Ratings based on 221 Verified Reviews

3.4 out of 5
69% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Texas

Problem with hot water.

Posted Jan 21, 2018
Pros: The tree house look.
Cons: The sign by the road should have a light even a solar light would help. Redo the hot water system a simple thing like insulating the hot water pipe.
Location: Tulum is a nice area to stay. The hotel is a on the edge of town so it best to have a car if you stay there.
The problem is that the units all all in a row and the units on the end never get hot water. The manager did come over and opened a valve outside and ran a bunch of water on the ground and we got warm water. The next day they gave us a up grade one that was closer to the hot water tank and we had hot water. The sign by the road was not lite so it was hard to find at night.
3 out of 5
by A verified traveler from CA

Wonderful Staff but Bad Location and Sub-par Rooms

Posted Jan 12, 2018
Pros: the helpful staff
Cons: everything but the staff?
Location: Tulum is wonderful but a bit of a walk
The staff were nice, but we left before our reservation was over due to a number of factors. The hotel is far enough out of downtown Tulum to not only be inconvenient but also scary to travel to at night. It is far enough down the main road that there are no street lights for a portion of the walk. I would recommend not making this walk alone, just take a taxi instead. The rooms were noticeably built by hand; there are gaps in the corners of the walls and under the doors that allow in many (large, scary...) bugs. You could hear every move of the upstairs neighbors. The rooms were dark, especially the bathroom which was more creepy than quaint. The showers were nice and hot though, but I felt I needed to wear flip flops while showing. We also discovered that water ran down the walls of our room when the upstairs neighbors showered, which was the last straw that lead to our departure.
5 out of 5
for Everyone
by A verified traveler

Close to nature, greenery, very well designed room

Posted Dec 30, 2017
Loved this place right away. The effort they took to make this a greenery place was commendable. I am definitely coming back here.
4 out of 5
for Everyone
by A verified traveler from san Francisco

Great value in offbeat location.

Posted Dec 25, 2017
The Green Tulum is on the outskirts of “downtown” Tulum. It is a funky property in a jungle like setting. Lots of quirky touches like the seashell light fixtures and faucets. It’s not spotless or perfectly built but it has lots of charm and a lovely setting. The staff was friendly and helpful. They only serve toast and coffee for breakfast but lots of good food options less than a half mile away. A mile or two to the beach town of Tulum which has everything you could want in a tropical setting. White sand beaches gorgeous restaurants, massage, yoga, shopping. There you’ll pay several times more for a room on the beach. Green Tulum is a great low budget option.
1 out of 5
by Kirrily

Do not stay here

Posted Oct 9, 2017 on Hotels
It was very disappointing the roof leaked and we had a wet bed . they advertised a health club and restaurant - neither if which really exist and hard to find- a long way out of town.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 3, 2017 on Hotels
4 out of 5
by william

This traveler left a rating score only Posted Apr 10, 2017 on Hotels
2 out of 5
by Ian

This traveler left a rating score only Posted Jan 4, 2017 on Hotels
2 out of 5
by olawale

Not worth the money

Posted Jan 2, 2017 on Hotels
- Hot water didn't work and always had to take cold showers - Not close to the beach or downtown area - Wifi doesn't work in rooms - Room roof leaked when it rained - Hotel was close to a major road with lots of trucks driving by at night
3 out of 5
by David

Posted Jun 6, 2016 on Hotels
Wi-Fi wasn't working. It was a very rustic site, but a pleasant stay, as a result of the staff.