Aerial view
Check availability

Reviews of Hôtel Le Petit Manoir du Casino

3.5 out of 5
Hôtel Le Petit Manoir du Casino
525 Chemin des Falaises, La Malbaie, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1129 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 351 out of 1129 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 91 out of 1129 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 32 out of 1129 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 20 out of 1129 reviews" "
" "2 - Terrible 2%

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Cathy, Dollard DES Prmeaux

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. When arriving at hotel. I was booked at the pavillon. Which was beautiful. However has to carry my luggage up the stairs.
Stayed 1 night in Sep 2023
Response from Flore - Directrice de la réception on Sep 30, 2023
Dear Mrs Cathy,We would like to thank you for your kind words about our property. We're delighted to hear that you found the Pavilion lovely. We apologize for any inconvenience you experienced with carrying your luggage up the stairs. Please note that we do have elevators available to make your stay more comfortable.Your feedback is valuable to us and we hope to have the opportunity to welcome you back soon ! We remain at your entire disposal if you have any further questions or requests,Warm regards,

10/10 Excellent

Francine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien situé. Vue dur le fleuve de toute beauté!!!!!
Stayed 1 night in Sep 2023
Response from Flore - Directrice de la réception on Sep 28, 2023
Chers clients,Un grand merci d'avoir choisi notre établissement pour votre séjour en Charlevoix. Nous espérons avoir le plaisir de vous revoir bientôt !

8/10 Good

Andrew

Stayed 1 night in Sep 2023
Response from Flore - Directrice de la réception on Sep 30, 2023
Cher Monsieur Andrew, Un grand merci pour cette note parfaite ! Nous sommes ravis que vous ayez pleinement apprécié notre service. Votre satisfaction est notre plus grande récompense. Si vous avez d'autres besoins ou questions à l'avenir, n'hésitez pas à nous contacter. Au plaisir de vous accueillir lors d'un prochain séjour!Cordialement,

8/10 Good

Terence Luen-Ngok

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
little far from the casino and tourist area hard to walk room comfortable and large good view from balcony
Stayed 1 night in Sep 2023
Response from Flore - Front Office Manager on Sep 28, 2023
Dear Guest,We would like to thank you for choosing our establishment for your stay in Charlevoix. We hope to have the pleasure of seeing you back again soon!

10/10 Excellent

Bernard, Mont Royal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel extremely clean and in great condition
Stayed 2 nights in Aug 2023
Response from Flore - Front Office Manager on Sep 28, 2023
Dear Guest,We would like to thank you for choosing our establishment for your stay in Charlevoix. We hope to have the pleasure of seeing you back again soon!

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities at the facility.
Stayed 2 nights in Aug 2023
Response from Flore - Front Office Manager on Sep 28, 2023
Dear Guest,We would like to thank you for choosing our establishment for your stay in Charlevoix. We hope to have the pleasure of seeing you back again soon!

10/10 Excellent

Johanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. The spa area beautiful
Stayed 4 nights in Aug 2023
Response from Flore - Front Office Manager on Sep 28, 2023
Dear Guest,We would like to thank you for choosing our establishment for your stay in Charlevoix. We hope to have the pleasure of seeing you back again soon!

6/10 Okay

Dale

Traveled with partner
Disliked: Amenities
It was not easy to get around from property. Lots of steps to walk. Staff not that helpful. Layout of hotel confusing.
Stayed 3 nights in Aug 2023
Response from Flore - Front Office Manager on Sep 28, 2023
Dear Mr Dale, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take your comments seriously and will work to improve the layout and accessibility of our property. Our staff will also undergo additional training to provide better assistance to our guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Thank you for sharing your concerns with us.

10/10 Excellent

Carlos Eduardo

Stayed 1 night in Aug 2023
Response from Flore - Directrice de la réception on Sep 28, 2023
Chers clients,Un grand merci d'avoir choisi notre établissement pour votre séjour en Charlevoix. Nous espérons avoir le plaisir de vous revoir bientôt !

6/10 Okay

Teresina

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Staff should clean better .?
Stayed 4 nights in Aug 2023
Response from Flore - Front Office Manager on Sep 28, 2023
Dear Mrs. Teresina,We would like to thank you for your feedback and for choosing to stay at the Petit Manoir du Casino regarding your last stay among us. It appears that your stay may not have entirely met your expectations. Please do not hesitate to share your concerns with us so that we can better understand your expectations. We have high cleanliness standards, and we would greatly appreciate hearing more about your experience to follow up with our teams and enhance your future stay. We hope to have the pleasure of welcoming you back again.Best regards,

6/10 Okay

stefany

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Definitely not a 4 stars
Stayed 2 nights in Aug 2023
Response from Flore - Front Office Manager on Sep 28, 2023
Dear Mrs Stefany, We would like to thank you for your recent stay with us. Your evaluation is important to us. If you have additional feedback to share or concerns you'd like to discuss, please don't hesitate to contact me directly at extension 8016. We are here to ensure you have an optimal experience, and your feedback helps us continuously improve.We hope to have the pleasure of welcoming you back in the near future to provide you a better experience.Best regards,

10/10 Excellent

Francine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très très propre, excellent. Merci
Stayed 1 night in Aug 2023
Response from Flore - Directrice de la réception on Sep 28, 2023
Chers clients,Un grand merci d'avoir choisi notre établissement pour votre séjour en Charlevoix. Nous espérons avoir le plaisir de vous revoir bientôt !

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great views of the river
Stayed 1 night in Aug 2023
Response from Flore - Front Office Manager on Sep 28, 2023
Dear Guest,We would like to thank you for choosing our establishment for your stay in Charlevoix. We hope to have the pleasure of seeing you back again soon!

4/10 Poor

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Flore - Directrice de la réception on Sep 28, 2023
Cher Monsieur Brian, Nous vous remercions d'avoir attribué une note à votre séjour récent. Votre évaluation est importante pour nous. Si vous avez des commentaires supplémentaires à partager ou des préoccupations dont vous souhaiteriez discuter, n'hésitez pas à me contacter directement au poste 8016. Nous sommes là pour vous assurer une expérience optimale, et votre feedback nous aide à nous améliorer continuellement.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche pour vous offrir une expérience encore meilleure.Cordialement,

10/10 Excellent

YU FENG

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If we can check in in any front desk will be more convenient. Cause we wasted a bit of time for find out the good building(3groups building )
Stayed 1 night in Aug 2023

8/10 Good

Elio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious.
Stayed 1 night in Jul 2023
Response from Flore - Front Office Manager on Sep 28, 2023
Dear GuestWe would like to thank you for choosing our establishment for your stay in Charlevoix. We hope to have the pleasure of seeing you back again soon!

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Jul 2023
Response from Flore Colmant - Directrice de la réception on Sep 28, 2023
Dear Guest, We would like to thank you for choosing our establishment for your stay in Charlevoix. We hope to have the pleasure of seeing you back again soon!

8/10 Good

Bertrand

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We did not like not having a room facing the "Fleuve". When we asked to change the room we could not do it because we had booked with Expedia
Stayed 1 night in Jul 2023
Response from Flore Colmant Directrice de la réception on Jul 29, 2023
We apologize for the inconvenience you experienced with the room facing the river. Unfortunately, as your reservation was made through Expedia, room changes are subject to their policies. However, we appreciate your feedback, and we will work with Expedia to ensure better room allocation options for future guests. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you still enjoy your time with us. Thank you for your understanding.

10/10 Excellent

Niky

Stayed 1 night in Jul 2023

8/10 Good

Maryse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sous-vêtements souillés dans mon tiroir !!
Stayed 2 nights in Jul 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Sharon

Clean and quiet.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dmitro

Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good bar/restaurant. Dated exercise facility. Good value and beautiful property. Pay for the river view balcony.
Stayed 1 night in Jul 2023

8/10 Good

John

Stayed 2 nights in Jul 2023

8/10 Good

concetto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of handicap parking at entrance
Stayed 4 nights in Jun 2023

10/10 Excellent

Olivier

Stayed 2 nights in Apr 2023

10/10 Excellent

Ghassan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and friendly. The property is very clean and beautiful. The view on the Saint Lawrence River is breath-taking. I recommend the Hotel.
Stayed 2 nights in Apr 2023

8/10 Good

Laura

Traveled with partner
Liked: Staff & service
We stayed for 4 nights as a couple. The hotel room itself was pretty clean, we didn't find anything visibly dirty or off-putting per se. It's a little outdated however and some things are a bit lacking visually, for example the small bathroom mirror had a loose screw and was hanging a bit, we were careful with it not to rip it off the wall completely. The shower head was an old plastic one, not so good-looking but fortunately not mouldy or anything like that. The walls are quite thin, I was surprised! We could hear a couple going at it in the early morning... Around midnight we also heard some drunken groups loudly coming back from the casino I'm assuming, shouting good night at each other in the hallway. We could hear clearly when the room service was talking to each other in the hallway in the mornings. So if you're a light sleeper or are easily annoyed by that sort of noise, this hotel might not be the place for you, because those were noises we heard while the hotel was almost empty (mid-april). The staff overall was pretty friendly! We just had a strange encounter or two (I guess they'd had a long day when we arrived) but the rest was pleasant. Unfortunately, since we visited in April, most of the good restaurants around weren't open yet, so we ate at the hotel's restaurant a lot. We tried breakfast, lunch and dinner, all were just fine. Not bad, not excellent, just fine. The waitress at lunch with the long red dyed hair was extremely nice to us. :)
Response from Nassera Superviseu a la reception on Apr 30, 2023
Dear Laura,Thnak you for this feedback :) We really appreciate that you take times to give us such a good rate and comments to improve.We will inform Chantal our waitress about this special attetion, and hope we will see you very soon.

10/10 Excellent

Cherie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
😎
Stayed 1 night in Apr 2023
Response from Jérémy on Apr 15, 2023
Cher Monsieur Cole, nous vous remercions pour votre excellente note ! Cela nous fait plaisir de savoir que votre séjour se soit bien passéMeilleures salutations

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Seriously???
Our stay was OK. Fairly new hotel. Bad parts were no free breakfast or maid service because we booked through hotels.com. That kinda sucked.
Stayed 3 nights in Mar 2023
Response from Jérémy on Apr 10, 2023
Dear Mister DejewskiThank you for your feedback, it is very important for us.When you book through hotels.com we dont make breakfast included but you can still pay for it directly at the restaurant. Kind regards

8/10 Good

Roland, Orleans

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023
Response from Jérémy on Apr 10, 2023
Cher Monsieur Lapierre,Merci pour votre retour, cela nous fais plaisir que votre séjour se soit bien passéMeilleures salutations

6/10 Okay

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Overall experience was good..exept for the spa section..we saw people get told to stop talking at the spa ..the staff was powertrip ...you can surely feel guilty to be there 😟
Stayed 2 nights in Feb 2023
Response from Jérémy on Mar 11, 2023
Dear Mrs Blanchet, thank you for your feedback, we are sorry that you feel incorfortable at the spa. We take good note of it and we will do the necessary so that does not happens again. Kind regards

8/10 Good

Christiane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large roof,view
Response from Jérémy on Dec 25, 2022
Dear Mrs Mainguy, thank you for you comment, we are happy that you enjoyed your stay here. Kind regards

10/10 Excellent

Maude

Stayed 1 night in Nov 2022
Response from Jérémy on Dec 8, 2022
Chère Madame ChayerMerci pour votre note parfaite!Meilleures salutations

10/10 Excellent

SANDY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thé view is beautiful
Stayed 1 night in Oct 2022
Response from jérémy on Oct 25, 2022
Dear Sanydy, thank you for your nice comment, we are happy that you enjoyed the view from your room, kind regards, Jeremy receptionist

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Definitely Return
Beautiful hotel in a lovely setting . Staff service very good.
Stayed 1 night in Oct 2022
Response from julian on Oct 14, 2022
Bonjour,Nous vous remercions pour votre beau commentaire. Nous espérons vous revoir très prochainement.Bien cordialementLa réception

8/10 Good

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous, staff. Outdated television.
Stayed 2 nights in Oct 2022
Response from julian on Oct 14, 2022
Hello,We thank you for your nice comment. We hope to see you again very soon.SincerelyReception desk

10/10 Excellent

Lydia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The check in was quick and easy, the room is spacious ans clean! I absolutely love the view!
Stayed 1 night in Oct 2022
Response from julian on Oct 14, 2022
Hello,We thank you for your nice comment. We hope to see you again very soon.SincerelyReception desk

4/10 Poor

Donald

Traveled with partner
Liked: Amenities
Poor parking for paying clients. Difficult to climb up hill from lower parking to hotel. Need a stairway or another elevator. We are seniors and found the climb hard. There seemed to be a shortage of staff thus they were spread too thin for efficient services and overworked. A bit of fabric softener could have improved the rough towels. Other hotels provide breakfast and better pricing for the quality of the regular meals. We have attended at the restaurant many times over the years and quality of the food seems to have declined. We have travelled throughout the world and were disappointed in the overall experience.
Stayed 5 nights in Sep 2022

8/10 Good

Vinay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good experience
Stayed 2 nights in Sep 2022
Response from julian on Oct 14, 2022
Bonjour,Nous vous remercions pour votre beau commentaire. Nous espérons vous revoir très prochainement.Bien cordialementLa réception

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery from our room. Restaurant staff were great.
Stayed 2 nights in Sep 2022
Response from jeremy on Oct 25, 2022
Dear Gary, thank you for your comment, we are proud to offer some rooms with a pretty river view, kind regards, Jeremy receptionist

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food in restaurant superb. Best pickerel ever. Nice short walk to casino.
Stayed 1 night in Sep 2022
Response from julian on Sep 27, 2022
Hello Mr Walsh,We thank you for your nice comment. We hope to see you again very soon.SincerelyThe reception

2/10 Terrible

Murrey

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Loud music in elevator and hallways. Topless men walking in corridors. Small window in guest room overlooking garbage and employees smoking. Room too hot and controls not working. When complaints made reception staff not willing to take them seriously. Sunday night no restos open in walking distance. Only good point was in hotel resto that had good service and reasonable pricing. Otherwise avoid unless you are a senior and spend all day and night at casino.
Stayed 1 night in Sep 2022

8/10 Good

Klaus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, and the restaurant needs reservations. The spa area is excellent and shouldn't be missed. Walking down to the train station and the port makes a pleasant afternoon stroll.
Stayed 1 night in Sep 2022
Response from julian on Sep 27, 2022
Hello Mr Gellrich,We thank you for your nice comment. We hope to see you again very soon.SincerelyThe reception

10/10 Excellent

Jacques

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room very clean and nice
Stayed 1 night in Sep 2022
Response from julian on Sep 14, 2022
Hello Mr Lamarche,Thank you very much for your nice comment. We hope to see you again very soon.SincerelyReception desk

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from julian on Sep 14, 2022
Bonjour Monsieur Rossignol,Merci beaucoup pour votre beau commentaire. Nous espérons vous revoir très prochainement.Bien cordialementLa réception

6/10 Okay

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location and cleanliness, but dislike the room view of the back of the building where e-cars are being charged. Would have appreciated a view of the water.
Stayed 1 night in Aug 2022
Response from julian on Sep 15, 2022
Hello Mr Garcia,You have booked a courtyard view. For the next time, you can contact us and we can assist you in booking a river view room.Sincerely,Reception

8/10 Good

Xiuping

Stayed 1 night in Aug 2022

8/10 Good

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be nice to have a pool
Stayed 1 night in Aug 2022
Response from julian on Aug 30, 2022
Hello Mr. Proulx,We thank you for your nice comment and we hope to see you again very soon. We have a pool situated at the pavillons.SincerelyThe reception