Ratings based on 216 Verified Reviews

3.7 out of 5
78% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Reno

Meh.

Posted Dec 16, 2016
Pros: It was in a prime location for my business trip.
Cons: Cleaninlyness.
Location: Right of highway 24.
Staff was friendly. However room was lacking. Coffee cup ring from previous patron still on night stand. Something oily underneath the hotel info binder on desk. Mold in floor tile seams and seams on fiberglass shower. Rust stains on wall behind bathroom door. Joint tape peeling off ceiling in bathroom as well. It is middle humid in middle Tennessee, but a bit of Tilex, and lime-a-way and a wipe down woulda fixed most of that. Free breakfast was sparse. It seems this is a popular truckers stop.
Comment from Hotel Management
Dec 19, 2016 by Hotel Management, Hotel Management
Thank you so much for taking the time to share your review. We are so glad that you enjoyed our staff. Thank you for bringing to our attention the issues with cleanliness and upkeep. We take these comments very seriously. Rest assured we are looking into these issues to provide a better guest experience in the future. Thank you again for your business and we hope to see you back very soon.
3 out of 5
by A verified traveler from US

Room service

Posted Dec 1, 2016
A pair of my favorite earrings disappeared. Someone took the remote out of the room and the telephone did not work the entire time. Thank God for cellular phones. Has to go to the front desk each time.
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
Hi, we want to express our deep thanks to you for choosing to stay with us. On the other hand, please accept our apologies for not being able to impress you with our phone and for all inconveniences you had during your stay. We are hoping and looking forward to serve you better next time.
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Location was great to drive to Nashville for the weekend and not have to pay the extreme prices of staying downtown.
5 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
Great for price.
1 out of 5
by A verified traveler from stl

Terribly dirty

Posted Aug 20, 2016
This place stinks like cigarettes so bad that I wouldn't even stay and the hotel will not refund my money
Comment from Hotel Management
Sep 1, 2016 by Guest Relations Manager , Hotel Management
BMC, I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations.
3 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Brief stop over

Posted Aug 7, 2016
We picked this hotel as a quick stop between Florida and Illinois. Hotel is functional but not in very good shape. Critical issues like sheets, toilet and shower were clean but carpet and walls are worn out. Location is good right off interstate and one exit down from lots of options. There were a lot of truckers and traveling construction workers staying here which gives it a blue collar but still very safe atmosphere. Breakfast was the bare minimum. It was well worth the $99 we paid but not much more.
Comment from Hotel Management
Sep 1, 2016 by Guest Relations Manager , Hotel Management
Rod, We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with the state of our accommodations. We take feedback from guests very seriously and work to improve upon our guest experience.
5 out of 5
by Christina from Charlotte, NC

A place to sleep

Posted Aug 7, 2016 on Hotels
This room served it's purpose and was clean.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Christina, Thank you so much for staying with us and taking the time to share your 5 star experience!! We do hope to have another chance to serve you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from columbus nc

Nice accommodations.

Posted Jul 28, 2016
Staff were nice. Needs were met. Close location to nice restaurants and shopping mall.
Comment from Hotel Management
Jan 4, 2017 by Guest Relations Manager, Hotel Management
Dear Steve, Thank you for your review, your feedback and your comments regarding your stay at our hotel. We are pleased to hear that we succeeded in making your stay an enjoyable experience, convenient and good value. It is rewarding to hear how our effort have paid off. We hope to see you again. Have a lovely day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2016
Really enjoyed the stay I do have some feet and knee troubles and wasn't aware there was no elevator so that made my stay a little hard but every thing else was great especially the staff
Comment from Hotel Management
Aug 6, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I am so sorry to hear that your stay with us was initially a challenging experience to your condition, it is sad that we’re unable to to provide a more comfortable room for you. I am happy to hear however that your overall stay with us was a good experience. Kind regards.
1 out of 5
by A verified traveler

Never Again!!

Posted Jul 11, 2016 on Hotels
This hotel was in horrible condition. Our room smelled like old grease from a fryer, there outlets that had giant holes behind them and I'm surprised how the switch plate kept from falling out. The only thing that I can say that was positive was the customer service (counter personnel were great) and the wi-fi worked incredibly well.
Comment from Hotel Management
by General Manager, Hotel Management
Dear guest, We regret that your stay with us was not as enjoyable. Unfortunately, we are unable to find significant information about your booking so we could address your feedback accordingly. We hope to have the opportunity to serve you again. Have a great day!