Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
50% of guests recommend
4.2 Room cleanliness
2.8 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Super hôtel

Posted Jul 24, 2016
Cons: oreillers trop épais et durs ce qui casse le cou, tendance à les retirer pour dormir
Location: La visite de l'isla del sol vaut vraiment la peine, le marches autour en montagnes aussi, Copa est très polluée par le plastique et les déchets
Vue superbe sur le lac, déjeuner le meilleur de notre séjour en Bolivie, personnel courtois et attentionné, propreté, équipement de la chambre, wifi fonctionne bien, eau chaude et bonne pression
4 out of 5
by Donghoon from Seoul, Korea

해변이 보이고 호텔 식당의 음식이 맛있습니다.

Posted Jan 21, 2016 on Hotels
3층에서 묵었는데 해변이 보이고 테라스가 있어서 아주 좋았습니다. 또한 호텔 식당의 음식이 좋았습니다. 하지만, 호텔 서비스 자체는 일반적이었습니다.
2 out of 5
by A verified traveler from Germany

Nice place, bad "service", not recommended

Posted Sep 30, 2015
The hotel itself is nice, the facilities are up to european standards, the location is good. If only the lazy, incompetent and unwilling staff wouldn't spoil the whole experience. The food is bad, the breakfast is a ridiculous assortment of left overs from yesterday and half empty plates. People from reception, waiters to cleaning personnel are unfriendly and not at the least customer oriented. The lack of service is an absolute no go for a place of this category and price. No recommendation!!!
2 out of 5
by A verified traveler from Germany

Nice facilities, poor service, not worth the money

Posted Sep 30, 2015
This hotel has nice yet empty facilities of international standard and design, for Bolivian measures pretty nice but also quite pricy. Unfortunately the staff is totally incapable, lazy, unfriendly, uneducated and simply not at the least customer oriented. For example, the breakfast was served from 7:00 - 10:00 am. When I arrived at 6:55 h there were only stale leftovers on the "buffet". Basics like cheese, ham, eggs, bread were missing. I had to ask the unwilling, unobservant and incapable waiter for every single dish to refill. The receptionist was unable to answer the simplest questions about the village, was unwilling to help us book tours or even just help us to call tour agencies or other contacts. For a hotel of this category and price one would expect a much better service, or better yet some kind of service and help. This hotel is definately not worth the money and is absolutly not to recommend!!!
4 out of 5
by A verified traveler from Edmonton, Alberta, Canada

Certainly worthy of a three rating ... with exceptionally helpful staff.

Posted Sep 1, 2010
I stayed at the Hotel Rosario in Copacabana and was looking forward to the same high level of service. In both hotels the desk staff were exceptional in assisting guests, all staff were friendly and helpful and the meals served in the respective restaurants were tasty and enjoyable. I would stongly recommend either of these hotels.