Ratings based on 742 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from New York
Upscale hotel near Plaza FochPosted Mar 19, 2018
We had a great experience at Reina Isabel overall. Helpful staff, tasty breakfast, modern facilities, good location. The one complaint we had is that the hallways are very noisy at night.
by A verified traveler
Nice hotel but uncomfortable bedPosted Mar 9, 2018
Nice and well located hotel. Attentive staff. But bed and pillows were uncomfortable and hard. Very noisy neighborhood. Nearly impossible to sleep in the morning with sirens and traffic.
by A verified traveler from Toronto
not that far from the downtown.Posted Mar 7, 2018
Pros: There was nothing I like.
Cons: Hope they change all doors of each room. It was extremely noisy every time when the door is closed or opened. Also, breakfast food wasn't nice.
Location: Money exchange store is closed to this hotel and it was very convenient.
1. Noisy matter : It was very noisy whenever any room cleaner, clients or visitors shut or open their door of the room. It sounds like a door of jail. 2. Breakfast : foods are service were not that nice. 3. Facility : Hair dryer look likes a vacuum even the sound and function.
for Everyoneby A verified traveler
Great Quito hotelPosted Mar 7, 2018
Modern, well appointed motel with great staff. Our room was large and the bathroom had big shower and jet-tub. The hotel helped us find a great guide for regional travel.
for Everyoneby A verified traveler from Hawaii
Out of main center, but convenient. Safe areaPosted Mar 6, 2018
Pros: Hotel staff
Cons: I was satisfied. Thank you for the recommend.
Location: It is walkable to markets. There is bus service nearby, and is very efficient.
Hotel personnel extremely personable and helpful. I would return on the basis of the front desk, the concierge services. The restaurant was adequate, and the restaurant staff attentive. I would return again. It is a reasonable, safe and well decorated.
by A verified traveler from Charlotte, NC
Something is offPosted Mar 1, 2018
Cons: See above
Location: Location is good for shopping.
The hotel looks impressive when you arrive in the lobby, but something is off. It's all the little things that make a hotel very good or excellent that are missing here. The lights in the room hallways are sensor driven, but don't come on until you're half way down very dark hallways. Spooky feeling. Rooms are fine, but not well appointed, feel cold, flat. When I asked the front desk person to assist in pinpointing the hotel location for an Uber pickup, he refused and suggested I could hire an employee of the hotel who happened to be off duty and standing nearby.
for Everyoneby A verified traveler from Canada
Great hotel with Great staffPosted Feb 23, 2018
Pros: Staff and Location
Cons: AC and Breakfast
Location: Plaza Foch, and tons of restaurants.
We loved this hotel. Amenities were great, Staff was awesome, and most of them spoke English, so communication was seamless.. Unfortunately I do not remember everyone's names (I wish I could) The only one I remember was Angel. He was great, and helped us during most of our trip. We stayed there for 9 nights. Our suite was comfy, with nice views. Only issue we had was that the AC temp could not be set to below 18C. And since the hotel was on one if the busy streets, near Plaza Foch, there was traffic late into the night and early in the morning, and a disco close-by, so sleeping with the windows open was not much of an option. Breakfast was decent enough, although having a bit of a variety wouldn't hurt. It got a bit boring after a couple of days, so we started asking for omelette. Overall, really nice hotel. I would definitely recommend it.
for Everyoneby A verified traveler from CANADA
Nice Hotel close to everythingPosted Feb 19, 2018
was great and people nice...good food and very clean
for Everyoneby A verified traveler from ohio
Nice hotel with securityPosted Feb 12, 2018
Location was in Mariscal district. Had safe in room which was nice. Large room, beds were comfortable, pillows were not.
for Everyoneby A verified traveler from Bogota
Quiet and nice hotelPosted Jan 29, 2018
Pros: Near to downtown a vey nice restaurants.
Cons: I only missed the iron for my clothes. I arrived very late (11:00pm) and I was not able to request laundry service for iron my dress for the next day.
All you need for a business stay in Quito. I only missed the iron for my clothes. I arrived very late (11:00pm) and I was not able to request laundry service for iron my dress for the next day. I also missed some body lotion and shower cap in the ammenities list, when I asked front desk they told me the hotel is not offering those. Next time I would need to bring those with me.