Exterior

Reviews of Hampton Inn Lagrange near Callaway Gardens

2.5 out of 5
Hampton Inn Lagrange near Callaway Gardens
100 Willis Cir, LaGrange, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 591 reviews" "
Rating 8 - Good. 176 out of 591 reviews" "
Rating 6 - Okay. 58 out of 591 reviews" "
Rating 4 - Poor. 27 out of 591 reviews" "
Rating 2 - Terrible. 16 out of 591 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Luther

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good property and stay. Little aggravating things like the power shade for the window did not work. The adjustable shower head at it's maximum height required a 6 foot man (me) to have to bend over to be under the spray. Staff was attentive.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 28, 2024
Thank you for staying with us. We hope to see you again on your next trip in the area. We love having you here. Again, thank you.

2/10 Terrible

Wade

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great spot right off the interstate
Stayed 1 night in Mar 2024
Response from AGM on Mar 28, 2024
Thank you for staying with us. We hope to see you again on your next trip in the area. We love having you here. Again, thank you.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
In need of renovation. The rooms were clean but the overall appearance needs some sprucing up.
Stayed 1 night in Mar 2024
Response from AGM on Mar 28, 2024
Thank you for your comments and staying with us. We hope to see you again on your next trip in the area. We love having you here. Again, thank you.

10/10 Excellent

yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from AGM on Mar 28, 2024
Wonderful! Thank you for staying with us. We hope to see you again on your next trip in the area. We love having you here. Again, thank you.

4/10 Poor

Cynthia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was falling apart. The door was not closing. Toilet paper holder falling off. Remote didn’t work for tv. Phone did not work to call maintenance. It was not up to the standards that Hampton Inn usually have. One lady for breakfast, there were alot of people and busy. Poor lady there she was nice, but she could have had help.
Stayed 2 nights in Feb 2024
Response from AGM on Mar 28, 2024
Thank you for your comments and staying with us. Please know that you concerns are our concerns and will be handled. We hope to see you again on your next trip in the area. We love having you here. Again, thank you.

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

jeremy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
All of the employees were super sweet!! Very nice and pleasant. Our time of check was 3pm. We arrived after 3, unloaded our car and went inside to check in only to be told our room wasn’t ready. Was told they were short staffed and I get that but a heads up would have been wonderful before we unpacked the car. When we did check in, we unpacked our stuff in our room and I laid across the bed only find myself covered in DOG HAIR! Went downstairs and requested a new room. Again the front desk was super sweet and accommodating but overall I was disgusted and had to pack up once again to go into a new room. I didn’t sleep well even in the new room just knowing the covers on the bed were not clean. Breakfast the next day was nice and again the workers were very sweet to us! This place was located really close to Great Wolf Lodge but next time I think we will be better off staying at the lodge.
Stayed 1 night in Dec 2023
Response from AGM on Mar 28, 2024
Wonderful. Thank you for staying with us! See you on your next trip! We love having you here!

4/10 Poor

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Hayley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Area
Stayed 3 nights in Dec 2023

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Omg!IWe did not get a good nights rest .We were in 221& you heard the elevator all night long -sounded like a cross between pipes trying to heat up and shower running off and on.Not a great night and sleep very much so lost .Always have a good stay @Hampton but this was not the case this time.Mrs.Janet in the breakfast area I believe was her name made up for the bad night.Her pleasant and sweet demeanor was so nice .She is a awesome employee and can tell she loves her job and the customers
Stayed 1 night in Dec 2023
Response from AGM on Dec 18, 2023
Thank you for taking the time to share with us about your recent stay. We want to apologize for any inconvenience this may have caused you. We appreciate your feedback and your kind words of encouragement about Mrs. Janet. She has been an asset to the company, and we look forward to seeing you again on your next trip to the area. We love having you here!

10/10 Excellent

Jong Nam

Stayed 1 night in Dec 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We look forward to seeing you on your next trip in the area. We love having you here!

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We look forward to seeing you on your next trip in the area. We love having you here!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy travel to Callaway Gardens for the Festival of lights
Stayed 1 night in Nov 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We look forward to seeing you on your next trip in the area. We are excited that you enjoyed Callaway Fantasy in Lights. It's one of the exciting attractions in the near area. We love having you here! Happy Holidays.

10/10 Excellent

Lori

Stayed 1 night in Nov 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We look forward to seeing you on your next trip in the area. We love having you here!

10/10 Excellent

Kathryn, Panama City Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to stop on the way home after a long Thanksgiving weekend and getting through Atlanta traffic.
Stayed 1 night in Nov 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We are so excited that you enjoyed your Thanksgiving here at the Hampton. We look forward to seeing you on your next trip in the area. We love having you here!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. The staff were wonderful. Excellent location and the rooms were very clean. I would recommend this hotel to anyone traveling. 5 stars for sure!!!
Stayed 2 nights in Nov 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We are happy to know that you truly enjoyed yourself in the area. We look forward to seeing you on your next trip in the area. We love having you here!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighborhood
Stayed 1 night in Nov 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We are very pleased that you had a very quiet stay with us. We look forward to seeing you on your next trip in the area. We love having you here!

8/10 Good

Semeria

Traveled with group
Liked: Cleanliness
Not enough house keepers, we asked for clean towels in the morning for the room, by night we still had not received them.
Stayed 2 nights in Nov 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. Please accept our apology for the issue that occurred during your stay. Please know that this is not how we operate. We look forward to seeing you on your next trip in the area. We love having you here!

6/10 Okay

Deborah

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We look forward to seeing you on your next trip in the area. We love having you here!

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We look forward to seeing you on your next trip in the area. We love having you here!

10/10 Excellent

Anissa

Liked: Amenities
I always enjoy a stay at Hampton!! Everyone is friendly and the waffles are a travel treat.
Stayed 1 night in Oct 2023
Response from AGM on Dec 18, 2023
Thank you for staying with. We are so excited that you enjoyed the waffles and had a safe enjoyable trip. We look forward to seeing you on your next trip in the area. We love having you here! Happy Holidays!

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AGM on Oct 23, 2023
Thank you!

10/10 Excellent

Jolene

Stayed 1 night in Sep 2023
Response from AGM on Oct 23, 2023
AWESOME!

6/10 Okay

Reed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival which was late at night we were told we didn’t have reservation. We were told our name was not in the computer…We had to prove we did by showing the confirmation. If they would have just checked a little closer they would have realized they had our names backwards… instead of just saying nope we don’t show anything sorry. A little more help in that situation would have been nice esp after traveling almost 5 hours to get there to find out that we weren’t going to be able to stay unless we showed proof… glad my phone wasn’t dead!
Stayed 1 night in Sep 2023
Response from AGM on Oct 23, 2023
Thank you for your comments and concerns during your check in process. We will address the concerns with our agents to ensure that this doesn't happen again.Thank you kindly!

2/10 Terrible

Wanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room door was out of order , not told till we could not get back in to room. Moved to another room shower had mold in it . Not what I expected from Hilton and Hampton Had to wait for a attendant when arrived , 3 people waiting.
Stayed 1 night in Sep 2023
Response from AGM on Sep 28, 2023
Thank you for your comments about your stay with us. Please know that your concerns are our concerns, and we want to apologize for the issues that you had during your stay. Plese feel free to call me to discuss how we can make these issues better on your next stay in the area.Thank you again.

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from AGM on Oct 23, 2023
GREAT!

8/10 Good

TERRY

Liked: Cleanliness, staff & service
.
Stayed 1 night in Sep 2023
Response from AGM on Sep 28, 2023
Thank you for staying with us and we hope to see you again on your next trip in this area.

8/10 Good

denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast area set up poorly causing waiting lines to get through. Rest of hotel really nice
Stayed 2 nights in Sep 2023
Response from AGM on Sep 6, 2023
Thank you for staying with us and thank you for your comments about your stay. We hope to se you again when you are in the area.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique.
Stayed 1 night in Aug 2023
Response from AGM on Aug 23, 2023
Thank you for staying with us during your trip to LaGrange. We hope that we will see you again when you are in the area.We are happy to know that you enjoyed your stay with us.Thank you again.

6/10 Okay

Yunshin

Stayed 1 night in Aug 2023
Response from AGM on Aug 23, 2023
Thank you for staying with us. We hope that you will come back to see us when you are in the area.Again, thank you and have a great day.

10/10 Excellent

William, FRIENDSWOOD

Stayed 1 night in Aug 2023
Response from AGM on Sep 6, 2023
Thank you for staying with us. We hope you enjoyed your stay and look forward to seeing you again when you are in the area.

6/10 Okay

Avril

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We were there for a family member's funeral. We stayed 2 nights. the room was spacious and the beds were comfortable. The upholstery in the chair was dirty and the room smelled like animals. I understand that you have an animal friendly policy but those of us who do not have pets do not like to smell animals. The rooms where animal stay should be fumigated and the carpet should be cleaned more frequently.. I bought a plug in and the room still had an odder. The breakfast was good and the employees were courteous and professional.
Stayed 2 nights in Aug 2023
Response from AGM on Aug 11, 2023
Thank you for taking the time to let us know how your stay was with us. We want to thank you for your feedback during your stay. We appreciate the comment and will look into how to improve the errors that has been address by our guests. Again, thank you and we look forward to seeing you again when you are in the area.

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Stayed 2 nights in Jul 2023
Response from AGM on Aug 11, 2023
Awesome! We appreciate you for staying with us. Please come again when you are in the area.

10/10 Excellent

Harvey, Spruce Pine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from AGM on Aug 11, 2023
Thank you for staying with us. Please come again when you are in the area. We appreciate you staying with us.

6/10 Okay

Bennie

Stayed 1 night in Jul 2023
Response from AGM on Aug 11, 2023
Thank you for your score. Please know that we appreciate you staying with us. Pease feel free to call me if you have any concerns. Again, thank you!

6/10 Okay

Peggy

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Pool closed. Room smelled musty
Stayed 1 night in Jul 2023
Response from AGM on Aug 11, 2023
Thank you for your feedback during your stay. Please know that your concerns are our concerns. The pool was closed for maintenance cleaning. The safety of all guests are our concerns, and we want to make sure we take care of you. We apologize if we failed you in anyway. Please come again.

4/10 Poor

Shannon

Traveled with family
Disliked: Property conditions & facilities
Checked in at 5pm. Claimed the room we reserved wasn't clean. Offered room I didn't want. Said I would wait, told me he didn't know how long it would take. Obviously didn't have the room style I booked. Door to room had to literally be shouldered open. Water pipes began rattling like crazy at 7am. No juice at 9am, plain bagels, plain English muffin, plain toast. Cleaning came through and sprayed something so sickly sweet people ran for it. Terrible experience. Never again.
Stayed 1 night in Jul 2023
Response from AGM on Aug 11, 2023
Thank you for your comments and know that your concerns are valid, and we will handle all issues. Again, thank you for staying with us.

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were a bit limited when compared to other Hampton Inn properties (i.e. no scrambled eggs or sausage/bacon).
Stayed 1 night in Jul 2023
Response from AGM on Aug 11, 2023
Thank you for your feedback. We appreciate your comments and concerns. Breakfast is very important to have each morning and we are sorry if there wasn't any items on the breakfast options we have scrambled eggs every morning unless we serve bagel toppers which already has the eggs on the bagel. Please come again when you are in the area.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jul 2023
Response from AGM on Aug 11, 2023
Thank you for staying with us. Come again!

2/10 Terrible

Ron

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I reserved a room with 2 queen beds - and have the receipt to verify. However, they changed my room to be a single king sized bed. There are no other rooms available. And I am unable do anything about it?! I have to have a place to stay and am unable to go elsewhere…they know that’s likely the case and decide to take advantage of that. That is very much a very bad thing to do to someone. Most definitely I will remember this and will let others know as well.
Stayed 1 night in Jul 2023
Response from AGM on Aug 11, 2023
Thank you for staying with us and thank you for your comments. Please know that your concerns re our concerns and we hope to see you again when you are in the area!

8/10 Good

james

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, no drama from guests about my dog !
Stayed 2 nights in Jul 2023
Response from AGM on Aug 11, 2023
Thank you for staying with us. Please come again when you are in the area.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jun 2023
Response from AGM on Aug 11, 2023
AWESOME!

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from AGM on Aug 11, 2023
Thank you for staying with us!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from AGM on Aug 11, 2023
Thank you for staying with us. Please come again when you are in the area!

8/10 Good

Jenni

Stayed 1 night in Jun 2023
Response from AGM on Aug 11, 2023
thank you for staying with us. Please come again when you'll in the area!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient to downtown
The hotel was easy to find. The staff was very friendly and helpful.
Stayed 1 night in Jun 2023
Response from AGM on Aug 11, 2023
Great stay! Please come see us again when you are in the area!

8/10 Good

Meron

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from AGM on Aug 11, 2023
Thank you!

8/10 Good

Tharisicia

Traveled with partner
Liked: Staff & service
Didn't expect much because of the town. It's right off the highway which is good. The elevator was a bit scary and the numbers were written on! The bed and room were clean. The shower could've have been cleaned a bit better as there was mold in the corners. We were only there for a night and the choices were limited.
Stayed 1 night in Jun 2023
Response from AGM on Jun 21, 2023
Thank you for staying with us at the Hampton By Hilton LaGrange. Thank you for taking the time to comment about your stay. Hope to see you again when you are in the area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly- especially Miss Jackie in housekeeping. We had our small dog with us and she really was encouraging and helpful!
Stayed 2 nights in May 2023
Response from AGM on Jun 21, 2023
Thank you for staying with us at the Hampton By Hilton LaGrange. Thank you for taking the time to comment about your stay. We will let Ms. Jackie know and we truly thank you. Hope to see you again when you are in the area!