Ratings based on 135 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown and hockey arena

Posted Jan 23, 2017
Pros: clean, friendly staff
Cons: n/a
Location: Went to hackey game. Easy driving from hotel
Easy check in. Clean room. Comfy beds. Good breakfast included
Comment from Hotel Management
Jan 26, 2017 by Bob, Hotel Management
Glad your stay was good and hope you got to see our Sabres win one !!! Thank you for making us, your choice for your stay here in our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Close to both sporting venues in Buffalo

Posted Dec 20, 2016
Large room with plenty of space. Clean bathrooms and an overall clean facility. I would stay here again. Great hotel for going to either sporting venue. I would recommend this hotel to anyone looking for a big room for a reasonable price.
Comment from Hotel Management
Dec 21, 2016 by Bob, Hotel Management
Thank you David for your glowing review. We work hard here, at Best Western, to make sure each and every guest has a positive experience. We hope to see you again sometime soon....and if you're looking to come in for a sporting event (NHL Hockey), please check our Expedia listings for rooms specials !!! Wishing you the very best for a great holiday season.....
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto,Ontario,Canada

Great Value,Excellent Staff

Posted Dec 12, 2016
Pros: Reasonable Rate, Convenient Location to shopping malls, very welcoming, helpful and knowledgeable staff (everyone we met), Nice clean and modern.
Cons: No complaints at all!
Location: We came from Toronto to shop at the Buffalo and Niagara Falls area Malls. This Hotel was very convenient and close to the Peace Bridge Border crossing
This Hotel's rate was reasonable and I was pleasantly surprised to find that everything about this Hotel was very good value. Good free Breakfast Buffet was very welcome. All the staff made us feel very welcome.
Comment from Hotel Management
Dec 15, 2016 by Bob, Hotel Management
Your comments read like a breath of fresh air. We thank you so much for your kind words. We do work hard here to make sure every guest feels welcome and enjoys themselves. Once again, many thanks...
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to keybank centee

Posted Dec 11, 2016
The gym is not good at all but the room and staff members were great. Good value for a quick night stay.
Comment from Hotel Management
Dec 11, 2016 by Bob, Hotel Management
Thank you for your comments (I'm part of the staff, so I appreciate the compliment)....Sorry about the gym, Hands are tied there....just glad you had a good time and a good stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2016
Staff was friendly, close to stadium, great breakfast. Very hard beds!
Comment from Hotel Management
Dec 4, 2016 by Bob, Hotel Management
Thank you for your kind words and good review. Our staff works hard to make sure our guests have a positive experience (and a great time) while staying with us. We hope to see you again soon !!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2016
Clean and comfortable. Convenient location from peace bridge.
Comment from Hotel Management
Nov 19, 2016 by Bob, Hotel Management
Thank you for your response. We work hard to make your experience at our hotel the best one of your trip !!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Tips really

Posted Oct 20, 2016
Everything was fine about this place accept they had a tip jar next to the self serve breakfast
Comment from Hotel Management
Nov 19, 2016 by Bob, Hotel Management
Your concern was addressed to our General Manager. I thank you for calling this to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from syracuse

Nice hotel clean friendly people

Posted Sep 24, 2016
I booked this hotel for stay for my grandmother's funeral people respectful it was quiet it was clean they were helpful I had a mixup in bed situations that they fixed it no problem I would recommend this hotel
3 out of 5
by A verified traveler from Nutley, NJ

Average hotel. Good breakfast. Needs better care.

Posted Sep 19, 2016
Good parts Spacious room. Comfortable beds. Good breakfast. Problems Dated interior. Bathroom doors did not lock (we tried switching rooms because of that. Same problem in both rooms) AC unit generated burning smell initially when set to heat.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

Nice suburban hotel

Posted Sep 13, 2016
Pros: It was clean and well appointed and the staff were friendly and helpful
Cons: The pool could be a few degrees warmer. :-)
Location: The hotel is very easy to find from the Peace Bridge. It was in a nice setting with lawns and fields around. It was close to food and shopping
The hotel was clean and the room was very comfortable. The staff was nice and went out of their way to be helpful. The breakfast was a full hot breakfast with eggs, bacon, pancakes and toast or muffins. There was also tea, coffee and lots of bakery items. We were very pleased with our choice.
Comment from Hotel Management
Nov 19, 2016 by Bob, Hotel Management
Thank you for your response. We work hard to make your experience at our hotel the best one of your trip !!!!