Bar (on property)

Reviews of Best Western Premier Masqhotel

4 out of 5
Best Western Premier Masqhotel
17 rue de l'Ouvrage a Cornes, La Rochelle, Charente-Maritime

Reviews

9.2

Wonderful

Rating 10 - Excellent. 402 out of 657 reviews" "
Rating 8 - Good. 213 out of 657 reviews" "
Rating 6 - Okay. 33 out of 657 reviews" "
Rating 4 - Poor. 4 out of 657 reviews" "
Rating 2 - Terrible. 5 out of 657 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, room facilities were perfect for a business trip. Staff pleasant and professional. Excellent breakfast
Stayed 1 night in Mar 2024
Response from Clément Réceptionniste - Best Western Premier Masq on Mar 30, 2024
Dear Lee,Thank you very much for your positive feedback! We are delighted to hear that you had an excellent experience during your business trip at our property. It's wonderful to know that you found our facilities to be perfect for your needs and that you enjoyed our pleasant and professional staff, as well as our excellent breakfast. Your satisfaction is our utmost priority, and we look forward to welcoming you back on your next visit.Best regards,ClémentFront Desk - Best Western Premier Masqhotel

10/10 Excellent

Audrey

Stayed 2 nights in Dec 2023
Response from Clément Réceptionniste - Best Western Premier Masq on Dec 15, 2023
Chère Audrey,Merci beaucoup d'avoir pris le temps de nous laisser une excellente note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle.Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel

10/10 Excellent

REYNEL F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at La Rochelle. Good service.
Stayed 1 night in Nov 2023
Response from Clément Réceptionniste - Best Western Premier Masq on Dec 10, 2023
Cher/Chère Reynel,Merci beaucoup d'avoir pris le temps de nous laisser une excellente note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle. Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel

10/10 Excellent

Betty

Stayed 1 night in Oct 2023
Response from Clément Réceptionniste - Best Western Premier Masq on Nov 6, 2023
Chère Betty,Merci beaucoup d'avoir pris le temps de nous laisser une excellente note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle.Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel

10/10 Excellent

ALEJANDRO JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option in La Rochelle
Excellent stay. Made better because of the staff, specially Maria in reception, she went out of her way to make our stay more pleasan. She got us to another room when the air conditioner wasn’t working, helped us with directions, even helped us to find a way to oackage our bikes, and always with a smile, thanks, Maria.
Stayed 1 night in Sep 2023
Response from Clément Réceptionniste - Best Western Premier Masq on Sep 20, 2023
Dear Alejandro Jose,Thank you for your excellent feedback regarding your recent stay with us. We are delighted to hear that you had a wonderful experience, and we appreciate your kind words about our staff, especially Maria at the reception.It's fantastic to know that Maria went above and beyond to ensure your comfort and satisfaction throughout your stay. We take pride in providing exceptional service to our guests, and your recognition of Maria's efforts is greatly appreciated.Should your travels bring you back to our area, we look forward to welcoming you once again and providing you with another enjoyable stay.Best regards,ClémentReceptionist - Best Western Premier Masqhotel

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to the cathedral and perfect place to explore the city from
Stayed 1 night in Sep 2023
Response from Clément Réceptionniste - Best Western Premier Masq on Sep 12, 2023
Dear Adam,Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed our location. We hope to have the pleasure of welcoming you back in the future.Best regards,ClémentReceptionist - Best Western Premier Masqhotel

10/10 Excellent

Andrew, St Helens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a city break.
Stayed 3 nights in Aug 2023
Response from Clément Réceptionniste - Best Western Premier Masq on Sep 7, 2023
Cher Andrew,Merci beaucoup d'avoir pris le temps de nous laisser une excellente note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle.Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
Lovely hotel although did find the dinner food offering confusing and didn't see anybody use it. Breakfast was fine although service area got crowded at times. Good choices. Service fine and room nice. Only gripe, which I think a number of guests had, was the room air con which was in error mode quite a bit. Bit annoyed with height of car park, which was very low. Couldn't raise the boot fully and scraped the paintwork. Overall though a nice experience. Location was perfect for sightseeing etc.
Stayed 3 nights in Aug 2023
Response from Clément Réceptionniste - Best Western Premier Masq on Sep 12, 2023
Dear Fernandez,Thank you for responding to our survey regarding your recent stay at our establishment.Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay and how we can improve, you help us provide a superior experience, both for you and for other guests in the future. We hope you will visit us again soon.Once again, thank you for taking the time to complete our survey.Best regards,ClémentReceptionist - Best Western Premier Masqhotel

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Clément Réceptionniste - Best Western Premier Masq on Sep 1, 2023
Chère Lisa,Merci beaucoup d'avoir pris le temps de nous laisser une excellente note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle.Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel

10/10 Excellent

Adam, Ottawa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our second stay at the Masqhotel was as enjoyable as the first. Our go-to hotel when visiting La Rochelle, especially when travelling with a pet, as the hotel is very dog friendly. A special thanks to Olivier for accommodating our requests and for the valuable insights into La Rochelle and the surrounding region.
Stayed 1 night in Jun 2023

10/10 Excellent

lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Clément Réceptionniste - Best Western Premier Masq on May 14, 2023
Chère Lidia,Nous vous remercions sincèrement d'avoir pris le temps de laisser une note parfaite suite à votre séjour parmi nous. C'est un immense plaisir de savoir que vous avez pleinement apprécié votre expérience à l'hôtel.Nous sommes ravis d'apprendre que notre établissement a répondu à toutes vos attentes. Votre satisfaction est notre priorité absolue, et nous sommes ravis d'avoir pu contribuer à rendre votre séjour mémorable.N'hésitez pas à revenir nous rendre visite lors de vos prochains voyages. Nous serons ravis de vous accueillir à nouveau et de vous offrir un autre séjour inoubliable.Au plaisir de vous revoir bientôt !Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel

10/10 Excellent

Mehdi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a good experience. The hotel is near the city center. I also liked that the hotel has its own parking. The staff were very friendly. thank you very much.
Stayed 2 nights in Apr 2023
Response from La Directrice et toute son équipe on May 1, 2023
Dear Mehdi,Thank you for taking the time to share your experience with us. We are happy to hear that you had a good stay with us and that you appreciated our central location and private parking. Our team takes pride in providing friendly and welcoming service, so we are delighted that you found them to be so. We hope to have the pleasure of welcoming you back in the near future.Best regards,The Manager and the whole staffBest Western Premier Masqhotel

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great - lovely hotel and perfectly located. The lady on arrival was extremely helpful and friendly. The men at the weekend were OK but definitely a noticeable drop in friendliness.
Stayed 2 nights in Mar 2023
Response from Directrice et toute son équipe on Apr 6, 2023
Dear Andrew,Thank you for taking the time to leave a review of our hotel. We're delighted to hear that you found our hotel lovely and perfectly located, and that the lady who greeted you on arrival was extremely helpful and friendly. We're sorry to hear that you experienced a noticeable drop in friendliness from the men on duty during the weekend. We'll be sure to address this with our team and ensure that all of our staff consistently provide the warm and welcoming service that we're known for. We hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,The manager and all the staff

10/10 Excellent

Adam, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay close the historic area La Rochelle. Very accessible from the train station, the port and the tourist attractions. Rooms are generously sized, and the staff were very helpful.
Stayed 2 nights in Oct 2022
Response from Hervé B / Directeur. on Oct 19, 2022
Dear Adam,Thank you for taking of your time to give us your feedback.We are truly happy to read that you had a good stay with us.It seems that you either enjoyed the hotel but also the location.Also thank you for mentionning the staff, who are dedicated to the quality of their client stay.Needless to say we're looking forward to welcoming you in a near futur !Best regards,Hervé - Director and the staffBest Western Premier Masqhotel

10/10 Excellent

SARAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly great location for La Rochelle old town and on site parking
Stayed 2 nights in Oct 2022
Response from Hervé B / Directeur. on Oct 16, 2022
Chère Sarah,Votre présence parmi nous est très importante, tout comme vos appréciations, mes collaborateurs se joignent à moi afin de vous remercier d'avoir pris de votre temps pour nous laisser votre appréciation.Nous sommes enchantés de lire que votre séjour ait été à la hauteur de vos attentes et nous espérons vous accueillir de nouveau au sein de notre établissement pour un prochain séjour Rochelais.Dans cette attente, nous vous adressons nos plus cordiales salutations.Bien cordialement,Hervé - Directeur et toute son équipeBest Western Premier Masqhotel

10/10 Excellent

John

Stayed 2 nights in Sep 2022
Response from Hervé B / Directeur. on Oct 16, 2022
Cher John,Quel plaisir de découvrir vos appréciations suite à votre récent séjour au sein de notre établissement !Nous avons été absolument ravis de vous accueillir et très heureux que vous ayez été sensible à la qualité de notre établissement.C'est toujours une joie pour nous lorsque nos chers clients prennent le soin de nous attribuer les notes maximales.Bien entendu nous espérons grandement avoir le plaisir de vous accueillir de nouveau prochainement, pour une nouvelle parenthèse "détente au Masqhotel " !Très Cordialement,Hervé - Directeur et toute son équipeBest Western Premier Masqhotel

4/10 Poor

Pete

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from La réception on Aug 14, 2022
Cher client, Nous regrettons sincèrement que notre établissement n’ai pas répondu à vos attentes. Nous nous efforçons chaque jour de garantir un service de qualité. Nous restons persuadés qu'il s'agit d'un concours de circonstances malheureux et nous vous suggérons de vous rapprocher de nous la prochaine fois que vous viendrez à La Rochelle afin que nous vous fassions oublier ce précédent. Bien cordialement, Hervé - Directeur et toute son équipe Best Western Premier Masqhotel

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Top hotel
Hotel was fantastic and only a short walk to the town and station.. Bus 1B goes from the airport to the Train Station which is a few min walk to the lovely hotel
Stayed 4 nights in Jul 2022
Response from La reception on Jul 20, 2022
Dear client, Thank you very much for your heart-warming review. We are always very happy when we have succeeded in satisfying our customers. It seems that you have found the hotel to your liking, and we are delighted. We hope to have the pleasure of welcoming you again at the Masqhotel. Best regards, Hervé - Directeur et toute son équipe Best Western Premier Masqhotel

10/10 Excellent

Eve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing nc I’ll
Stayed 1 night in Jun 2022
Response from Hervé Bouyssel / Directeur on Jun 26, 2022
Dear Eve, First of all, thank you for taking the time to share your coments about your experience in our property. Your satisfaction is paramount to each and everyone of us and be sure that your comment will be shared with all the staff members. Needless to say we look very much forward to welcome you back in a not too distant future. Warm regards, Hervé Bouyssel / General Manager

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional quality and attention to detail. AC was appreciated. Close to train station and easy walk to old town. Breakfast bar top notch and service friendly and efficient, loved the facility.
Stayed 2 nights in Jun 2022
Response from Hervé Bouyssel / Directeur on Jun 26, 2022
Dear Patricia, What a pleasure to read your posting, following your recent visit in our property. We were more than thrilled to read you enjoyed either t the quality and the kindness of the staff. Thank you for mentioning the professionalism and service of our wonderful staff, daily focused on our guests’ well-being and happiness ! Needless to say we look very much forward to welcome you back in a not too distant future. Best regards, Hervé Bouyssel / Director

10/10 Excellent

Michael

Stayed 3 nights in May 2022
Response from Hervé Bouyssel / Directeur on May 27, 2022
Bonjour Monsieur, Merci beaucoup pour votre témoignage très positif que nous prenons plaisir à lire ! Notre équipe est heureuse de savoir qu'elle vous a apporté satisfaction et que vous avez passé de bons moments au sein de notre établissement. N'hésitez pas à nous renouveler votre confiance, nous vous accueillerons de nouveau avec un grand plaisir. À très vite,

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very relaxed and smart hotel. Ideally situated a 7 minute walk away from the centre. Was quiet. The breakfast was incredible.
Stayed 2 nights in May 2022
Response from Hervé Bouyssel / Directeur on May 12, 2022
Dear Davina, What a pleasure to read your posting, following your recent visit in our property. We were more than thrilled to read you enjoyed either t the quality and the kindness of the staff. Thank you for mentioning the professionalism and service of our wonderful staff, daily focused on our guests’ well-being and happiness ! Needless to say we look very much forward to welcome you back in a not too distant future. Best regards, Hervé Bouyssel / Director

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from Hervé Bouyssel / Directeur on Apr 29, 2022
Chère Lynne, Nous vous remercions d’avoir partagé vos impressions suite à votre récent séjour. Nous sommes ravis que vous ayez pleinement apprécié les services proposés. Aussi nous serions ravis de vous accueillir de nouveau parmi nous. Dans cet espoir, nous vous remercions une nouvelle fois. Bien Cordialement, Hervé - Directeur et toute son équipe Best Western Premier Masqhotel

8/10 Good

Fouad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Hervé on Jan 17, 2022
Cher Fouad, Toute l'équipe du Best Western Premier Masqhotel est ravie que vous ayez apprécié votre séjour parmi nous et vous remercie du temps accordé pour l'évaluation de votre séjour. Nous espérons avoir l'occasion de vous recevoir à nouveau prochainement ! Prenez soin de vous, Bien cordialement, Hervé - Directeur et toute son équipe Best Western Premier Masqhotel

4/10 Poor

Josselin

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Very disappointed, rooms not cleaned
Room cleaned only after 3 days as a corporate rule of the hotel apparently. Never had this anywhere also during covid time. Basically you have to specify the night before to go to sleep that you want your room cleaned the next day??? Asked hotel to use the bike rental service, light was broken and brakes very poorly working which made coming back in the evening pretty dangerous. Comments back was unapologetic, telling me they revised the bikes and they should have been fine. I do not come to an hotel to have my room not cleaned. This is mentioned nowhere on the booking form and if I knew that I would never have booked at best western Price of 4 stars but service of 0 stars Unless they made string apology and commercial gesture they will never see me again
Stayed 2 nights in Jul 2021

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Best Western I Ever Stayed At!
Really great hotel. Staff were well presented and couldn’t do enough to help. They assisted me personally with finding a local COVID test centre for my return flight to the UK and printed all my return documents off (all small things but really matter). My only observation is the tight hotel car park which is beneath the building. Okay if you have a Renault Clio, but stressful if you have a Range Rover but of course this is not the fault of the hotel and was happy to have enclosed secure parking.
Stayed 3 nights in Jun 2021
Response from Hervé Bouyssel / Directeur on Aug 26, 2021
Dear Jason, First of all, thank you for taking the time to share your coments about your experience in our property. Your satisfaction is paramount to each and everyone of us and be sure that your comment will be shared with all the staff members. Needless to say we look very much forward to welcome you back in a not too distant future. Warm regards, Hervé Bouyssel / General Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great service
Everything’s perfect
Stayed 2 nights in Apr 2021

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good location for train and buses for lske de Re and quiet area. Great staff assistance and approach. Short walk ftom madness of tourist full la rochelle
Stayed 5 nights in Aug 2020
Response from Hervé on Aug 30, 2020
Dear Robert, Dear Guests, Thank you for choosing the Best Western Plus Masqhotel for your recent stay in La Rochelle and for taking the time to share your review and kind comments with us. We are pleased to see that you did enjoy your stay and particularly enjoyed the location and the staff. We hope to have the pleasure of welcoming you again soon. Kind Regards Hervé - Director and all the team

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Poor
We stayed 5 nights, housekeeping came one day only, very poor compared to previous hotels. Kettle leaked dripping underneath onto unit and floor reported it to reception, no better, had to use stood on a towel, used coffee machine had to ask at reception for more coffee pods most days, only used in a morning. Had to ask for more toilet rolls at reception.
Stayed 5 nights in Jul 2020

8/10 Good

Nathania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice
Clean, modern, and centrally located. Some issues finding parking and the bathroom does not have a door (just a glass pane) which is not the best for privacy. Overall, we enjoyed our stay.
Stayed 4 nights in Jul 2020
Response from Hervé on Jul 22, 2020
Dear Nathania, Thank you very much for taking time to share with us your feedback. We are so pleased that you liked the new Masqhotel. We take note of your suggestions about the door of the bathroom. We wish welcoming you again. Best regards, Hervé - Director

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and breakfast was excellent. Staff were very friendly and helpful. I am already planning another visit this summer.
Stayed 3 nights in Dec 2019
Response from Hervé on Dec 12, 2019
Dear Guests, Thank you for choosing the Best Western Plus Masqhotel for your recent stay in La Rochelle. We are so pleased to read that you did enjoy your stay with us and that the breakfast and the teams did particularly add to your comfort and enjoyment. It will be a real pleasure to share your kind words with them. We do most look forward to seeing you again this summer ! Kind Regards, Hervé - Director and all the team

6/10 Okay

Geraldine

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great location - would definitely recommend for those wishing to visit La Rochelle
Stayed 2 nights in Nov 2019
Response from Hervé on Nov 28, 2019
Dear Guests, Thank you for choosing the Best Western Plus Masqhotel for your recent stay in La Rochelle. We are so pleased to read that you did enjoy your stay with us and that the location and the services did particularly add to your comfort and enjoyment. We do most look forward to seeing you again soon ! Kind Regards, Hervé - Director and all the team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, modern hotel with covenient underground parking, an excellent breakfast and friendly staff. My only reason for 4, rather than 5, stars is the availability of food in the evening. Having arrived on an extremely wet day in late September, we tried finding a restaurant in the surrounding streets but found everything nearby either to be closed or unappealing (I suspect La Rochelle's summer season ends at the beginning of September). Given the weather we weren't keen to explore further so thought we'd try our luck in the hotel, only to be told that the only food available was a tofu stir fry or a quiche Lorraine! The latter was perfectly nice but the limited choice was disappointing given the quality and array of items on offer at breakfast.
Stayed 2 nights in Sep 2019

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We keep coming back
This was our 4th stay at this hotel and as before, our stay was excellent. The main plus points are location, comfort and great service.
Stayed 1 night in Sep 2019
Response from Hervé on Oct 18, 2019
Dear Roger, Thank you for choosing the Best Western Plus Masqhotel for your recent stay in La Rochelle and for your continued loyalty to our hotel. We are so pleased to read that you did enjoy your stay with us and that the teams, the location and the comfort did particularly add to your enjoyment. It will be a real pleasure to share your kind words with them. We do most look forward to seeing you again soon ! Kind Regards, Hervé - Director and all the team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel. Large rooms and staff was very helpful. Location is a few blocks from the center of La Rochelle. District is very quiet and dark at night so walking is a bit disconcerting. Lovely breakfast. Has air conditioning which is a plus in La Rochelle!
Stayed 2 nights in Aug 2019
Response from Hervé on Sep 6, 2019
Dear Janet, Thank you for your very nice feedback. Seems that you had a great stay with us, we are happy to read that. We wish to see you again soon. Best regards, Hervé - Director and all the team

8/10 Good

JoAnne, Atlanta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel that is easy to find just as you arrive in La Rochelle. It is about a 10-15 minute walk to the old port and harbor area. Parking is available for a fee in an underground garage.
Stayed 1 night in Aug 2019
Response from Hervé on Sep 6, 2019
Dear Jo Anne, Thank you for your review, it was such a joy to read about your experience. The comfort of our guests is very important for us and we are delighted that you had a great stay with us. Awaiting the pleasure of welcoming you again. Sincerely, Hervé - Director and all the team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, Cecile was always very helpful! 10 minute walk from the old harbour.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to walk to the old city and the old port. It was very clean with a nice breakfast selection
Stayed 2 nights in Jul 2019
Response from Hervé on Aug 3, 2019
Dear Customer, Thank you for your review, it was such a joy to read about your wonderful experience. The comfort of our guests is very important for us and we are delighted that you had a great stay with us. On behalf of the Masqhotel team, we thank you for your trust. Regards Hervé - Director and all the team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and room was extremely well equipped with air conditioning and all the usual things one hopes to find and for me what lacks in most hotel rooms they had an excellent hairdryer.
Stayed 3 nights in Jul 2019
Response from Hervé on Jul 27, 2019
Dear customer, Thank you for your review, it was such a joy to read about your wonderful experience. The comfort of our guests is very important for us and we are delighted that you had a great stay with us. On behalf of the Masqhotel team, we thank you for your trust. Regards Hervé - Director

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. There wasn’t enough parking spaces on site so we had to park at the station
Stayed 1 night in Jul 2019
Response from Hervé on Jul 20, 2019
Dear customer, Thank you for taking time to share with us your feedback. We are so sorry for the desagreement for the parking, but when you do the booking, on all the websites, it is written that you have to book in advance the parking. We wish to see you again at Masqhotel. Best regards, Hervé - Director and all the team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town centre, quiet, plenty of parking if you don't get in the hotel car park. Nice hotel, well decorated, very modern, pleasant, friendly staff
Stayed 2 nights in Jun 2019
Response from Hervé on Jul 10, 2019
Dear customer, Thank you very much for your nice coment. We are so happy when our clients enjoyed there stay with us. Awaiting the pleasure of welcoming you again, Best regards, Hervé - Director and all the team

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Hervé on Jul 12, 2019
Cher Salvatore, Nous vous remercions d'avoir pris le temps de nous laisser un commentaire. Nous espérons vous revoir très bientôt. Bien cordialement, Hervé - Directeur et toute son équipe

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Hervé on Jul 12, 2019
Chère Lorna, Nous sommes ravis de lire que vous ayez apprécié notre hôtel. En espérant vous revoir très bientôt. Bien cordialement, Hervé - Directeur et toute son équipe

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy to find and secure parking facilities for 10 euros a night. Wi-go good need to look for code in hotel guest directory. Nice complimentary bathroom products, although the coffee is not so nice!
Stayed 1 night in Jun 2019
Response from Hervé B. on Jun 24, 2019
Dear Nikki, Thanks for staying with us. We work hard to make our guests happy and we really appreciate your feedback! Your satisfaction stay our primary concern. We really hope tu see you again in our property for a next trip in la Rochelle. Faithfully, Hervé B. General Manager.

6/10 Okay

Verified traveler

Stayed 4 nights in Jun 2019
Response from Oliver on Jun 20, 2019
Dear Guest Thank you for taking the time to share with us your feedback regarding your stay at the Masqhotel. Therefore, we are very sorry to learn that your experience did not meet your expectations and we regret that we were not able to provide a higher standard of services. We truly hope we have the opportunity to welcome you back to the hotel in the future, so that we can provide you with the experience you deserve and should have received. Regards

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy stay, will definitely return.
Well positioned and being close to the railway station is relatively easy to find. Room and bathroom was spotless with tea and coffee available, and a car park under the hotel which is a real benefit.
Stayed 1 night in Jun 2019
Response from Oliver on Jun 20, 2019
Dear Customer, Thank you for your review, it was such a joy to read about your wonderful experience. The comfort of our guests is very important for us and we are delighted that you had a great stay with us. On behalf of the Masqhotel team, we thank you for your trust. Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Oliver on Jun 20, 2019
Dear Customer, Thank you for your review. The comfort of our guests is very important for us and we are delighted that you had a great stay with us. On behalf of the Masqhotel team, we thank you for your trust. Regards