by A verified traveler from seattle

Would not stay here again

Posted Apr 19, 2017 on Orbitz
We stayed here for 4 nights in a 1 bedroom king. The room is very outdated, bathroom had mold and mildew on the walls, the sink area is seperate from the toilet and shower. The only way to access the bathroom is through the bedroom which is not ideal when traveling with additional guests. The sheets for the hide a bed were not clean, the bed was extremely uncomfortable and you can hear all the water running in the pipes from adjacent rooms. The daily breakfast was quite good and the staff was friendly. Unfortunately, we will not be back.
4 out of 5
Recommended
for Everyone
by A verified traveler from SHIN

Comfortable and quiet.

Posted Apr 19, 2017
I did not particularly enjoy visiting the Bee Geese tea party, but the beer and wine served in the evening was wonderful.
4 out of 5
by John

Posted Apr 14, 2017 on Hotels
Clean and friendly hotel.
5 out of 5
by A verified traveler

Great

Posted Apr 12, 2017 on Hotels
The stay was amazing. The rooms were very comfortable. Breakfast was OK. Best part was the front desk staff. They were very friendly and helpful.
3 out of 5
by Jawad

Posted Apr 10, 2017 on Hotels
Did not have enough beds we were five people.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 7, 2017 on Hotels
5 out of 5
by Kristine

Posted Apr 3, 2017 on Hotels
Everything was great with the exception of the sofa bed. EXTREMELY uncomfortable
2 out of 5
by A verified traveler

BOOKED AND PAID FOR A KING BED BUT GOT A QUEEN.

Posted Apr 2, 2017 on Hotels
I purposely booked a king bed room and got confirmation. When I presented my confirmation from hotel.com which clearly stated a king bed, the staff stated flatly that only a queen was available. There was no recourse.