Ratings based on 1,093 Verified Reviews

3.3 out of 5
69% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from c

The hotel does not exist you nitwits, and we told

Posted Jul 28, 2015
You totally cocked up our trip and put us in another hotel's storage room. Jerks!
2 out of 5
by Mohamed

This traveler left a rating score only Posted Jun 20, 2015 on Hotels
1 out of 5
by A verified traveler

Hotel doesn't Work

Posted Jun 15, 2015 on Hotels
I arrived to the hotel to check-in and the Hotel was closed. Not operating. I was not notified of this. Worst Service & communication.
1 out of 5
by Danielle from Santa Barbara

Terrible experience at the landing

Posted Jun 5, 2015 on Hotels
The shuttle to pick us up was an hour in a half late and whenever we would call to see where they were the guy we spoke with was unbelievably rude. Once we finally got picked up it took another 45 minutes to get back to the hotel because we had to pick up 3 more guests which we were not aware of having to do. I could not believe how bad the customer service was with the shuttle service. Once we got to the hotel there was one person working at the desk and it took another 30 minutes to get checked in and the guy at the desk was not very nice as well. The rooms were disgusting and I did not enjoy my stay. We would never plan to stay there again.
2 out of 5
by Juan from Norfolk, VA

Don't do it!

Posted Jun 3, 2015 on Hotels
Hotel is overprice, room was really hot and wall A/C unit took forever to cool it down. There was not towels in the bathroom and I had to go down to check in desk get them. The elevator's door closest extremely quicker than other elevators I have seen. If possible, I would like a refund.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 3, 2015 on Hotels
3 out of 5
by A verified traveler from New York

They only have 1 Toaster Oven

Posted May 31, 2015
The hotel offers free shuttle service from La Guardia to the hotel. This is the only plus. Continental breakfast was headache as they only have one toaster oven and you have to wait in one long line to use it. The beds in the room are placed in such a way that when you open the door ut doesn't open all the way. The bed blocks it.
3 out of 5
by A verified traveler

Told us it was going to be renovated - it needs it

Posted May 30, 2015 on Hotels
Couldn't find my reservation and had to wait for them to verify it. Floor carpets appeared dirty. Cook was too preoccupied with visiting with another man to take care of our order and then forgot that we had paid him already.
1 out of 5
by A verified traveler

Next time I'll have my own plan B.

Posted May 27, 2015 on Hotels
Well, since we pretty much had no choice due to flight cancellations..I give them a "high 5" and a thank you for the prompt shuttle from and to the airport. The price per night was rediculousley overpriced due to neighborhood and the all over old as dirt decor (carpet, wall paper, elevator, rooms in general. Sorry to say but it appeared to be a pay by the hour hotel. Wish I could post pics of the hallway and room. I swear I saw two twins at the end of the hall and a small boy riding a tricycle saying redrum redrum. Our room had a big hole in the closet door that appeared to be made with an ax- no kidding..I expected at any moment someone would bust open the door and say "here's Johnny"! I will give 5 stars to the guy that fixed us something to eat though in their so called restaurant; we were tired, stressed and hungry from our cancelled flights; it was a pretty good meal. The man and woman at tge service desk were also very nice...don't want to take this review out on them, it's notvtgeir fault tge place shoukd get negative stars.
4 out of 5
for Business Travelers
by A verified traveler

Quick access to the airport.

Posted May 26, 2015
Pros: Rooms were clean.
Cons: Have non smoking floors. Though the room was non smoking, the hallway had a smokie oder. Also, would suggest free parking.
Location: Need to use a form of transportation to get around. Free shuttle to the airport.
Had an issue with my prepaid reservation but their front desk, evening shift, was able to accommodate immediately.