Room amenity

Reviews of Red Roof Inn LaGrange

2 out of 5
Red Roof Inn LaGrange
2606 Whitesville Rd, Building A, LaGrange, GA

Reviews

6.2
Rating 10 - Excellent. 43 out of 208 reviews" "
Rating 8 - Good. 48 out of 208 reviews" "
Rating 6 - Okay. 35 out of 208 reviews" "
Rating 4 - Poor. 31 out of 208 reviews" "
Rating 2 - Terrible. 51 out of 208 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Tamara

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on Apr 11, 2024
Hello Tamara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAGRANGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 3, 2024
Dear Tina,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn LaGrange and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very good and quite enjoyable stay
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on Feb 8, 2024
Dear Sandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn LaGrange. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on Dec 31, 2023
Dear Katie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn LaGrange and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Good

Virginia

Traveled with partner
Liked: Cleanliness, staff & service
Room was nice could use more dining options
Stayed 1 night in Dec 2023

8/10 Good

Ebonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on Dec 31, 2023
Dear Ebonie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn LaGrange and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t sleep to go because my neighbors party all night .
Stayed 1 night in Oct 2023
Response from OnielRediresponse Specialist on Nov 4, 2023
Hi Lillian,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn LaGrange. Please accept our most sincere apologies for the concern you described regarding being disturbed during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenient choice with pet
Stayed 1 night in Nov 2023
Response from OnielRediresponse Specialist on Nov 3, 2023
Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn LaGrange. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our hotel to be convenient. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

2/10 Terrible

Madison

Disliked: Cleanliness, property conditions & facilities
It was filthy and had roaches.
Stayed 3 nights in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 30, 2023
Hi Madison,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn LaGrange. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that we at RedRoof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encountered with management. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 Good

Haley

Stayed 1 night in Oct 2023
Response from OnielRediresponse Specialist on Nov 3, 2023
Hi Haley,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn LaGrange. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice and friendly. Room is clean and no one bothers us. I have a service dog and he stays for free. I had a horrible experience at Stay Lodge with me not being able to have my dog. I would definitely refer friends to stay here.
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 3, 2023
Dear Denise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAGRANGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Gary

Traveled with group
Liked: Staff & service, amenities
Pros: We liked the Wood floor as it felt cleaner than carpet. We liked the convenience of the refrigerator and microwave, the room was overall very nice and comfortable and clean. Location to all your immediate needs was great. The cons: Our coffee pot was broken and wouldnt work. The shower smelled sour like the curtain needs a good laundering. Internet is very slow and a negative if you're trying to work.
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 23, 2023
Dear Gary,Thank you for your review following your stay at Red Roof Inn LaGrange. I am happy that the convenience of our amenities, our comfortability and the other highlights mentioned pleased you. However, you stated that the coffee pot was broken, the smell of the bathroom and the other issues listed hindered your stay, which was saddening to read. I have shared your comments with management.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialis

4/10 Poor

Chester

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were polite and welcoming. A large amount of transient traffic and people hanging out in the parking lot at all hours. Very noisy in the evening and no consideration for others. Furniture in the parking lot welcomes the noise and partying outside. Repairs and upgrades were attempted but poor workmanship. I would not stay at this hotel again.
Stayed 2 nights in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 12, 2023
Dear Chester,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at our Red Roof. We're happy to see that you found our staff to be polite/welcoming, however you've indicated that you found the furniture upgrades to be poor, there was a lot of traffic and that the property was noisy. This is truly regrettable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope you'll return, so that we can improve your impression of our hotel.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Matthew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
rooms were clean had mini fridge property was under construction stay was quiet and pleasent
Stayed 1 night in Sep 2023
Response from Kamaria RediResponse Specialist on Sep 11, 2023
Dear Matthew,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAGRANGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Gabrielle RediResponse Specialist on Sep 1, 2023
Thank you for taking a moment to leave a review, Jeremy. Myself and the staff at the Red Roof Inn LaGrange appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Michael R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggest surprise in a long time
Outside left allot to desire but the inside was top notch and was like a 3-4 star hotel. Newly renovated and super clean.
Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on Jul 21, 2023
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn LaGrange. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding how top notch the inside of our property is and it's cleanliness. However, you mentioned that the outside left allot to desire. Our team is committed to satisfying our guests, so we are very thankful for your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Thomas

Stayed 2 nights in Jul 2023
Response from Sharma RediResponse Specialist on Jul 19, 2023
Hello Thomas,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LAGRANGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on Jun 30, 2023
Hi Latoya,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn LaGrange. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value!
I don't why this hotel is rated so low. Clean, quiet room. There was some of the parking lot under construction but no machine noise in the morning or at night.
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on Jun 27, 2023
Hello Matthew,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn LaGrange. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our clean/quiet hotel. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Aasyia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay unsafe and dirty!
Stayed 2 nights in Jun 2023
Response from Oniel Rediresponse Specialist on Jun 26, 2023
Hello Aasyia,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn LaGrange. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 Terrible

Glenda

Stayed 2 nights in May 2023
Response from Sharma RediResponse Specialist on Jun 12, 2023
Hello Glenda,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LAGRANGE and I is disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Charles

Traveled with family
Disliked: Staff & service
We reserved a room on 5/12/2023 and learned shortly later within only a few minutes that we needed to cancel the reservation and when I did the young lady told me I would not be charged. The following day I learned my bank account had been charged. When I called the immediately refunded the room charge but withheld $9.99 for so called Insurance. What is the insurance that I didn't agree nor want to buy. This is called "Force Plancing Insurance" which is unlawful.
Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on May 15, 2023
Dear Charles,We are sorry to hear your recent experience at the Red Roof Inn LaGrange did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on May 7, 2023
Dear Glenn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn LaGrange and I are happy to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

8/10 Good

Randall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Adraine RediResponse Specialist on Apr 23, 2023
Hello Randall, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn LaGrange appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

6/10 Okay

John

Business traveler
Stayed 1 night in Apr 2023
Response from Samantha RediResponse Specialist on Apr 10, 2023
Thank you for your review, John. Myself and the staff at the Red Roof Inn LaGrange strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. In order to understand what prompted your 6/10 score, please consider adding comments to your review in the future to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Samantha RediResponse Specialist

10/10 Excellent

Leslie, Inverness

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Delilah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The stay was good for the price.Great location close to everything.Only problem I had was the water did not get hot at all.Staff was friendly and attentive.
Stayed 2 nights in Mar 2023
Response from Adraine RediResponse Specialist on Mar 21, 2023
Dear Delilah,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn LaGrange. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our good price, great location, friendly and attentive staff. I am sorry to hear that the water didn't get hot at all during your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Adraine RediResponse Specialist

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Very friendly young man that worked front desk. He was very upbeat and thorough in explaining everything. We will be back.
Stayed 2 nights in Mar 2023
Response from Samantha RediResponse Specialist on Mar 16, 2023
Dear Lisa,Thank you for taking the time to write a review of your stay at the Red Roof Inn LaGrange. I am happy you were pleased with our friendly front desk personnel and the cleanliness of our facility. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRediResponse Specialist

8/10 Good

Keshana

Stayed 2 nights in Feb 2023
Response from Adraine RediResponse Specialist on Mar 21, 2023
Hello Keshana, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn LaGrange appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

10/10 Excellent

June

Liked: Staff & service
Conveniently located to the main highways, quiet and safe. Gas and food options were also convenient.
Stayed 1 night in Feb 2023
Response from Tianna RediResponse Specialist on Feb 8, 2023
Hello June, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn LaGrange. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It's great to see you enjoyed your stay, resulting in a 5/5 score. It is so rewarding to read that you enjoyed the spotlessness and convenience of location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna RediResponse Specialist

6/10 Okay

Josh

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not much to say about the hotel other than it was clean and fairly cheap. The rooms don't really look like the pictures, though. The building is extremely hold and the hotel staff are not helpful. We asked for extra pillows and were told, "if I see one of our maids I'll tell them." Needless to say, we never heard another word. The WiFi is atrocious, too.
Response from Devorine RediResponse Specialist on Jan 27, 2023
Thank you so much for sharing your experience with us at Red Roof Inn LaGrange, Josh. Your comments in regards to our facility being clean and affordable are much appreciated; yet, I was disheartened to read you were a little disappointed as you indicated that the staff weren't as helpful as they should be and our Wi-Fi. Please accept our sincerest apologies. In an effort to address your concerns we will take the appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Devorine Williams RediResponse Specialist on Jan 17, 2023
Hello Jessica,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn LaGrange appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Williams RediResponse Specialist

10/10 Excellent

James

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Xao RediResponse Specialist on Dec 29, 2022
Thank you for taking the time to leave a review on the RED ROOF INN LAGRANGE, James. We were elated to hear that your stay resulted in a perfect score. Please consider adding comments to your review so that we can know what we are doing well and where we can improve. Your feedback is critical as we strive to ensure that all our guests have a clean, comfortable and a cost effective stay.Myself and the staff are grateful for the feedback you provided. We loved hosting you and would be more than happy to have you stay under our roof once more, should your travels plans require it.Best regards,XaoRediResponse Specialist

10/10 Excellent

Pamela D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Room was priced reasonable and clean
Stayed 1 night in Dec 2022
Response from Adraine RediResponse Specialist on Dec 15, 2022
Dear Pamela, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding the reasonable price rate and cleanliness of the rooms. Positive feedback like yours is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Adraine RediResponse Specialist

8/10 Good

Shataya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Samantha RediResponse Specialist on Nov 14, 2022
Thanks for sharing this positive rating, Shataya. Myself and the staff at the RED ROOF INN LAGRANGE value you as our guest and welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,

8/10 Good

Arott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's Great!
Stayed 2 nights in Nov 2022
Response from Samantha Rediresponse Specialist on Nov 12, 2022
Thank you for taking the time to write a review of your stay, Arott. I'm so glad we earned your 4/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,

10/10 Excellent

David, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the parking lot had plenty of space, I liked the attentive gentleman working the front desk and I liked that the room was very clean
Stayed 1 night in Oct 2022

8/10 Good

Paula

Stayed 1 night in Oct 2022

8/10 Good

Kwang

Stayed 1 night in Oct 2022

10/10 Excellent

Jameka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and
Stayed 2 nights in Aug 2022

6/10 Okay

Benita

Stayed 3 nights in May 2022

4/10 Poor

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our friends' room smelled strongly of smoke. Thankfully the hotel staff was kind enough to switch their room. Our room smelled of weed; the same was true of our other friends' room.
Stayed 1 night in May 2022

8/10 Good

Briana

Stayed 1 night in Apr 2022

6/10 Okay

Chestenia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
My key didn’t work after leaving for dinner. Attended forgot to bring the key back. Not a good check out procedure in person or on line. 3rd day n I still have not received my check out receipt
Stayed 1 night in Apr 2022

10/10 Excellent

Natashai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
I love it
Stayed 1 night in Mar 2022

8/10 Good

Camden

Liked: Cleanliness, property conditions & facilities
General manager was polite And reasonable
Stayed 1 night in Mar 2022

10/10 Excellent

Robert L

Business traveler
Liked: Staff & service
Good price, location was close enough to interstate but quite. Very polite staff checking in and out.
Stayed 1 night in Mar 2022

10/10 Excellent

Devan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Katherine

Stayed 1 night in Mar 2022