Aerial view

Reviews of Paradise Point Resort & Spa

4 out of 5
Paradise Point Resort & Spa
1404 Vacation Rd, San Diego, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 1067 out of 1842 reviews" "
Rating 8 - Good. 369 out of 1842 reviews" "
Rating 6 - Okay. 188 out of 1842 reviews" "
Rating 4 - Poor. 121 out of 1842 reviews" "
Rating 2 - Terrible. 97 out of 1842 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alix N

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay, wonderful walking around the property
Stayed 4 nights in Apr 2024

8/10 Good

Jonathan, Wilmette

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was great and everything was very clean! The only drawback was that the bathrooms were small and dated (but again, clean!). A great place to stay given the price and location, but it would be fantastic if they had larger updated bathrooms.
Stayed 6 nights in Mar 2024

10/10 Excellent

Dayshawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at paradise point was great! Customer service was excellent and food and drinks at barefoot were on point! Thanks again and I will be back very soon
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Dayshawn,Thank you for choosing Paradise Point Resort & Spa and for taking the time to share your five-star rating! We are delighted to hear that our friendly service and your pleasant experience at Barefoot Bar & Grill added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back again soon for another memorable stay.Sincerely,Jim Gross,General Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Teresa,Thank you so much for choosing to stay with us at Paradise Point Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.Sincerely,Jim Gross,General Manager

8/10 Good

Gita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here for years. Love the property and the peacefulness. Understanding it’s not peak season, staffing was noticeably short versus stays in the past. If you have cash, make sure to bring change. No one can make change LOL 😂
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Gita,We're proud to include you among our returning guests, and we're glad our peaceful property continues to impress you. Please come see us again soon at Paradise Point Resort & Spa!Sincerely,Jim Gross,General Manager

6/10 Okay

Amanda

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room quality was bad, sheets were bad, the room itself was dirty.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Amanda,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team to ensure our accommodations are comfortable and spotless. We're grateful for your time and look forward to welcoming you back and impressing you further.Sincerely,Jim Gross,General Manager

10/10 Excellent

Tanya

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here to celebrate my husband's birthday. We had such a an amazing,fun and relaxing time. Can't wait to come back!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Tanya, Thank you for choosing our resort to celebrate your husband's birthday! We're thrilled to hear that you had an amazing, fun, and relaxing time with us. Your kind words mean the world to us, and we can't wait to welcome you back for another wonderful stay. Here's to many more memorable celebrations with us!Sincerely,Jim Gross,General Manager

8/10 Good

Veronica, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful. The rooms are comfortable & spacious, the free in room coffee is great too. My only complaints are the daily resort & parking fees and the prices at Barefoot being way too much.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Veronica,It was a pleasure to host you at Paradise Point Resort & Spa. Situated on beautiful Mission Bay, our resort features tropical gardens and tranquil lagoons. Although we understand your thoughts on our fees, these details have been published online so you can review the information before making a reservation. Additionally, please know that our resort fee includes high-speed wireless internet, unlimited use of five pools and the fitness center, and recreation activities like tennis, basketball, mini golf, and lawn games. Our team looks forward to welcoming you back in the future. Sincerely,Jim Gross,General Manager

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was on point. Grounds are lush with visitation and we'll kept.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Jeremy,It was such a pleasure to welcome you to Paradise Point Resort & Spa! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our idyllic setting is always appreciated as well! Thank you for your perfect rating, and we hope you return soon. Sincerely,Jim Gross,General Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Jose,Thank you for sharing your short yet wonderful five-star review. We are delighted you had such a wonderful stay and look forward to welcoming you back to Paradise Point Resort & Spa again soon.Sincerely,Jim Gross,General Manager

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent surroundings with great amenities!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Carole,We loved hosting you at Paradise Point Resort & Spa. It's wonderful that our resort amenities and beautiful location on tranquil Mission Bay helped create a memorable experience for you. Please join us again soon!Sincerely,Jim Gross,General Manager

8/10 Good

Idris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tracie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They have 3 food places on site, the outside bar staff was great, the indoor restaurant staff didn’t pay attention to our existence, nor did they greet us, they acted like my husband and I weren’t there demographic so we didn’t matter, again the two bar staff we encountered outside were friendly, attentive and took our food orders, I do not drink but they still took care of us.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Tracie,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently, and we are happy to hear that our outside bar team took great care of you and your husband. However, we regret falling short of providing memorable hospitality all around, and we'll be sure to share your feedback internally to ensure the necessary adjustments are made promptly. We look forward to welcoming you back in the future for a seamless stay that reflects our true spirit of service. Sincerely,Jim Gross,General Manager

10/10 Excellent

Lara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Lara,It was such a pleasure to welcome you to Paradise Point Resort & Spa! We are delighted you thoroughly enjoyed your experience. Thank you for your perfect rating, and we hope you return soon!Sincerely,Jim Gross,General Manager

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place for family fun. Friendly staff and nice pools
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Henrik,Thank you so much for the five-star review. We're so happy you and your family enjoyed our warm hospitality and relaxing amenities. It was a pleasure having you join us at Paradise Point Resort & Spa, and we hope you'll visit us again soon!Sincerely,Jim Gross,General Manager

2/10 Terrible

Basia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was kind and responsive. The property itself wasn’t worth the price. I had to be switch rooms due to an ant infestation; then the new rooms keypad broke. For the amount I paid I expected a much better property
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Basia,Thank you for taking a moment to review your recent experience. We are pleased our hospitable team left a memorable impression on you; however, we regret your disappointment with your overall stay. Rest assured, our prices are competitive for our area— though we'll be sure to share your feedback internally to ensure our high standards are met, and any necessary adjustments or repairs are made promptly. Take care, and we wish you safe travels.Sincerely,Jim Gross,General Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and other amenities. We were not there long enough to enjoy all that was offered but would definitely recommend this resort
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Julie,Thank you so much for choosing to stay with us at Paradise Point Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of some of our plentiful amenities. The pleasure was all ours, and we hope to welcome you back soon so that you may enjoy all that our tremendous resort has to offer.Sincerely,Jim Gross,General Manager

8/10 Good

Chantelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at Paradise Point three times now with our family of 5. It's a perfect destination for kids: they have a number of fantastic pools that are super family-friendly, fish ponds with ducks and massive koi (and they also provide food for the kids at the front desk!), and really gentle beaches that are great for dipping toes, building sand castles and not having to worry about gigantic waves! We have always stayed at the Bayside Bungalow, which is a separate cottage right on the beach. It has a living room with a small dining table, kitchenette and a separate bedroom with King Size bed and lots of space. The cons: they really nickel and dime you which can get exhausting, especially after you've spent a few hundred on a room. There is a daily resort fee ($40) daily parking ($40), so you're hit with nearly another $100 in daily rates. When you order room service or at the bar, they also don't make it clear what is a tip vs. service fee (and no one seemed to be able to explain the difference! You obviously want to tip your waitress or bartender, but you don't want to end up paying $20 for a can of beer!) Overall, it's a destination we keep coming back to. It's super central to a number of attractions in San Diego, and when you don't feel like being a tourist, it's a great place to come back to and relax. Just be prepared for some hidden fees, especially if you're ordering food.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Chantelle,We were delighted to welcome you and your family back to Paradise Point Resort & Spa during your most recent stay! It's wonderful to hear you had another enjoyable experience and that you appreciated our beautiful beaches and pools, as well as the fully equipped Bayside Bungalow. However, we're sorry you are disappointed with some of the fees associated with your stay. Please know that these are posted online to ensure guests are aware prior to arrival, but we do value your feedback. We're grateful for your comments, and we hope to have the opportunity to welcome you back soon for another terrific getaway.Sincerely,Jim Gross,General Manager

6/10 Okay

Alicia

Liked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

Alan M

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for beach and attractions
Stayed 8 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Alan,Thank you for choosing Paradise Point Resort & Spa for your recent stay. We're delighted you enjoyed our prime location and had the chance to explore the beautiful beach and attractions while you were in the area. It was a pleasure to welcome you to our resort, and we look forward to seeing you again for another terrific experience.Sincerely,Jim Gross,General Manager

8/10 Good

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was overall a great experience. We loved how away from everything we were but at the same time very close to all the other attractions we wanted to see. We will definitely be back.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Antonio,Thank you for sharing your experience at Paradise Point Resort & Spa! We're delighted to hear that you had a tremendous experience with us and appreciated the balance of being away from the hustle and bustle while still being close to the attractions you wanted to visit. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Jim Gross,General Manager

4/10 Poor

La'Sondra

Traveled with group
Liked: Amenities, property conditions & facilities
I could tell our room hadn't been used in a while by the amout of cobwebs and dust.The personal bonfire experience was amazing and something I would definitely recommend. The only issue we received was when we turned on the heater to our room because it was 49 degrees, the heater began to smoke and set of the fire alarm. The room smelled like something was burning, we panicked, turned everything off and notified the front desk. His response to me was was very dismissive and rude. Because the technician had already went home for the day, he offered was to take the batteries out of our smoke detector and bring us extra blankets. I replied to him that I didn't feel safe in a room without a smoke detector and a burning heater. A guy did show up and he informed me to just let it run because it hasn't not been used in a while. We were too scared to turn it back on so we suffered the cold doubled blanketed in a almost $800 a night room like we were at a Motel 6. My best friend, whose birthday we were celebrating thought that it may have been the carbon monoxide detector and didn't want to stay the night. Her father drove in from a neighboring city to personally come and check. When i checked out, the note on the account was that me and my guest were smoking Marijuana in our beach side bungalow with patio and access to a private section of the beach at our front door. I was beyond appalled, embarrassed, and in tears. I have stayed here before but Im not sure if will stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
What you have described is far from the experience we want our guests to have. Firstly, please know that the safety of our guests is our number one priority. We will be sure to have our maintenance team look into your comments further and make improvements where necessary. In addition, we apologize for any disappointment in the service you received during your visit, as we always strive to provide our guests with the best experience possible. Please consider reaching out to us offline so that we can gather more information regarding the experience you described and better assist you. Thank you, and we hope to hear from you soon. Sincerely,Jim Gross,General Manager

6/10 Okay

CLIVIA

Stayed 3 nights in Mar 2024

6/10 Okay

mary

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
we had ants when we arrived at our room. renovation to place is needed. pretty scenery
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Mary,We always appreciate hearing from our guests, and we're glad you enjoyed the gorgeous scenery. However, we apologize for any concerns about unwelcome visitors. We will relay these matters to our team immediately to ensure that our high standards of cleanliness are being met. Should you be in the area again, please come back to see us for a stay that is sure to go above and beyond your expectations.Sincerely,Jim Gross,General Manager

6/10 Okay

Ashley, seattle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Leo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yeah it was a cool spot to chill for few nights
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Leo,Thank you so much for choosing to visit us at Paradise Point Resort & Spa. Welcoming every guest with a wonderful stay is our top priority, so we're thrilled you enjoyed our resort. The pleasure was truly ours, and we hope you'll choose to visit us again in the future for more unforgettable experiences.Sincerely,Jim Gross,General Manager

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Elizabeth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had high hopes for this resort. The first room we were checked into had a big puddle of water in the corner and it also smelled musty. I then had to go back to the front desk and was assigned another room. The new room had yet another horrible smell coming from the walk in closet. I kept the door closed and noticed the room didn’t look all that great. I never unpacked our things and kept them on a high end table and kept the suit case closed. We left for the day to enjoy some local spots. We returned to our room around 9:30pm and I noticed my bed was made. Maid service was not supposed to come in. Dead bed bugs were found on the blankets and under the flat sheet. No fitted sheets. My two young children were moved once again. The third room didn’t smell but the room did not smell clean at all. I inspected the bed and took more pics. Had our home not been 3 hrs away, we would have gone home. The rooms are not being properly cleaned. The dust was so heavy and the second room’s mini fridge was leaking water. Pillow cases had hair from prior guests and the bathroom door had dried blood on it. The resort’s restaurant Barefoot bar & grill -had a clean and more fresh smell in their bathroom than the three rooms we were in. The manager gave us a $100 credit for the “inconvenience “ and the parking fee was waived. This is a pet friendly resort and while a large group of kids were swimming on our first day, a guest let their dog run free off their leash and swim in the pool.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Elizabeth,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual high standards, and we will share it with our team to enhance our guests' experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.Sincerely,Jim Gross,General Manager

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing - beautiful, mature plants everywhere!
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Christopher,It was such a pleasure to welcome you to Paradise Point Resort & Spa! We appreciate your kind words about our idyllic grounds and your giving us a perfect rating. Thank you for your review, and we hope you return soon!Sincerely,Jim Gross,General Manager

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding time at this property. The staff were always nice and ready to help. The facilities were fun including the pools, mini golf and a number of other available activities. It’s centrally located to get to a number of attractions around San Diego. We’ll definitely be back soon.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Joshua,Thank you for choosing Paradise Point Resort & Spa! Our team is delighted you received excellent service and enjoyed our beautiful location. We take pride in providing our guests with a phenomenal experience, and we're glad our relaxing pool and mini golf were among the highlights of your stay. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely,Jim Gross,General Manager

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. A little dated. Awesome for kids and relaxation. I know those two rarely go together but it works.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Peter,Thank you for choosing Paradise Point Resort & Spa! We're glad our family-friendly, relaxing property impressed you, and we look forward to your next visit.Sincerely,Jim Gross,General Manager

6/10 Okay

Jade

Liked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

RJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, amenities, property conditions & facilities
Unbelievable two night stay $647 through expedia $178 extra charge upon arrival from paradise point. 10 years ago this place was beautiful and worth it. After looking at my bank it cost over $800 just to be close by sea world. Disappointing and NOT worth $400 dollars a night. Choose a $150 comfort inn and get free breakfast and better beds. So sad and disappointing!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Anthony,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. Please know that specific fees and taxes are listed on all third-party websites, but aren't included in your third-party quoted rate, as they can only be paid once at the property. Your comments are important to us and will be shared with the team to ensure we are always offering our best. We are grateful for your time and wish you well as your travels continue.Sincerely,Jim Gross,General Manager

10/10 Excellent

Mariah

Stayed 5 nights in Mar 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at the property was extremely nice, and the was so beautiful looks like you are on and island.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Tyrone, Thank you so much for choosing Paradise Point Resort & Spa. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our friendly staff, and beautiful views. We hope you'll consider joining us again on your next trip to San Diego; it was a genuine pleasure hosting you.Sincerely,Jim Gross,General Manager

8/10 Good

Susan

Traveled with partner
Liked: Amenities, property conditions & facilities
Lack of house keeping services
Stayed 1 night in Mar 2024

10/10 Excellent

PATRICIO, LAKE ELSINORE

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Quite and beautiful Place
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Patricio,Thank you for your review and for giving us a perfect rating! We appreciate your kind words about our idyllic setting and for mentioning our tranquil atmosphere. It was a pleasure having you here, and we hope you return to Paradise Point Resort & Spa again soon.Sincerely,Jim Gross,General Manager

6/10 Okay

Denise

Traveled with family
Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Denise,Thank you for taking the time to give us feedback on your visit. We are sorry you only found your stay adequate as we always strive to provide our guests with an exemplary experience. We are always working to improve, so we hope to have another opportunity to welcome you back and impress you further.Sincerely,Jim Gross,General Manager

6/10 Okay

KATHY

Traveled with family and small children
Close to sea world
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Kathy,Thank you for taking the time to share your experience at Paradise Point Resort & Spa. We're glad you found our location convenient for exploring nearby attractions. It was a pleasure to have you stay with us, and we hope to welcome you back soon for another enjoyable visit.Sincerely,Jim Gross,General Manager

10/10 Excellent

Patrick, Pleasant Prairie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Staff helped us locate our room.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Patrick,Your excellent rating of Paradise Point Resort & Spa is greatly appreciated! We were happy to help you check in and get settled. Thank you for choosing to stay with us and we hope you'll return.Sincerely,Jim Gross,General Manager

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our time and cannot wait to go back! Hopefully in a few months! The grounds are gorgeous!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Brandi,Thank you for sharing this lovely review of Paradise Point Resort & Spa. It's wonderful that you loved our beautiful grounds, and creating a memorable experience with you was a pleasure. We'll see you again soon!Sincerely,Jim Gross,General Manager

10/10 Excellent

eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the stay was way BETTER than we thought it would be. It's my new favorite place in Pacific Beach. If the price is right, I'll be staying there every time.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Eric,How wonderful to hear that Paradise Point Resort & Spa is your favorite place to stay in the area! We're glad your visit was a pleasant surprise, and we look forward to seeing you again soon.Sincerely,Jim Gross,General Manager

10/10 Excellent

Ramy, Rancho Cucamonga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed being able to run every morning around the island, Amazing start to the day.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Ramy,It was such a pleasure having you join us recently! We're delighted you took full advantage of our wonderful location every morning. Thank you for your perfect rating, and we hope to welcome you back to Paradise Point Resort & Spa again soon!Sincerely,Jim Gross,General Manager

10/10 Excellent

Sarah Margaret, Daphne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love bringing our dogs here - amazingly dog friendly!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Sarah,Thank you for staying at Paradise Point Resort & Spa. We are so happy you enjoyed your stay. Be sure to explore our miniature golf and other various recreation, heated swimming pools, botanical tours, and Barefoot Bar & Grill. Our resort is very friendly with pets and we are happy your dog enjoyed it as well. Thank you for your feedback and taking a moment to share your thoughts. Sincerely,Jim Gross,General Manager

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Delivery charges should be included and when we asked for towels etc. they didn’t deliver
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Susan,We're grateful to have hosted you as our guest. While your rating suggests you had a pleasant overall stay, we apologize that your requested towels were not delivered to your room. Rest assured, our team will be more diligent going forward. Should you desire another getaway, we hope you will give us another opportunity to exceed your expectations. Sincerely,Jim Gross,General Manager

4/10 Poor

Shahbaz Javaid

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Room is not clean.
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Shahbaz,We appreciate your feedback, and we apologize for any concerns about cleanliness. This does not represent the accommodations we aim to provide. Please make sure to reach out immediately next time you encounter any issues with your room and we will make sure to address it while you are here. Sincerely,Jim Gross,General Manager

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024