Ratings based on 723 Verified Reviews

4.0 out of 5
78% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia beach, virginia

Excellent resort!!!!

Posted Dec 8, 2017
Pros: Food and drink available 24 hours.
Location: There are shops at the resort in the village that is very reasonable!
From the moment we arrived it was perfect. Francisco took care of our luggage, and check in was easy and informative. Our room was not humid, our clothing was always dry. The air conditioning was wonderful. Room was comfortable. Alter unpacking, the front desk called to make sure everything was okay. The bartenders were awesome and always smiling. Kelvis at the lobby bar and Dawlin at the pool bar were very attentive! The animation team was totally awesome. Thank you to Andresito,Samuel,Dimas,Wander,Nirzon,Rigroberto,Rosaura and sexy Papi for all of the fun all day and evening. They are amazing! Shows were good. Buffet had something for everyone. Beach was beautiful, although water was murky, which we knew about. No peddlers on the beach!! Was there for 9 days and could have stayed forever. They made you feel so comfortable. Met many nice people from all over the country. We will stay in touch with a wonderful couple we met from France. Will visit this resort again!!! btw, bring mosquito spray.
5 out of 5
Recommended
for Everyone
by A verified traveler from gonzales la

Great entertainment staff

Posted Dec 7, 2017
First I would like to thank.... sexy papi,andresto and nizon and the whole entertainment staff great days and nights at the disco club they need a bonus for all the work they do..and all the staff at the hotel was excellent I would recommend this resort to everyone to go.... but the only down fall is it's 1 and 30 mins for Punta cana airport so if you fly in I would recommend choosing a closer airport but everything else is great!!!
Comment from Hotel Management
Dec 7, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest, It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay. Thank you for your comprehensive review and for the kind words about the professionalism of our staff members. We hope that when returning to La Romana, you will give us the opportunity to welcome you again at our resort. Our Best Wishes,
2 out of 5
by A verified traveler from Denver

Very disappointed.

Posted Dec 3, 2017
Pros: Property is beautiful and food was very good!
Cons: Yes, post the real pictures of the brown beach and be honest perhaps if you offer other services people would not mind. But do not lie to customers!
Location: You can pay $75 P/P to go to a Santa Catalina's beach (very beautiful one)
We were told that Santo Domingo have the best beaches so we decide (family of ten) to go there. the hotel pictures were amazing especially the beach, white sand and clear blue water. What was our surprise . that it was the only beach in Santo domingo that was brown because it has a close river. But that is not all. they have a serious problem with the hot water and the water pressure. When I complaint the reception sent several people to make us believe that the problem was fixable. After couple days of complaining, finally one of the mangers told us that this is a general problem that the hotel has and a lot of people always complaint about. Finally we ask about the beach in the picture and the real beach and other guy said "yes, we know it is a fraud"
Comment from Hotel Management
Dec 7, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Claudine, Thank you very much for sharing your experience. Your opinions are very important. Kindly note that our hotel beach, like many other beaches in Dominican Republic, do not respond to the image of turquoise water and white sand, dark sand is very fine in its structure, its color is due to the natural effects of currents and tides that lift the sand and this constant movement makes the water dark and does not look blue turquoise. We regret that you were unable to enjoy your stay Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee WI.

Posted Dec 2, 2017
nice location,beautiful beach, but green water from near by river.
Comment from Hotel Management
Dec 7, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Oleg, Thanks for sharing your experience; we're glad you have spent a nice time with us and that you enjoyed our services. We also want to apologize for any inconvenience that may have occurred by the appearance of the beach. Despite this, our beach has been honors fifth time the audit of the International Blue Flag certification 2016-2017, which indicates that it is suitable for full use, and to make the most of a holiday. We hope to see you again in the near future. Best wishes,
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Beautiful resort and faculty

Posted Dec 1, 2017
My time here has been amazing. I think what made it worth wild, were the awesome workers and the time that they put into making sure the residents were content, if not more, with their stay. There were a few uneasy moments I have to admit, but the good exceeded the bad. The animation team also did a really great job in involving everyone in the multiple activities that they provided for the residents at the resort. If you want both an interactive resort and both time to yourself, then I definitely recommend this resort.
Comment from Hotel Management
Dec 1, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Nykesha, We are grateful to learn through your review about the experiences you have had during your stay in our resort. It is thrilling to hear that we have played such an integral role to provide a memorable vacation for you. It was an honor to be able to serve you and we hope that you will not hesitate to return in the near future. Warmest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort wit attentive staff.

Posted Nov 30, 2017
Came for a 5 night stay. The resort was very well maintained. The staff was very attentive and friendly. The room was kept impeccable by Carmelita, the housekeeper. Great experience.
Comment from Hotel Management
Dec 1, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest, It is a pleasure for us to know that we have achieved our goal of full satisfaction to our customers and were able to fully enjoy all the services, facilities and especially the friendliness of our staff and especially those that you mentioned. Looking forward to host you again in our little paradise. Warmest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

I wish they had better food

Posted Nov 29, 2017
My stay overall it was good. They should work better in the food
Comment from Hotel Management
Dec 1, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest, It was very pleasant to know that you enjoyed our services and facilities and that we were able to provide you a delightful stay. We hope to give us the opportunity to welcome you again in the near future. Our Best Wishes,
3 out of 5
by A verified traveler

Posted Nov 27, 2017
No hot water in the afternoon/evening...low water pressure also at that time...4 people in room...3 towels picked up every other day
Comment from Hotel Management
Nov 29, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest, We cannot tell you how we regret to know that you were not satisfied with our performance. We assure you that we understand your discomfort and the entire Management Team and Managers work for our guest’s satisfaction, trying to improve those issues which we would like to extend our most sincere apologies. Please accept our sincere apologies for the inconveniences you have experienced. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Spacious Rooms nice views

Posted Nov 16, 2017
Pros: Spacious rooms , beautifully landscaped, large pool , clean beach with lots of lounge chairs
Cons: The food should be kept at warmer temperatures . Felt pressured by people selling excursions and massages If people interested they will ask
Location: A few shops within the resort
Room was located near pool & dining. Buffet foods in main dining area weren't kept very warm. Food in main dining was ok . It was nice that dinners had different themes. Ala cart meals were excellent. Shows were pretty good. Beach was clean. The women walking the beach asking to braid your hair several times a day was annoying. The water at the beach is not clear like you would expect . It's murky . The pool was a very good size seemed to be kept pretty clean.
Comment from Hotel Management
Nov 29, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Lisa, We would like to thank you for taking the time to post your kind comments on Expedia because your opinion is of great help to us in our effort to improve and achieve our main objective, which is to achieve full satisfaction of our guests. Looking forward to host you again in the near future. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Lexury

Posted Nov 14, 2017
Beitiful place! Is always clean and organize 2 nice pools in the lexury area and you can use the hotel next door for a little bit more noise if you prefer!
Comment from Hotel Management
Nov 17, 2017 by Santa Guzmán -Grand Bahia Principe La Romana, Hotel Management
Dear Guest, We greatly appreciate your feedback. Our goal is to achieve maximum satisfaction of all our guests. We are happy to see that we have achieved this time with you. We look forward to welcome you back to our Resort. Our Best Regards.