Nice facilities, poor service, not worth the money
Posted Sep 30, 2015
This hotel has nice yet empty facilities of international standard and design, for Bolivian measures pretty nice but also quite pricy. Unfortunately the staff is totally incapable, lazy, unfriendly, uneducated and simply not at the least customer oriented. For example, the breakfast was served from 7:00 - 10:00 am. When I arrived at 6:55 h there were only stale leftovers on the "buffet". Basics like cheese, ham, eggs, bread were missing. I had to ask the unwilling, unobservant and incapable waiter for every single dish to refill. The receptionist was unable to answer the simplest questions about the village, was unwilling to help us book tours or even just help us to call tour agencies or other contacts. For a hotel of this category and price one would expect a much better service, or better yet some kind of service and help. This hotel is definately not worth the money and is absolutly not to recommend!!!