I recently stayed at your establishment for 12 days, occupying three rooms, and unfortunately, my experience was less than satisfactory. While I acknowledge the change in ownership in August, I find it challenging to accept this as a valid excuse for ongoing issues months later.
My primary concern revolves around the security and privacy of the rooms. Despite having the "Do Not Disturb" sign on my door, my room was entered, and personal items, including my yellow washcloth, electric toothbrush, shampoo, and soap, were inexplicably removed by housekeeping. This breach of privacy is deeply unsettling, and despite my daily attempts to address the matter with the manager, I received no response. It was only after reaching out to the Director of Sales that I obtained assistance, although he claimed ignorance of the issue, contradicting information I received from the front desk staff.
Additionally, in one of the other rooms, I discovered the door left ajar and unlocked, creating an unsettling sense of vulnerability for two out of three guests. While fortunately, no belongings were stolen, the mere thought of potential violations leaves a lasting negative impression.
I appreciate the gesture of comping one night in acknowledgment of the issues, but it does little to remedy the underlying problems. The front desk staff, while commendable for their kindness, seem to lack the authority to address and resolve issues effectively. The evening personnel, in particular, lacked cs skills