Ratings based on 327 Verified Reviews

4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Naptown

Bring your own cleaning supplies and ear plugs!!!

Posted Jul 4, 2017
I was very disappointed with the room. We arrived around midnight and I guess it was the only king left. I nornally wipe toilets and sinks down anyway. However there was urine and crud at the back of the toilet as if it's been neglected for a while. Then when we took our showers we noticed the bottom of the tub was black AND there were two different types of hair on the inside of the tub. I was cleaning the bathroom like it was in my house. I've worked in hotels before and for the price this was just...tragic!!! I normally like Baymont Inns but not after this experience.
Comment from Hotel Management
Jul 9, 2017 by Tammy, Hotel Management
Dear Charlie, We are sorry your experience with the Baymont Inn and Suites in LaGrange was not up to par. Let me assure you the Housekeeping issues have been addressed. We hope to get the opportunity to earn your business again. We are certain your next stay would be comfortable and meet all your expectations. Sincerely, Tammy Guest Services
1 out of 5
by A verified traveler from georgia

Room cleanliness

Posted May 4, 2017
I found a sock on my shower curtain rod. Called management to discuss issue they have yet to call me back.
Comment from Hotel Management
Jun 17, 2017 by Tammy Malloy, Hotel Management
Kimberly - Please accept our apology for the shortcomings in your stay with us. Let me assure you we will address the issues you faced. I hope we get another opportunity to earn your business.
4 out of 5
by Eddie

Red Roof, Burlington.

Posted Apr 24, 2017 on Hotels
Area on decline but safe. Outside of hotel needed attention. Weed control needed. Inside was clean and comfortable. Would stay there again.
Comment from Hotel Management
May 3, 2017
Dear Red Roof, Burlington, Thank you for your recent stay, as well as your review. We do pride ourselves in our landscaping. Perhaps you came at a time we recently had rain and were in between treatments. We hope to earn your business again! Sincerely, Tammy Guest Services
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 6, 2017 on Hotels
3 out of 5
by A verified traveler

On a budget

Posted Apr 5, 2017 on Hotels
The hotel is old with some renovation, but fairly clean. The lobby is small and if you have a family of 4 in the lobby basically they'd take up the entire space. There is only 2 floors and my option was to walk up the stairs so if they had an elevator it wasn't an option give to me. The room was small especially with double queen beds, the room felt old and the ceiling had some water damage. Overall, the lady at the counter was nice, but that was the only interaction I had other the checking out the next morning. Very limited breakfast and not a lot of counter space. It will do, but won't be my first choice, the price wasn't bad, but still not won't be my first choice.
Comment from Hotel Management
Apr 11, 2017 by Baymont Inn Lagrange, Hotel Management
Dear On a Budget, Thank you for your review. We appreciate your comments. We are always looking to improve and update. As for only interacting with the front desk upon check in, that's the way it's supposed to be unless you have an issue that needs addressed. Sincerely, Tammy Guest Services
5 out of 5
Recommended
for Everyone
by A verified traveler from No. FL

Nice hotel pleasant staff. Happy with our 4 night

Posted Mar 23, 2017
Overall very pleased, however the security bar broke the last night at hotel, heated pool and around around the pool very large
Comment from Hotel Management
Mar 24, 2017 by Baymont Inn Lagrange, GA, Hotel Management
Dear Guest:) Thank you for choosing to stay with us and placing us a review. We will see you again!
4 out of 5
by Steve W.

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Mar 24, 2017 by Baymont Inn Lagrange, Hotel Management
Thank you for staying with us and taking time out to give us a rating.
3 out of 5
by A verified traveler from Eatonton, GA

Great pool and hot tub, poor rooms!

Posted Mar 20, 2017
Lamp shades are dirty, refrigerator leaking, cracks in cement walls, shower head spraying everywhere and stained chairs and towels. Great pool and hot tub and the breakfast was good but no meat.
Comment from Hotel Management
Mar 26, 2017 by Baymont Inn Lagrange, GA, Hotel Management
Dear Jennifer:) Please accept our apology for the issues you faced. Let me assure you that we will look into them and resolve it. I hope we get another chance to earn your business.
4 out of 5
by Deanna

Ok for the night

Posted Mar 7, 2017 on Hotels
The hot tub hadn't been working the day I arrived, but they were able to turn it on approx. 1 hour after I arrived. The water was not very warm and it seemed like only half of the jets were working. The room was fine. The carpet could be replaced and the bathroom needed to be cleaned better. Otherwise, not bad for the price.
Comment from Hotel Management
Mar 20, 2017 by Baymont Inn Lagrange, Hotel Management
Dear Deanna Thank you for your review. We apologize for the issue with the hot tub, We are glad it was in order after your arrival. Also, we are always looking to make updates to the hotel. Sincerely, Tammy Guest relations
3 out of 5
by Melissa

All okay except the pool area

Posted Feb 6, 2017 on Hotels
The location was convenient for us, several place to eat and close enough to the places we would be visiting. The staff was extremely friendly and courteous. The rooms weren't spectacular but they were decent. The pool area was dirty and the hot tub was even worse.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Melissa, Please accept our apology for not keeping up with our pool area. Let me assure you that your comments and concerns will be addressed. I hope we get to see you again. Regards, Tammy Baymont Inn Lagrange, GA