Ratings based on 298 Verified Reviews

4.0 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in the centre of Lyon

Posted Nov 26, 2017
Lovely hotel with a great location and even parking on site. The bed was very comfortable and the grey and red decor was very pleasant. Great value for the money.
Comment from Hotel Management
Nov 28, 2017 by Stéphanie, Hotel Management
Dear Guest, thank you so much for your great return. We hope to see you again for a next stay in LYON. Front desk
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice small hotel

Posted Nov 24, 2017
Nice compact size hotel right in the center of shopping area of Lyon, France.
Comment from Hotel Management
Nov 30, 2017 by stéphanie, Hotel Management
Dear Guest, thank you so much for taking the time to make us a comment. We hope to see you soon. Front desk
4 out of 5
Recommended
for Everyone
by A verified traveler from Muscat

Nice hotel. Close to city center.

Posted Nov 1, 2017
Hotel was nice. Pillows not comfortable at all. Room was nice and clean. Toilet also nice and clean. Spacious room and toilet. Did not have to cram myself in and out which not common in europe. Hotel staff were very helpful. The terrasse is nice. Breakfast area is small but cozy. No other meals are served. However, there are many nearby restaurants/ bistros/ cafés. There is a mcdonalds right opposite the hotel entrance. Location is excellent. There is a metro station 2 minutes away by foot. Heating and cooling in the room is excellent. I used the air conditioner on a hot sunny day and the heater on a cool rainy day with no problems. I generally recommend this hotel. Not sure if there is anything better in Lyon for the price though.
Comment from Hotel Management
Nov 14, 2017 by stephanie, Hotel Management
Dear Amna, Thank you so much for your return. We are happy you have spent a good stay with us. We hope to see you again for a next time in LYON. Stéphanie / Front desk
3 out of 5
by A verified traveler

Good location but very small

Posted Oct 21, 2017
Room is so small we had to shuffle around the bed. Ineffective air conditioning - room was so warm that sleeping was difficult.
Comment from Hotel Management
Nov 2, 2017 by Hotel Alexandra staff , Hotel Management
Dear Guest, we thank you for your answer. About your room, next time, you can ask us for a larger room or a superior one if available. And about the air conditioning, all our rooms are provided with. Anyway, when days are chill, we put it on “hot” so people can warm their room if desired. But the temperature is something personal and subjective so, perhaps, you would have preferred it cold rather than hot on the contrary of other guests. We will do our best next time to assure a nice stay.
3 out of 5
by Eleni

Overrated hotel

Posted Aug 31, 2017 on Hotels
Very small room, not very comfortable. Good location, clean. Price it a bit high for what it offers.
Comment from Hotel Management
Sep 8, 2017
Dear Guest, We are very sorry if the room dimensions couldn’t guarantee a comfortable stay for you. Next time, don’t hesitate to ask for a bigger room; it will be a pleasure for us to satisfy your request. Best regards, Hotel Alexandra Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Quick stop in a very nice place.

Posted Aug 20, 2017
Pros: Location
We stayed just one day but I had the time to interact with the staff that was really professional and gentle. The Hotel was PERFECT!
Comment from Hotel Management
Aug 26, 2017 by Reception, Hotel Management
Dear customer, thank you very much for taking the time to leave your opinion on your stay. Looking forward to welcoming you next time, Hotel Alexandra's staff
5 out of 5
by A verified traveler

Excellent service, great location.

Posted Aug 2, 2017 on Hotels
Very friendly service at the front desk each day. The lady that greeted us and checked us in was fantastic, which made us feel welcome instantly. Nicely decorated boutique hotel. We had an Executive Room that had an extra bedroom for our baby which was very useful. The room was quite small and cramped (so was the bathroom but they have tried to maximise space where possible) and it was a little difficult with suitcases open, but overall it didn't really matter. Note there's no fridge in the room. We had a small communal fridge just outside our room with bottles of water for you to help yourself. Excellent location, easy to get anywhere within the city. We walked everywhere but you could easily get the train if you'd prefer as there are a few stations close by. Many eateries to choose from, ask the receptionist for recommendations. Not many open for breakfast though, we had to really search for something open around 8am and ended up just getting a pastry and coffee (which seems to be the typical bfast anyway).
Comment from Hotel Management
Aug 9, 2017
Dear guest, thank you very much for leaving such a nice comment about our hotel and our staff. We all acknowledge you and your nice family. It's always a pleasure for us to see as the hotel Alexandra is appreciated and that our staff is able to offer services which correspond to our guests' expectations. We try, day after day, to make you spend unique and nice moments in our town. Hoping to see you again at the occasion of your next trip to France and to the "Town of the lights", we are at your disposal for a calling Best regards, hotel Alexandra's staff
5 out of 5
by Karen

Great stay

Posted Jun 18, 2017 on Hotels
The hotel is located in an area within walking distance of many of the most interesting things to do and see in Lyon. Staff is efficient and courteous and the accommodations are comfortable. We did have a glass of wine on the terrace and found the prices a bit high. We did not take the breakfast for the same reason--there are just too many local eateries nearby with excellent food for much less.
Comment from Hotel Management
Jun 20, 2017
Dear Karen, We really thank you for this very beautiful comment about your stay in Hôtel Alexandra. We are honored to see that your short stay here was a success; it means that our hard work to offer you a unique moment it is appreciated. Our hotel is a recently renovated hotel and we keep it as best as we can, clean and proper. We are in the very center and we see you really enjoyed the city center. We are glad for that. We hope to see again, so, don’t hesitate to call us for your next trip in Lyon! Best regards, The Alexandra’s Hôtel Staff
5 out of 5
by allison

Great location - perfect hotel in the city

Posted Apr 3, 2017 on Hotels
We stayed here for a weekend get-away. The location was great. It was close to the metro and we were easily able to get here from the airport (one tram from the airport to the city and one city tram). The room was clean and quiet and we were able to get a good night rest. The location is close to everything. We walked everywhere - lots of good bars and restaurants nearby. Front desk staff was polite and helpful.
Comment from Hotel Management
Apr 10, 2017
Dear Allison, we thank you for taking time to leave such a nice review and we are glad to know you’ve spent a very nice stay in our hotel. We are a central small family hotel and we try to make each one of our guests’ stay a unique moment with a warm welcome and a cosy decoration. We will continue on this way and we really hope to see you again in Lyon very soon. Yours sincerely, hotel Alexandra’s staff
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Just right next to metro exit, opposite with fast food shop and supermarket around the corner. What else do you want?
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Dear guest, we are glad your experience of Hotel Alexandra was satisfying. You enjoyed our central location, close to shops and public transports but to touristic sights and wonderful traditional restaurants as well. We will be glad to let you discover all next time you’ll come to Lyon. Yours sincerely, Hotel Alexandra’s staff