Ratings based on 12 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Photocopy? Come on!

Posted Aug 16, 2017
Pros: Nice bed, terrific breakfast, fairly easy to find, lots of parking.
Cons: No more ID copying.
Check in was a little odd. They photocopy your ID, in my case my drivers' license. I have not seen this in any other hotel on our trips. we were on our last day of 8 days, 5 hotels. The reason I object to this practice is that photocopiers have memory and there is no way to know who had access to this machine. As you know drivers licenses are prized items for resale. And subsequent ID theft. Lots of info on there. We were going back this way in October but despite this being a very nice hotel we will not be using this one or any others in the Quality Inn & Suites chain again.
Comment from Hotel Management
Aug 21, 2017 by QT, Hotel Management
Thank you for staying with us, we really appreciate your feedback. We are sorry for the inconvenience that you had to face during check in at our hotel, but just to let you know we have an option of not copying the guest ID if guest request not to be done. Also we shred them right after guest check out of the hotel. This is done to make sure their is no scam and somebody is not misusing somebody's else credit card. I hope you will give us another chance to provide you with worry free stay next time you are in town.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Pole

Delightful staff, convenient location

Posted Jul 24, 2017
We chose this property based on convenience for our final destination and we're pleasantly surprised by the quality of the entire experience. The front desk staff were particularly helpful and friendly, always going the extra mile. We'll definitely stay there again.
Comment from Hotel Management
Jul 27, 2017 by QT, Hotel Management
Thanks for staying with us. We really appreciate your positive feedback! See you soon :)
3 out of 5
Recommended
for Everyone
by A verified traveler from olympia, WA

Friendly staff good breakfast

Posted Jul 11, 2017
Great Staff, good location, rooms though are dingy and sad and beat up the furniture is 90s cheap and there were water stains on my lamps but the bed was clean and comfy and the microwave, fridge and TV where what was worth the stay especially the free breakfast helped me save money.
Comment from Hotel Management
Jul 13, 2017 by QT, Hotel Management
Thank you for staying with us we really appreciate your feedback. We are in process of remodeling our property and will be done soon. Hope to see you soon again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tri Cities, WA

Nice motel with adequate parking

Posted Jul 1, 2017
Pros: Closeness to other destination. Great staff etc
Cons: Not much
Location: Go to yearly Dixieland Festival, and it is a great motel close to the venue.
Was put in a basement room which was fine since no scenery to view. It was quiet. Staff was always very helpful. Breakfast was very good. Only difficulty was entry to and from facility. Very crowded traveled street which made it difficult if going left on College Street.
Comment from Hotel Management
Jul 1, 2017 by QT, Hotel Management
Thank you for staying with us, we really appreciate your feedback. Hope to see you next year!! I really apologize for the discomfort due to exit and entry of the motel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, WA

nice hotel, close to appointments

Posted Jun 9, 2017
Location: good location with several restaurants nearby.
Enjoyable stay, Good breakfast. Was surprised that they had eggs in the morning. Staff and room was good, Although at the time of our stay they were laying carpet in the hallways, but the workmen were friendly and didn't grumble when we wanted to pass.
Comment from Hotel Management
Jun 10, 2017 by QT, Hotel Management
Thank you for staying with us and lovely feedback, we really appreciate it. Hope to see you soon again.
2 out of 5
by A verified traveler

Noisy

Posted May 22, 2017 on Hotels
Very noisy by traffic.
Comment from Hotel Management
May 24, 2017 by Cassandra, Hotel Management
We are sorry you were unhappy, we will try to fix the issues you experienced. Thanks for letting us know
2 out of 5
by A verified traveler

not great

Posted May 22, 2017
Pros: Breakfast was good though.
We found the room to have a strong smoke and cleaning product smell, so strong that we could hardly sleep. We were also on the back of the hotel and it was very noisy, a few hundred feet from the I5. Would not stay there again.
Comment from Hotel Management
May 24, 2017 by QT, Hotel Management
We are sorry you were unhappy, we will try to fix the issues you experienced. Thanks for sharing with us.
3 out of 5
by A verified traveler from Olympic Peninsula

Older budget facility

Posted May 21, 2017
Pros: Location to Saint Martin's University
Cons: HVAC systems in rooms.
Location: Within walking distance of SMU, eateries and businesses.
Centrally located budget inn. They were replacing all the carpets throughout the facility when I was there. That is a good indicator of the age and needs of this place. The two chairs had deep staining and wreaked of disinfectant. The air conditioner was old and could not control the high humidity in the room, prior to using shower. Room was foggy after a shower. Very close to I5 and noisy. there was a heavy steel safe bolted into the night stand that didn't work, I had to prop a bag against it to keep the heavy door swinging open right where you get out of bed and bang into it. Breakfast room was good, staff were good.
Comment from Hotel Management
May 24, 2017 by QT, Hotel Management
We are sorry you were unhappy, we will try to fix the issues you experienced. Thanks for sharing with us
5 out of 5
by A verified traveler

Posted May 19, 2017 on Hotels
The only drawback was the closeness to the freeway noise. If you can tolerate that, everything else was great.
Comment from Hotel Management
May 24, 2017 by Cassandra, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ocean Shores

Staff

Posted May 14, 2017
Pros: staff
Location: In Olympia, capital gardens
Staff went out of their way to accommodate my daughter and myself. We are both handicapped and appreciated the computer set up, the help with our luggage and ice.
Comment from Hotel Management
May 18, 2017 by QT, Hotel Management
Thank you staying with us, we really appreciate your feedback. Hope to see you again!!!