Ratings based on 432 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great city calm polite people!

Posted Dec 6, 2017
Pros: Good location close to excellent restaurants and bars
Location: Old Lyon Renaissance tour very interesting book at the tourist office in Bellcour.
All staff were excellent. Comfortable room (decided to up grade to a suite which was very pleasant). Appreciated the birthday gift of flower and chocolates! Complementary soft drinks and daily water a bonus.
Comment from Hotel Management
Dec 11, 2017 by Guest Experience Coordinator, Hotel Management
Dear Guest, We thank you for your feedback regarding your recent stay and for your compliments toward the friendliness and professional service from our Ambassadors. We look foward to hosting you back soon again. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, VA

Wonderful location and staff

Posted Oct 1, 2017
The hotel is in a wonderful location close to restaurants and shops. The staff were super friendly, and most spoke perfect English. They were especially helpful in helping us get around the city and offering suggestions on where to eat and what to go visit. The room was a bit dated, and could use an update. We ordered room service one night, and the food (truffle burger) and service were excellent. Overall, we had a very pleasant experience here.
Comment from Hotel Management
Oct 5, 2017 by Guest Experience Coordinator, Hotel Management
Dear elayboy, All the Ambassadors are pleased that you had a wonderful stay at the Sofitel Lyon Bellecour and hope to have the pleasure to host you back soon again ! Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent hotel

Posted Sep 23, 2017
Very posh hotel. Pleasant staff. Only gripe was the lack of decent tea bags in the room, only herbal tea!
Comment from Hotel Management
Sep 25, 2017 by Guest Experience Coordinator, Hotel Management
Dear JW, We took good note of your comment and we apologize since there should be herbal tea as well as black tea in the room. Be reassured that we informed the housekeeping manager. We hope to have the pleasure to welcome you back soon again! Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Good Hôtel but!

Posted Sep 14, 2017
Pros: For the rest, everything was perfect
Cons: Wifi
Very nice hotel and well located, close to everything, restaurants and attractions. Wifi works fine except in room 616 where we have access only in the bathroom. They offer a high speed for 24 euros a day but it still does not work in the room. Nobody knows what is the problem.
Comment from Hotel Management
Sep 18, 2017 by Guest Experience Coordinator, Hotel Management
Dear Jacques, We get in touch with you, further to your other comment on our guests' survey. We are sorry for the inconvenience encountered with the wifi connexion. Please be reassured that the maintenance department is working on it so this situation does not happen again. We hope to regain your trust in the future. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Vancouver

Amazing Hotel in Lyon

Posted Sep 3, 2017
The Sofitel in Lyon is without question the best hotel we experienced during our trip in France. The check-in experience is first rate. The hotel staff are incredible. The rooms are very nice. It is well situated. The bars and restaurant are all excellent. Parking facility is incredible. I can't say enough great things about this hotel and the incredible team at Sofitel Lyon. Merci beaucoup!!
Comment from Hotel Management
Sep 4, 2017 by Guest Experience Coordinator, Hotel Management
Dear Peter, thank you so much for you nice compliments toward our Ambassadors and our services. We hope to have the pleasure to host you back soon again ! Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great views of river

Posted Aug 16, 2017
Great location easy and very walkable to points of interest, helpful staff, lovely breakfast on top floor but a shame about the lifts - do their own thing! Classic rooms small with little storage and tiny bathroom. But yes would use the hotel again
Comment from Hotel Management
Aug 17, 2017 by Guest Experience Coordinator, Hotel Management
Thank you Maz for sharing your experience. We are pleased that you enjoyed your stay and we hope to welcome you back soon again ! Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Yori, NY

One of the best beds we've ever had!

Posted Aug 16, 2017
Marvelous hotel, with excellent staff in comfortable surroundings. Nicely located as well. Several very pleasant encounters with reception staff.
Comment from Hotel Management
Aug 17, 2017 by Guest Experience Coordinator, Hotel Management
Dear Leslie, We are pleased that you enjoyed our comfortable bed and its unique concept "MyBed" by Sofitel ! Your compliments have been shared with all the team. Thnak you. We hope to host you soon again ! Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from panama

nice hotel, great location, nice staff

Posted Jul 31, 2017
Pros: location
Cons: the room was old and outdated. the corridors in that floor smelt bad
very nice hotel! the location was great, near everything, nice views from the bar! the room was outdated and the corridors smell funny
Comment from Hotel Management
Aug 11, 2017 by Guest Experience Coordinator, Hotel Management
Dear Maria, Thank you for your comment that helps us to improve the quality of our product and services. We are pleased to inform you that we are currently working on a renovation project and we hope the new decoration will pleased you. We hope to have the pleasure to host you back soon again. Best regards
4 out of 5
by Nan

Nice hotel close to University Lumiere 2

Posted Jul 23, 2017 on Hotels
Very convenient to University across bridge, and to Place Bellecours, things to do and see. Rooms comfy but oddly furnished for two travelers, no luggage rack and as with many old hotels, not many outlets. But well-managed, friendly and convenient. I'd book again if in the area. Wish I had had $$$ to try restaurant upstairs, people rave. But great Lyonnais food all around.
Comment from Hotel Management
Aug 11, 2017
Dear guest, We thank you for sharing your experience. We hope to have the pleasure to host you back soon again to try our gastronomic restaurant Les Trois Dômes. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Posted Jul 20, 2017
Nice location and helpful friendly staff. Room small but queen bed was comfortable.
Comment from Hotel Management
Jul 21, 2017 by Guest Experience Coordinator, Hotel Management
We thank you for your recent stay with us and for your feedback. We hope to welcome you back soon again. Best regards