Ratings based on 40 Verified Reviews

3.6 out of 5
85% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Best Place to Stay in Labuan Bajo

Posted Apr 16, 2017
The grounds of the hotel is unbelievably beautiful. The hotel staff were great and the food delicious! Only reason why I did not give 5 stars was the room A/C did not work well. We explained to front desk and they sent a couple of repairmen who worked on it and seemed to work better but by the next night it was back to not working. We only stayed the two nights so they did not receive another chance to fix it. There were items on the menu not available and the cocktails were expensive and not good at all. Other then those small complaints we had a great stay. Hotel shuttles took care of our transport and front desk put us in contact with travel agent that set us up with private speed boat on a great tour to Komodo, pink beach and to swim with mantorays.
2 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Poor service, poor food, overpriced food and drinks, pool closes to early, room cleanliness average
2 out of 5
by A verified traveler

OK hotel for the price

Posted Oct 28, 2016 on Hotels
the bathroom did not have a door. we were charged way, way too much for a roll away bed. the breakfast is not that good and there was a major problem with flies in and around the food, making it a bit unsanitary. the taxi / shuttle service was overpriced and also very slow. we waited a long time for our shuttles into town. the fitness center is unusable, the equipment was completely not usable and the air conditioning did not work either. also, the spa services were very poor. the pool is very well maintained and beautiful, that was the nicest part of the hotel.
3 out of 5
by A verified traveler

Posted Sep 2, 2016 on Hotels
Hotel is showing its age. However, it was the best of 3 I stayed in at the same resort. Wifi only works in he lobby; the shuttle into town only operates twice a day (unlike most other hotels in area which have a continuous service) and the restaurant menu is limited. On the positive side; the staff are very friendly and efficient; the pool area is great and the beach is very quiet.
4 out of 5
by A verified traveler

Posted Aug 8, 2016 on Hotels
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
May We extend our grateful to your kind words about The Jayakarta Suites Komodo Flores, we very much appreciate for sharing your comments related with your stay with us. It is always a pleasure to receive your feedback to improve our services. We would be delighted to welcome you back at our resort in nearest future at The Jayakarta Suites Komodo Flores.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2016
Was I for the price would consider this to be more of a 2 to 3 star
Comment from Hotel Management
May 27, 2016 by Bayu Suryanto, E-Commerce Manager, Hotel Management
Dear Our Value Guest, Warmest greetings from The Jayakarat Suites Komodo Flores, We would like to thank you for choosing to stay at The Jayakarta Suites Komodo Flores during your recent visit to Labuanbajo Flores, and also for taking the time to tell us about your experience. I am sorry that some of your experience did not meet your expectations, please allow me to express my sincerest apologies. At The Jayakarta Suites Komodo Flores, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future. Looking forward for your next visit. Warm Regards Bayu Suryanto e-Commerce Manager
1 out of 5
by Mikinori Miguel from Tokyo

Bad service

Posted Dec 23, 2015 on Hotels
The worst service in whole my life
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, close to the beach, poor staff

Posted Aug 31, 2015
Unhelpful staff with an expensive (£5) car to get to Labuan Bajo harbour. Hotel shuttle was at inconvenient times. That said, right on the beach, nice pool and good rooms
Comment from Hotel Management
Oct 20, 2015 by Bayu S, Hotel Management
Dear Our Value Guest Ed, We do apologize that your experience with our Staff did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, very friendly staff, but out of town

Posted Aug 18, 2015
Very nice hotel with friendly staff who goes out of their way to assist to the ability possible, from the reception down to the shuttle driver. A little further out from town, but the hotel organizes 2 free shuttle runs (to-and-fro) per day. If you have to organize a pick-up or drop-off, arrange it ahead of time as the drivers can be out and about running pick-ups and not able to be there at the required time. There were some construction going on during the stay, so there is no sleeping in whatsoever. Also, the floors are tiled and scraping of furniture from other rooms / floors are quite loud. All in all, a good stay!
Comment from Hotel Management
Oct 20, 2015 by Bayu S, Hotel Management
Dear Our Value Guest WY, We are very delighted to learn that your stay with us has been lovely, while we can’t describe well besides thankful of your recognition to the excellent caring service, therefore we do apologize for inconvenience related a few of our construction building maintenance
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Big economical suite rooms

Posted Jul 24, 2015 on Wotif
Pros: Big rooms in the suites at very economical pricing
Cons: More water pressure for showers
Location: Great location where you are close to town but can experience the country side.
Have just had my 4th stay at Jayakarta suites in Labuan Bajo and it was great. 8mins from town. Hired a local bike so I can see the town as well as the country side. Had 4 great days of diving with Blue Marlin Diving. I'll be back again soon. Staff are excellent and very accommodating.
Comment from Hotel Management
Oct 20, 2015 by Bayu Suryanto, Hotel Management
Dear Our Value Guest Nev, Thank you for taking the time to give us your feedback following your recent stay with us. It is always pleasing to learn that our guests enjoyed the room and had a good rest. Your kind appreciation about the service from our staffs is highly appreciated.