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Overview of Hotel Palomé

Photo gallery

Featured Image
Balcony
Balcony
Down comforters, in-room safe, desk, laptop workspace
Down comforters, in-room safe, desk, laptop workspace
VIP Access

Hotel Palomé

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationPic de Percanela3 min drive
    Popular LocationPostal Museum5 min drive
    Popular LocationCasa de Areny Plandolit6 min drive
    AirportAndorra la Vella (ALV-Andorra la Vella Heliport)18 min drive

Choose dates to view prices

Suite Palome, mountain views with terrace (1 adult)

  • 377 sq ft
  • Mountain view
  • Sleeps 1
  • 1 King Bed

Family Room

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Double Room

4.8/5 guest room rating
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

Standard Suite (2 adults and 1 child)

No guest room rating
  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Standard Double Room Single Use

5/5 guest room rating
  • 258 sq ft
  • Sleeps 1
  • 1 Double Bed

Suite, Terrace, Mountain View (2 adults and 1 child)

  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Standard Suite with balcony (2 adults)

5/5 guest room rating
  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

Suite

5/5 guest room rating
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Suite, Balcony (2 adults and 2 children)

5/5 guest room rating
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior Suite (Single Use)

  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Suite with balcony (3 adults)

5/5 guest room rating
  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Superior Suite (2 adults)

5/5 guest room rating
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Suite

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed

Suite Palome, mountain views with terrace (3 adults)

No guest room rating
  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, Terrace, Mountain View (2 adults and 2 children)

  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About this area

La Massana

Located in La Massana, Hotel Palomé is in the mountains and on the riverwalk. Casa Rull and Postal Museum are cultural highlights, and some of the area's attractions include Naturlandia and Palau de Gel. Enjoy the area's slopes with skiing, and don't miss out on the ice skating, snowshoeing, and sledding.
Popular Location

What's nearby

  • Pic de Percanela - 3 min drive
  • Casa Rull - 4 min drive
  • Postal Museum - 5 min drive
  • Casa de Areny Plandolit - 6 min drive
  • Pal-Arinsal Ski Resort - 11 min drive

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 45 min drive
  • La Seu d'Urgell (LEU) - 51 min drive

Restaurants

  • Borda Raubert — 9 min walk
  • El Bosc — 14 min walk
  • Ruta 40 — 17 min walk
  • The Derby — 19 min walk
  • Black Bull — 20 min walk

About this property

Hotel Palomé

Riverwalk hotel with restaurant and 24-hour fitness center
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, massage/treatment rooms, and concierge services. All 35 soundproofed rooms feature free WiFi and room service. For entertainment, TVs come with satellite channels, and guests can also appreciate comforts like pillow menus and down comforters. Bathrooms are shared and limited housekeeping is available.
Hotel Palomé offers 35 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. Televisions come with satellite channels. Rooms have private bathrooms or access to shared bathrooms. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This La Massana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include sports massages and massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Spa services

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (limited)
  • Laundry facilities
  • Luggage storage
  • Snow sports gear
  • Tour/ticket assistance

Languages spoken

  • Catalan
  • English
  • French
  • Portuguese
  • Spanish

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Couples treatment room(s)
  • Massage - sports
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Heating
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 24-inch TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Palome
Hotel Palome La Massana
Palome La Massana
Relais Silence Hotel Palomé La Massana
Relais Silence Hotel Palomé
Relais Silence Palomé La Massana
Relais Silence Palomé
Hotel Palomé La Massana
Palomé La Massana
Relais du Silence Hotel Palomé
Hotel Palomé Hotel
Hotel Palomé La Massana
Hotel Palomé Hotel La Massana

Frequently asked questions

Can I cancel my reservation for free at Hotel Palomé and receive a full refund?
Yes, Hotel Palomé offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Palomé cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Palomé pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Palomé?
Self parking is free at this property.
What time is check-in at Hotel Palomé?
Check-in is from 2:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Hotel Palomé?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Hotel Palomé located?
Situated on the riverwalk, this hotel is within 3 mi (5 km) of Casa Rull, Postal Museum, and Pal-Arinsal Ski Resort. Casa de Areny Plandolit is 3 mi (4.8 km) away.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 157 out of 227 reviews
5 - Excellent 69%
Rating 4 - Good. 58 out of 227 reviews
4 - Good 26%
Rating 3 - Okay. 9 out of 227 reviews
3 - Okay 4%
Rating 2 - Poor. 3 out of 227 reviews
2 - Poor 1%
Rating 1 - Terrible. 0 out of 227 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was warm and welcoming. Weekday stay was nice as the hotel is not as full as on weekends. Nice breakfast. Limited menu for dinner but well done. Parking was great. Overall a good spot for time in Andorra.
Stayed 1 night in Mar 2020

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right next to bus and skibus stops, and a fairly easy 15 minute walk to the centre of Arinsal. Plenty of parking and very helpful, polite and professional staff. The room was good - if a little narrow. Food is excellent and reasonably priced. The ski locker area is excellent and there is a small gym, but no sauna or pool. My only criticism is that room doors seem to stick slightly so you can get banging as people return to their rooms in the night which detracts from an otherwise peaceful environment.
Stayed 6 nights in Jan 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the modern decor, the spacious room, and the quiet location. Very comfortable bed. Friendly staff and pleasant breakfast. Overall a wonderful experience and nicely priced too. Thank you to Andrea who was our server at dinner, by the way nice dinner too.
Stayed 1 night in Nov 2019

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super modern and lovely place! Friendly and helpful staff, delicious breakfast buffet. I felt like I was in some fancy pants spa... everything smelled delicious, even the hallways! Ha. Was worth the extra drive for us to come out here, would definitely recommend Palome.
Stayed 1 night in Nov 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for visiting Andorra
Outstanding hotel!! I can't recommend it enough. Very nice, clean, wonderful breakfast. Great location for a visit to Andorra.
Stayed 1 night in Oct 2019

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