Ratings based on 67 Verified Reviews

4.6 out of 5
82% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Simply, the best hotel in La Paz.

Posted Jun 7, 2017
Location: La Paz is Bolivia's capital. The Casa Grande Hotel is located in Calacoto, on the upscale southeast area of the city. Nice restaurants around.
I've been coming to this hotel in La Paz ever since 2015 on Business Trips. The facilities are modern and nice. The hotel staff is always very helpful and looks after your every need. The food is excellent in their restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Mar 13, 2017
Pros: Rooms
Cons: Improve service by the pool. Very slow to bring the coffee.
Location: Good location
Everithing excellent Very good experience, good service, good staff and good atmosphere. Thank you.
Comment from Hotel Management
Mar 22, 2017 by Viviana Soliz-Sales Assistant, Hotel Management
Dear Guest Thank you very much for your comments, these help us to be better every day, remember that we always wait for you at your CASA .... Best regards Viviana Soliz Sales assistant
3 out of 5
by A verified traveler

Nice hotel, less then stellar customer service

Posted Dec 28, 2016
Location is great and hotel is nice. Biggest issue was friendliness and lack of customer derive by staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2016 on Orbitz
The hotel manager was horrible. It was our second time back at the hotel. Our first time in the hotel was wonderful. We left to see another city (Sucre) and we returned to La Paz and checked into the hotel a second time. The second time the hotel manager tried to send us an extra bill he claimed he "forgot" to bill us for during our first stay. He was not even present to give us the bill but had a man at the front desk give us the bill. The front desk man was very confused and wasn't even sure what was happening and the hotel manager was not even present.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from UK

5* Hotel in quiet part of the city

Posted Sep 25, 2016
Pros: The staff are very friendly and willing to help at any time of day or night (I had to be up at 03.00hrs for a early flight, reception was fully staffe
Cons: Difficult to find fault, staff even offered to put together a bag of food for me so that I could have breakfast on the way to the airport at 04.00hrs
Location: Quiet, trendy but bereft of activity. You might want to ask staff about use of the public transport cable car system, maybe a stop is nearby
The hotel is located in an affluent domestic part of La Paz where wealthy people live. For that reason it is some way from the centre but is quiet although I'm not sure that there is anywhere to walk to around here. The rooms are located off of galleries on three sides of a central full height atrium. The fourth side is glass and contains a swimming pool and gardens. The rooms are modern and beautifully appointed. For security reasons and privacy be aware that your opening window will be adjacent to that of the room next door and there is a walkway outside the window for building maintenance, so don't leave the window open when leaving the room. The ground floor restaurant includes an adjoining conservatory with bower and lemon trees. There is a bar on the top floor with nice views but is popular with locals. Staff helped me with currency (I didn't have any as it is not convertible outside Bolivia) and paid for taxis for me arriving at the hotel.
Comment from Hotel Management
Sep 29, 2016 by Casa Grande HOTEL, Hotel Management
Dear Mr. Simon, Thank you very much for sharing all your experiences, we like and makes us better knowing that our work have this tipe of results. I will share your words with the entire team of Casa Grande HOTEL. We hope to have you very soon around here, Regards, Viviana Pacheco
2 out of 5
by A verified traveler from New York, NY

Customers Last

Posted Sep 7, 2016
Pros: The staff is friendly for the most part, hotel rooms are spacious and comfortable.
Cons: Better sheets, make sure customers know both casa grande hotels have spas (We walked over to the other before being told this).
The hotel and all it's facilities are definitely top notch. The restaurant downstairs is a great spot to grab a bite and has a fine breakfast. The staff was even kind enough to leave us some breakfast at 4:30am as our flight out was pretty early. There were a few things that were disappointing: 1. We brought a couple guests to the room to hang out for a couple hours. The hotel made such a big deal stating that we weren't allowed to have additional guests in the room at any point even if they are not staying over (One of the most ridiculous rules I've ever heard). Even though the guests did leave after a few hours, the hotel charged us an additional fee for just having them there. 2. The hotel accused us of stealing a hand towel and tried to charge us for it. We had to argue with the manager and finally got it dropped. 3. The bed sheets felt like scratching paper.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Excellent expereince

Posted Aug 24, 2016
I organized a 3 day seminar at the hotel and stayed there too. the rooms are comfortable, modern and well kept. The neighborhood is very pleasant. The service was excellent both in the rooms and for the conference. The staff was very pleasant and willing to adapt to the needs of the day. I would highly recommend this hotel.
Comment from Hotel Management
Sep 29, 2016 by Casa Grande HOTEL, Hotel Management
Dear William, Thank you for your great comment. We work every day to achieve this type of reviews; and hopefully we have you around here soon. Regards, Viviana Pacheco
5 out of 5
by Carla

Posted Aug 14, 2016 on Hotels
La Paz is magical.. And not everyone gets to see the south of this beautiful city. This gorgeous Hotel proves this other beauty of it! beautiful La Paz!
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Dear Carla, Thanks for your great coment. La Paz is definitely a beautiful city, we are very glad that you like our hotel. We hope to receive you again in this your new home. Regards, Viviana Pacheco Jefe de Ventas Casa Grande HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler from santiago

Best hotel in La Paz

Posted Aug 6, 2016 on Orbitz
Modern, full equiped hotel with nocw restaurant and terrace bar. An oasis in La Paz
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel. Rooms are spacious and warm.

Posted Jul 30, 2016
Pros: Staff was very attentive and efficient.
Cons: Very nice.
Location: Good location for work and sightseeing.
Pleasant place to stay in La Paz. Rooms are spacious and warm.