“I cancelled on arrival when I saw the poor conditions the place was in and lost my whole payment. The reception area looked like a pigs corters.
We got backrooms after we paid for rooms with balconies - 3x rooms.
I demand my refund from Booking dot com please”
“Wonderful stay. Kind staff at breakfast and dinner, all were amazing. Check in had a few blips with the system picking up the wrong number of people and the wrong room but was quickly fixed. One point I would make is it’s incredibly difficult to find the hotels parking - no signposting meant we went into another much more expensive parking lot. I would definitely stay again, the staff and cleanliness make it a no brainer.”