Ratings based on 22 Verified Reviews

4.4 out of 5
83% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Landrum, SC

Perfect location . Great manager.

Posted Nov 27, 2017
Surrounded by bars and restaurants. Manager was very helpful and accommodating.
Comment from Hotel Management
Nov 27, 2017 by City Art Hotel Silberstein, Hotel Management
Thank you very much Ken for your comments, we are glad you enjoyed your stay at the hotel.
4 out of 5
by A verified traveler

Posted May 14, 2017 on Hotels
Great area and very nice hotel. Friendlt staff were very helpful in arranging rides to and from Airport. Area, unlike many parts of Quito, is safe to walk to restaurants and bars. However, it was a little loud at night because of proximity to nightlife. We felt so cozy in our comfortable room though, especially with the hot water bottles they brought us to put into bed with us. Would recommend!
4 out of 5
by Phillip

Posted Mar 25, 2017 on Hotels
Great place, great location and helpful friendly staff. My only caveat is, if you are traveling in March, it can get cold (we were) and there are no western style heating/heaters in the rooms. They did give us a small area heater, but the room was cold. I know this is a Quito issue in March. It actually reminded me of Jerusalem in the winter (for anyone who knows this). I would stay here again though
Comment from Hotel Management
Mar 27, 2017 by Marcia Izquierdo, Hotel Management
Dear Phillip, thanks for your comments, we were glad to have you as our guest. best regards, CITY ART HOTEL SILBERSTEIN
2 out of 5
by A verified traveler from western Minnesota

Not worth the money they charge.

Posted Feb 11, 2017
Pros: Location, secure.
Cons: Refrigerator in room, another person on staff.
Location: Many restraruants, and bars.
Hotel is in good location, but room was cramped, no refrigerator in room, water never got hot for shower, bed was mediocre. Had to wait for 5 minutes at times to be let in and out of security gate. Under staffed as the same person operating security gate also was house cleaning and could not hear buzzer for gate while he was vacuuming on 2nd and 3rd floors. Needs to improve on these issues.
5 out of 5
Recommended
for Everyone
by A verified traveler from Panamá

Perfect boutique

Posted Feb 2, 2017
Huge room at the top floor, great bathroom, quiet and very comfortable. The breakfast is great. And the staff simply perfect, always helping with every need. Fully recommended
5 out of 5
by jose

I love this hotel!

Posted Jan 4, 2017 on Hotels
This hotel deserves the top rating in all aspects. Service was astounding, too!
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Jose: thanks for your comments, we are happy that you had a good time in our hotel. best regards, Marcia Izquierdo CITY ART HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Boutique hotel in Quito

Posted Oct 22, 2016
This hotel has the feel of an elegant vintage home. Our room was large and comfortable with a canopy bed, high ceilings, sitting area and good sized bathroom.The staff was friendly and helpful. The location is in the Mariscal area which is busy with nightlife - though the hotel is like a quiet oasis. The rest of the city of Quito is accessible by foot or cheap cab ride. I'd highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Elegant hotel from yester years

Posted May 3, 2016
Pros: Staff and history
Location: In area with lots of things to do and see.
Staff were exceptionally attentive and helpful. Gracious, stately old hotel with lots of charm.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a bustling area of Quito

Posted Jul 28, 2015
Don't expect the services of a five star hotel. This is a really comfy and nice looking boutique hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Nice Hotel In Fun Mariscal Neighborhood

Posted Jul 11, 2015
Pros: Excellent location and value.
Location: Surprisingly close to everything, yet very quiet. It is very easy to walk to Old Town, multiple churches, parks, and a multitude of restaurants/bars.
Was not familiar with this location, and am very glad that I chose it. The big house has a dining area on the top floor with mountain views and some roof top city views. Very pleasant and even easier proximity to everything with inexpensive taxi service -- but, walking area is great!