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Reviews of Hampton Inn & Suites Omaha Southwest-La Vista

3 out of 5
Hampton Inn & Suites Omaha Southwest-La Vista
12331 Southport Pkwy, La Vista, NE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 651 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Staff very friendly and ready to help.
Stayed 2 nights in Apr 2024

4/10 Poor

Curtis, Sioux falls

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Only reason it wasn’t 5/5 was because there were hairs in the shower, but I find hairs in showers at most hotels.
Stayed 1 night in Mar 2024

6/10 Okay

Shelly

Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Olga

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel looks broken down, the rooms are dirty.
Stayed 1 night in Mar 2024
Response from Justina, Director of Sales on Apr 15, 2024
Thank you for your feedback Olga. Our guestrooms were renovated July of 2023. Please feel free to reach out to management to provide more details regarding your stay.

10/10 Excellent

Shawna, deatsville

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff were very nice and accommodating to my family
Stayed 2 nights in Mar 2024
Response from Justina, Director of Sales on Apr 15, 2024
Thank you for your recent stay with us. We appreciate your taking the time to share your feedback.

10/10 Excellent

Brady

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk service
Stayed 1 night in Mar 2024
Response from Justina, Director of Sales on Apr 15, 2024
Thank you for you recent stay with us. We appreciate your taking the time to share your feedback.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Yeni Fernandez on Feb 26, 2024
Thank you for your comment I will share with team! I am so glad that you enjoyed your stay.

10/10 Excellent

Lucy, Salt Lake City

Traveled with partner
Liked: Amenities
Hampton Inn is always a great choice for cleaniness, Hampton Inn is always a great choice service
Stayed 4 nights in Feb 2024
Response from Yeni Fernandez on Feb 20, 2024
Thank you for you feedback I'll share it whit the team!

10/10 Excellent

Laura J

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying there for business. The staff was outstanding. I appreciated the shuttle driver taking me to the office a block away so that I didn't have to risk falling on the ice due to the snow and ice on the streets.
Stayed 2 nights in Jan 2024
Response from Daniel on Jan 25, 2024
Thank you so much for choosing to stay with us! Glad you had a great time. We enjoy Keith as well!

4/10 Poor

JEFF

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Daniel on Jan 22, 2024
Thank you for choosing to stay with us and sorry to hear about the Wifi. We have tested the network and is working full speed.

10/10 Excellent

Mary Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a very comfortable & friendly stay at Hampton Inn.
Stayed 2 nights in Dec 2023
Response from Daniel on Jan 22, 2024
Thank you and hope you had a great stay!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel on Jan 22, 2024
Thank you for choosing to stay with us and glad to hear you had a great stay!

8/10 Good

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel on Jan 25, 2024
Thank you for staying with u! Safe Travels!

10/10 Excellent

Judy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Dec 2023
Response from Daniel on Jan 22, 2024
Thank you for choosing to stay with us! Hope to see you again soon!

10/10 Excellent

Marietta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!!
Very nice- clean room. We stayed during the week, so it was quiet in the hotel. We have stayed here several times, and this isbour favorite place to stay in Omaha!
Stayed 2 nights in Dec 2023
Response from Daniel on Jan 22, 2024
Thank you for choosing to stay with us! Hope to see you again soon!

2/10 Terrible

JON

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello! You booked the wrong room on site. They had no other accommodating rooms so I slept on the floor. Not ideal. Let’s talk about how we can fix this. Thanks!
Stayed 1 night in Dec 2023
Response from Management on Dec 26, 2023
I'm sorry to hear there were issues with your room type. Management will contact you directly

10/10 Excellent

roisel

Liked: Staff & service, property conditions & facilities
really good
Stayed 1 night in Dec 2023
Response from Daniel on Jan 22, 2024
Thank you for choosing to stay with us! Hope to see you again soon!

8/10 Good

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniel on Jan 25, 2024
Thank you for choosing to stay with us!

6/10 Okay

Peggy

Traveled with family
Liked: Cleanliness, staff & service
It was not bad, but not great either. The window to our room looked into a brick wall about 3 feet outside, so the view was entirely blocked. And the blind was broken so we could not get any natural light into our room for the entirety of our 3-night stay. While we were there, the cleaning crew didn't clean any part of the bathroom, including the toilet.
Stayed 3 nights in Dec 2023
Response from Daniel on Jan 25, 2024
I am very sorry to hear about this experience. This is definitely a one time thing and not at all how we conduct our day to day business.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Daniel on Jan 22, 2024
Thank you for choosing to stay with us! Hope to see you again soon!

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Daniel on Jan 25, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean. Excellent amenities. Very friendly and helpful staff. High recommendations.
Stayed 1 night in Dec 2023
Response from Daniel on Jan 22, 2024
Thank you for choosing to stay with us! Hope to see you again soon!

10/10 Excellent

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay there with such friendly service and convenience!
Stayed 1 night in Nov 2023
Response from Justina, Director of Sales on Nov 28, 2023
Thank you for choosing the Hampton Inn & Suites La Vista. We are happy to hear you enjoyed your stay and took the time to give us your feedback!

10/10 Excellent

Laurel

Stayed 1 night in Nov 2023
Response from Justina, Director of Sales on Dec 26, 2023
Thank you for taking the time to provide feedback on your recent stay. We appreciate your business and look forward to your next stay with us!

10/10 Excellent

Manuel

After three years in a row, my wife and I rate this facility as excellent. The front desk staff, housekeepers and food area staff are efficient, kind and polite and thorough.
Stayed 4 nights in Nov 2023
Response from Justina, Director of Sales on Nov 27, 2023
Thank you for your recent feedback. We appreciate your repeat business and look forward to your next visit!

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Justina, Director of Sales on Nov 7, 2023
Thank you for your recent stay with us. We are happy to hear your stay went well and look forward to your next visit!

10/10 Excellent

Merlin Thompson. Travis Thompson Preston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place
Stayed 1 night in Oct 2023
Response from Justina, Director of Sales on Nov 7, 2023
Thank you for choosing the Hampton Inn La Vista during your recent trip to the area. We appreciate your positive feedback and look forward to your next visit!

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Clean & quiet even with 2 young soccer teams there. Breakfast was Wonderful!!
Stayed 2 nights in Oct 2023
Response from Justina, Director of Sales on Nov 7, 2023
Thank you for your recent stay. We appreciate the positive feedback and look forward to your next visit!

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Justina, Director of Sales on Nov 7, 2023
Thank you for taking the time to provide your feedback. Plese feel free to let us know how we can improve your experience for the next time you are in the area.

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The breakfast was terrific. The only issue we had was that we had to ask for towels and to have our room cleaned, but the staff was happy to accommodate. We would stay here again.
Stayed 4 nights in Oct 2023
Response from Justina, Director of Sales on Nov 7, 2023
Thank you for taking the time to provide us with your feedback. Housekeeping measure have recently changed as a brand standard. We appreciate your patience while we all work through the changes.

10/10 Excellent

Erin

Stayed 1 night in Oct 2023
Response from Justina, Director of Sales on Nov 27, 2023
Thank you for your recent stay We appreciate your feedback!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Justina, Director of Sales on Nov 7, 2023
Thank you for your recent stay. We appreciate your feedback!

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Justina, Director of Sales on Oct 16, 2023
Thank you for taking the time to provide your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Kimberlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and I slept beautifully!
Stayed 1 night in Oct 2023
Response from Justina, Director of Sales on Oct 16, 2023
Thank you for taking the time to provide your feedback. We are happy you enjoyed your stay.

10/10 Excellent

GEROLD, Las Cruces

Stayed 1 night in Oct 2023
Response from Justina, Director of Sales on Nov 7, 2023
Thank you for your recent stay. We appreciate you taking the time to leave your positive feedback!

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit My Son
It was a great experience. The hotel is not new, but well kept. Staff was friendly, polite and professional. Accommodations were very good.
Stayed 3 nights in Oct 2023
Response from Justina, Director of Sales on Oct 16, 2023
Thank you for taking the time to provide your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very friendly staff and the room was clean and comfortable, The Breakfast area was clean and had a wide variety of foods. The dining area was clean and the person in charge was so helpful.
Stayed 1 night in Oct 2023
Response from Justina, Director of Sales on Oct 16, 2023
Thank you for taking the time to provide your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Rick

Liked: Staff & service, property conditions & facilities
Great place very friendly staff
Stayed 1 night in Sep 2023
Response from Justina, Director of Sales on Oct 1, 2023
Thank you for taking the time to provide your feedback. We look forward to your next stay with us!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked how easy it was to get to this hotel. The staff was very helpful and friendly. We appreciated the breakfast having many gluten free options for my husband.
Stayed 2 nights in Sep 2023
Response from Justina, Director of Sales on Sep 28, 2023
Thank you for staying with us at the Hampton Inn& Suites La Vista. We are happy to hear you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Justina, Director of Sales on Sep 26, 2023
Thank you for choosing the Hampton Inn La Vista. We are happy you enjoyed your stay and took the time to leave a positive review. We look forward to having you as our guest again in the future!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Sep 2023
Response from Justina, Director of Sales on Sep 25, 2023
Thank you for choosing the Hampton Inn & Suites Omaha Southwest La Vista. We are glad you enjoyed your stay and took the time to leave a review. We look forward to your next visit with us!

10/10 Excellent

Gerilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Justina, Director of Sales on Sep 25, 2023
Thank you for choosing the Hampton Inn & Suites Omaha Southwest La Vista. We are glad you enjoyed your stay and took the time to leave a review. We look forward to your next visit with us!

2/10 Terrible

Steven

Stayed 1 night in Sep 2023
Response from Justina, Director of Sales on Nov 7, 2023
Steven, we are sorry to hear your stay didn't go as expected. Please feel free to provide us with details to help improve the experience of our guests.

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023
Response from Justina, Director of Sales on Nov 7, 2023
Thank you for choosing the Hampton Inn La Vista. We appreciate your positive feedback and look forward to your next visit!

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton inn are usually very nice
Stayed 1 night in Sep 2023
Response from Justina, Director of Sales on Sep 25, 2023
Thank you for choosing the Hampton Inn & Suites Omaha Southwest La Vista. We are glad you enjoyed your stay and took the time to leave a review. We look forward to your next visit with us!

6/10 Okay

Suzannah

Stayed 2 nights in Sep 2023

10/10 Excellent

Katherine, St Paul

Stayed 1 night in Aug 2023
Response from Justina, Director of Sales on Sep 25, 2023
Thank you for choosing the Hampton Inn & Suites Omaha Southwest La Vista. We are glad you enjoyed your stay and took the time to leave a review. We look forward to your next visit with us!

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel bad experience
I was disappointed with a couple of things. I paid online through hotels.com for a room with a king size bed. When I arrived well after check in time I was told a room with a king would be a one hour wait as they were short cleaning staff. I asked then for queen beds at which point the clerk came up with a handicapped room with a king size bed. The room was fine except for a couple of things. The toilet roll dispenser fell of the wall when I touched it. I screwed it back onto the wall. While the room had coffee and tea materials there was not coffee pot. I called the desk and they said they would try and find one. I never received one. Finally the fire alarm went off due to a fault in one of the sensors (I was told). We evacuated and were out in the heat and humidity for about one half an hour while the building was cleared by the fire dept. Even once the fire alarm was shut off and we had returned to our room the fire alarm flasher continued to flash for about another 20-30 minutes. Since we were in a handicap room we had a flasher in our room. Of course there was no going to sleep or even doing much of anything with the flasher going off.
Stayed 1 night in Aug 2023
Response from Daniel on Aug 23, 2023
Thank you for bringing this to our attention and we will have our GM reach out to you. Thank you!

8/10 Good

Amber

Stayed 1 night in Aug 2023
Response from Daniel on Aug 23, 2023
Thank you for choosing us! We hope you had a great time!