Indoor pool
Check availability

Reviews of Hôtel Universel

3.5 out of 5
Hôtel Universel
1000, Boulevard des Cascades, Alma, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 470 out of 833 reviews" "
Rating 8 - Good. 275 out of 833 reviews" "
Rating 6 - Okay. 63 out of 833 reviews" "
Rating 4 - Poor. 21 out of 833 reviews" "
Rating 2 - Terrible. 4 out of 833 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and downtown.
Stayed 1 night in Apr 2024

10/10 Excellent

Zeina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Directrice des ventes on Apr 22, 2024
Bonjour Zeina. WOW merci d'avoir attribué la note de 5/5 à l'Hôtel Universel Alma. Espérant vous accueillir lors de votre prochain passage au Lac-Saint-Jean.

10/10 Excellent

Eleana

Liked: Cleanliness, amenities, property conditions & facilities
Merci
Stayed 1 night in Apr 2024
Response from Directrice des ventes on Apr 15, 2024
Bonjour Mme Eleana. WOW merci d'avoir attribué la note de 5/5 pour l'Hôtel Universel Alma. Nous sommes heureux de constater que vous avez passé un agréable séjour dans notre établissement.

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
The overall experience was outstanding. The restaurant was fantastic for both breakfast and dinner. Reasonably priced. Room was clean and had everything we needed.
Stayed 1 night in Feb 2024
Response from Director of sales on Mar 8, 2024
Hello Douglas. WOW thank you very much for your comments. These are very important for our teams. Best regards.

4/10 Poor

Carlo

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I live in Canada and I am used to the cold winter conditions. The hotel was cold everywhere I went including the lobby and restaurant. The shower was just luke warm. The room was clean and service was ok.
Stayed 2 nights in Jan 2024
Response from Directrice des ventes on Jan 26, 2024
Thank you for your feedback. These are very important to us. Best regards,

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable. Nice warm pool. Had a very relaxing stay.
Stayed 1 night in Sep 2023
Response from Directrice des ventes on Sep 28, 2023
Hello Brad, thank you for your comments. It's very appreciated. Best regards,

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with lots of amenities. Nice pool area, really warm water in the pool.
Stayed 1 night in Sep 2023
Response from Directrice des ventes on Sep 25, 2023
Hello Brad. WOW thank you for your comments. It's very appreciated. Best regards.

10/10 Excellent

Eric

Stayed 1 night in Sep 2023
Response from Directrice des ventes on Sep 18, 2023
Bonjour Monsieur Éric, merci d'avoir pris quelques minutes de votre précieux temps pour nous faire part de votre appréciation. Espérant vous accueillir prochainement.

8/10 Good

Julien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Directrice des ventes on Sep 7, 2023
Bonjour Monsieur Julien, Merci pour votre note. Espérant vous accueillir prochainement.

8/10 Good

Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and everything is top notch. My only issue was the limited amount of English speaking staff !! We had issues in the restaurant both the evening we arrived as well as breakfast. There were no menu’s in English and no one there who could explain the French menu to us. We both ended up with meals that weren’t what we thought we were having at dinner and breakfast. I guess that is our problem for traveling to Quebec to vacation. It’s rarely an issue anywhere else in Quebec and we stayed at another Hotel Universal just south of the St Lawrence and English was commonly spoken.
Stayed 1 night in Sep 2023
Response from Director of sales on Sep 7, 2023
Hello Mr Bruce. We are very sorry for the inconvenience encourontered at the restaurant. Rest assured that a follow-up has been done with the employee as menus in English are available at the restaurant at all times. Best regards.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Directrice des ventes on Sep 5, 2023
Bonjour Monsieur Daniel, merci d'avoir pris quelques minutes de votre temps pour nous faire part de votre appréciation. Cordialement.

8/10 Good

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alma
Bien placé.
Stayed 2 nights in Aug 2023
Response from Directrice des ventes on Sep 5, 2023
Bonjour Monsieur Benoit. Merci pour vos commentaires. Espérant avoir le privilège de vous accueillir lors de votre prochain passage au Lac-St-Jean.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Directrice des ventes on Aug 29, 2023
Bonjour cher client. Merci pour votre appréciation pour l'Hôtel Universel Alma. Espérant vous accueillir prochainement.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Directrice des ventes on Aug 28, 2023
Bonjour cher client, merci pour votre appréciation.

8/10 Good

Desmond

Stayed 1 night in Aug 2023
Response from Directrice des ventes on Aug 24, 2023
Bonjour Monsieur Desmond, merci d'avoir pris quelques minutes de votre précieux pour nous avoir acheminé votre note de satisfaction. C'est très apprécié. Cordialement.

8/10 Good

Florian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property
Stayed 1 night in Aug 2023
Response from Directrice des ventes on Aug 21, 2023
Bonjour Monsieur Florian. Merci d'avoir pris quelques minutes de votre précieux temps pour nous avoir attribué la note de 4/5 pour l'Hôtel Universel Alma. Cordialement

10/10 Excellent

Rosie B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel, comfortable beds n pillows
Stayed 1 night in Jul 2023
Response from Directrice des ventes on Jul 24, 2023
Hello Mrs Rosie. WOW thank you for your comments. It's very appreciated. Best regards.

6/10 Okay

Mélanie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, friendly staff, but noisy air system in the room and the bed and pillows are uncomfortable. I've stayed there a few times and it's the same thing in every room. Good for an overnight stay.
Stayed 1 night in Jul 2023
Response from Directrice des ventes on Jul 18, 2023
Hello Melanie, thanks for your comments. It's very important for our staff. Best regards.

10/10 Excellent

Jonathan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Beautiful newly renovated rooms with no carpets. Service was excellent and people were friendly. Did not have the chance to visit the pool and spa. Was very affordable too.
Stayed 1 night in Jun 2023
Response from Directrice des Ventes on Jul 3, 2023
WOW, merci d’avoir attribué la note de 10/10 pour l’Hôtel Universel Alma. Nous sommes heureux de constater que vous avez passé un agréable séjour dans notre établissement. Espérant vous accueillir prochainement.

10/10 Excellent

luc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet hotel Good service
Stayed 2 nights in Jun 2023
Response from Directrice des Ventes on Jul 3, 2023
WOW, merci d’avoir attribué la note de 5/5 pour le Travelodge Alma. Nous sommes heureux de contacter que vous avez passé un agréable séjour dans notre établissement. Espérant vous accueillir prochainement.

10/10 Excellent

Marylie

Stayed 1 night in Jun 2023
Response from Directrice des ventes on Jul 14, 2023
Bonjour Mme Marylie, WOW merci d'avoir attribué la note de 5/5 pour l'Hôtel Universel Alma. Espérant vous accueillir prochainement.

8/10 Good

Ralph

Stayed 1 night in Jun 2023
Response from Directrice des ventes on Jul 12, 2023
Bonjour Monsieur Ralph. Merci d'avoir pris quelques minutes de votre précieux temps pour nous faire part de votre appréciation. Espérant vous accueillir bientôt.

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Directrice des ventes on Jun 5, 2023
Bonjour Monsieur Gerry, merci d'avoir accordé la note de 4/5 pour l'Hôtel Universel Alma. Espérant vous accueillir très bientôt.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Directrice des ventes on May 31, 2023
Bonjour Mme Nancy, WOW merci d'avoir attribué la note de 10/10 pour l'Hôtel Universel Alma. Nous sommes heureux de constater que vous avez passé un agréable séjour dans notre établissement.

6/10 Okay

Babak

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
It's a good hotel, but be aware there is absolutely NO room service. Also breakfast is NOT included. Reservation websites can be misleading. They don't mention these things. On the website says breakfast is 10 to 14$ However with tax and tip you have to spend at least 20$ every day to get an egg and few sausages.
Stayed 4 nights in Apr 2023
Response from Directrice des ventes on May 1, 2023
Hello, Thank you for your feedback. We have entered the correct information on the booking platform. Best regards.

10/10 Excellent

Alexey

Stayed 1 night in Apr 2023
Response from Directrice des ventes on Apr 28, 2023
WOW, merci d’avoir attribué la note de 10/10 pour l’Hôtel Universel Alma. Nous sommes heureux de constater que vous avez passé un agréable séjour dans notre établissement. Espérant vous accueillir prochainement.

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all in one convenience.
Stayed 4 nights in Mar 2023
Response from Directrice des ventes on Apr 3, 2023
Hello, thank you for your comments. It's very appreciated.Best regard.

10/10 Excellent

Valérie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Vraiment super! Juste les coussins un peu trop epais.
Stayed 1 night in Mar 2023
Response from Directrice des ventes on Mar 27, 2023
Bonjour Mme Valérie. WOW quel plaisir de lire vos commentaires et de recevoir la note de 10/10. Nous espérant avoir le privilège de vous accueillir très bientôt.

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Directrice des ventes on Apr 7, 2023
Bonjour Monsieur Alain, WOW merci d'avoir attribué la note de 5/5 pour l'Hôtel Universel Alma. Nous sommes heureux de constater que vous avez passé un agréable séjour. Cordialement.

10/10 Excellent

Bradley

Stayed 1 night in Mar 2023
Response from Directrice des ventes on Mar 6, 2023
Bonjour Monsieur Bradley. Quel plaisir de recevoir la note de 10/10 pour l'Hôtel Universel Alma. Nous sommes heureux de constater que vous avez passé un agréable séjour dans notre établissement. Cordialement.

10/10 Excellent

Humberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view!
Nice and clean hotel. Kind of busy place you have to look for parking but it’s free and safe.
Stayed 2 nights in Feb 2023
Response from Directrice des ventes on Feb 24, 2023
Hello Mr Humberto. WOW thank you for your comments. Best regards,

10/10 Excellent

bart, Hamilton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great price
Response from Directrice des ventes on Jan 19, 2023
Hello! Thank you for your comments. Best regards.

10/10 Excellent

Carol-Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was nice
Stayed 1 night in Nov 2022
Response from Directrice des ventes on Nov 18, 2022
Hello Mrs Carol-Ann. Thank you for your comments. Best regards.

4/10 Poor

Max

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small things could improve a lot !
Fire alarm screamed all night, Pillow was totally uncomfortable
Stayed 1 night in Nov 2022
Response from Directrice des ventes on Nov 14, 2022
Hello, thank you for your comments. Best regards,

8/10 Good

sangki

Traveled with family
Liked: Cleanliness, staff & service, amenities
넓고 편리한 주차장. 따뜻하고 건조한 객실. 실내슬리퍼 갖추면 좋겠음. PACINI 조식은 호텔과 계약 체결해서 정액요금으로 하면 좋겠음. (조식 없음) 인근 산책하기 좋음. 친절하.
Stayed 1 night in Oct 2022
Response from Directrice des ventes on Oct 31, 2022
Thank you for your feedback. It's very appreciated.

8/10 Good

MariePier

Stayed 1 night in Oct 2022
Response from Directrice des ventes on Oct 17, 2022
Bonjour Mme Marie Pier. Merci de vos commentaires. Au plaisir de vous accueillir prochainement.

10/10 Excellent

Johanne

Stayed 1 night in Oct 2022

10/10 Excellent

Martine, Montréal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for business
Stayed 1 night in Oct 2022
Response from Directrice des ventes on Oct 7, 2022
Hello Mrs Martine, thank you for your comments. Best regards,

6/10 Okay

Verified traveler

Disliked: Room comfort
Not comfortable
We did not like it at all. The lighting was di.. the rooms used bright colours hardly in line with relaxation. The first room selected for us had to be swapped out because it looked weird..there was a see-through window into the shower!!!! I felt very uncomfortable by that. Also they refused to have our rooms cleaned during our stay. Finally, the fridge had issues .. but they fixed it..
Stayed 3 nights in Sep 2022
Response from Directrice des ventes on Oct 6, 2022
Thank you for your feedback. Best regards,

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but eat out.
Clean room, fast check-in, good internet. Easy access to the river and the few pubs/restaurant of the main street. Corridors reeked of tobacco. Restaurant in the hotel overpriced given what's served.
Stayed 2 nights in Sep 2022
Response from Directrice des ventes on Sep 27, 2022
Thank you for your feedback. These are very important for our teams.Best regards,

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel accueillant, chambre très propre, piscine avec eau chauffée, robe de chambre
Stayed 1 night in Sep 2022
Response from Directrice des ventes on Sep 6, 2022
Bonjour Mme Diane, WOW merci d'avoir attribué la note de 5/5 pour l'Hôtel Universel Alma. Nous sommes heureux que vous ayez passé un agréable séjour.

10/10 Excellent

Colin

Stayed 1 night in Aug 2022

8/10 Good

Pascale

Stayed 1 night in Jul 2022
Response from Directrice des ventes on Aug 30, 2022
Bonjour Mme Pascale, merci pour l'attribution de votre note. Nous l'apprécions beaucoup. Cordiales salutations.

8/10 Good

Emilio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Aug 2022
Response from Directrice des ventes on Aug 29, 2022
Hello Mr Emilio. Thank you for your comments. Best regards,

10/10 Excellent

Rejean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best hotel in town!
A very nice architecture in the hotel with a castle decor, and one of the most comfortable beds i have ever slept in !
Stayed 1 night in Aug 2022
Response from Directrice des ventes on Aug 17, 2022
WOW, thank you for giving the rating of 10/10 for the Hôtel Universel Alma. We are happy to see that you had a pleasant stay in our establishment. Hoping to welcome you soon.

10/10 Excellent

alfonso

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre spacieuse pour 4, propre. Comfortable. Personnel de l’hôtel ont fait un excellent travail pour nous accueillir. Le seul problème c’est qu’il n’y a pas de ventilation dans la chambre de bain.
Stayed 2 nights in Jul 2022

4/10 Poor

Julie

Stayed 2 nights in Jul 2022

10/10 Excellent

Hugues

Stayed 1 night in Jul 2022

10/10 Excellent

Carole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, confortable bed and heated pool!!!
Stayed 1 night in Jul 2022
Response from Directrice des ventes on Jul 18, 2022
Bonjour Mme Carole, thank you for your comments. It's very important for us. Best regards.

8/10 Good

PATRICIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
La facilité pour les cyclistes.
Stayed 1 night in Jul 2022
Response from Directrice des ventes on Jul 18, 2022
Bonjour Mme Patricia, Merci d'avoir pris quelques minutes de votre précieux temps pour nous faire part de votre satisfaction. Espérant vous accueillir lors de votre prochain passage au Lac-St-Jean.