Ratings based on 80 Verified Reviews

4.3 out of 5
100% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Very nice hotel, by the beach

Posted Aug 23, 2017
Pros: Location, rooms, SPA
Great Hotel, very good location (by the beach), several restaurants at walking distance, very good SPA (located in the hotel). Nice staff, very polite, we hire bikes and we had great time riding them by the beach.
Comment from Hotel Management
Aug 26, 2017 by Cecilia Argandoña, Hotel Management
Thank you so much for your opinion, we really apreciated the time you took to write about our Hotel. Come back an see us again. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Very comfortable hotel with beautiful sea view

Posted Jul 7, 2017
Pros: It was very airy and inviting.
Cons: not really sure what I can say, we did not actually do much at the hotel, we used mainly as a base.
Location: on the beach which is very walkable, many small beachside restaurants and bars, paved bike paths and promenade
This is a very appealing hotel, right on the beach and walking distance to the old Lighthouse and many beachside restaurants. The staff is very helpful and can communicate in English when necessary. Our room had a beautiful vista of the ocean and was very spacious and comfortable with an excellent king size bed.
Comment from Hotel Management
Jul 22, 2017 by Cecilia, Hotel Management
Dear guest, We appreciate your great comment. Thank you for sharing your experience. Come back and see us again. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Algarrobo, Chile

be careful of the parking garage!

Posted Jun 24, 2017
The hotel was very nice, the staff very accommodating, but the last day of our 5 day stay, our car was heavily damaged in their parking garage. Someone keyed the car all around, not once but several times. Deep gouges which will require a total paint job. And the car was parked right under their security camera! People in Chile have no respect for other people's property. I have lived in this country for three years and even the natives will agree with that statement!
Comment from Hotel Management
Jul 22, 2017 by Cecilia, Hotel Management
Dear guest. Thank you for your comment. We will check the situation to be abble to have the right responce for you. Regards,
5 out of 5
by Tiffany

Excellent hotel

Posted May 26, 2017 on Hotels
Stayed here on the Santiago leg of our honeymoon. The hotel itself is very classy with excellent service, however it is not stuffy. The staff were all pretty young around our age in the thirties. Not to be an ignorant tourist but I really appreciated that they spoke enough English to help us without the need for me to bust out google translate. The room is clean, bed is plush and comfy. Bathroom is not large but definitely beautiful and it's a weird comment but the plumbing was good enough that I didn't smell anything. The last five star hotel we stayed at in La Serena smelled a bit... Their restaurant downstairs is AMAZING as is their breakfast buffet. They have an indoor/outdoor bar at the top level with live music on Tuesdays and a very inviting lounge in the lobby full of sofas, books and a bartender. I would definitely recommend this hotel. Btw free minibar is unlimited water bottles and Coca Cola although I was expecting chips and cookies for my pregnant tummy... :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Nice hotel, close to beach,

Posted Mar 27, 2017
Pros: great view, good spa facilities
Cons: more value for the money
Location: close to beach, not far from Japanese Gardens, lighthouse, wharf, and other touristic attractions
Had to change rooms due to a water leak, but overall it was a nice experience.
2 out of 5
by andres

Andres Barnechea Chile

Posted Feb 15, 2017 on Hotels
Not clean the carpet. There was a lot problems with the elevators. One in Maintenance the other with serious problem and just one available. The Parking is a big problems too. Nice nice view bad the quality so bad
5 out of 5
by Fernando

Amazing ocean view

Posted Jan 22, 2017 on Hotels
Amazing view from my room , will do it again when I come back
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel close to beach and casino

Posted Jan 21, 2017
The hotel is nicely situated and very modern. We found that the place lacked attention to details but nevertheless the staff were friendly. We were suppose to get an Expedia gold VIP gift or upgrade which didn't happen. Otherwise great place.
4 out of 5
by A verified traveler

Convenient and relaxing

Posted Dec 27, 2016 on Hotels
Good desk staff, nice room nice view
5 out of 5
Recommended
for Everyone
by A verified traveler from santiago, chile

nice hotel, excellent attention

Posted Dec 5, 2016
Pros: spa and rooms
Cons: nothing
Location: nothing
excellent hotel, very friendly, excellent rooms, great hotel, nothing to correct