Ratings based on 136 Verified Reviews

3.0 out of 5
61% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from E

King smoking

Posted May 21, 2017
My only issue was their were holes in my blanket...i love the fact that I could park in front of my room..all in all it was a very good experience
3 out of 5
by A verified traveler

Good cheap place to stay for one night

Posted Apr 16, 2017 on Hotels
Plus: It is close to the base. Negative: Reminds me of the old motel 6's in the 70's.
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Average Hotel for the price

Posted Apr 5, 2017
Pros: The front desk clerk Sandra was exceptionally friendly and helpful.
Cons: The cleanliness could be better, towels are yellow & dingy and the carpet needs a good shampooing. I also found long hair in the shower before my use
Location: The Lackland AFB is very close by and easy to get to from the hotel.
The hotel is an average place to stay...Its location is great if your going to AFB. For the price you get what you paid for. Not five star but it fills the need...The continental breakfast was what was expected, waffles, eggs, toast, cereals, juice and coffee. ...Overall not a bad place if you plan to just sleep there.
Comment from Hotel Management
Jul 1, 2017 by GARY, Hotel Management
Dear Guest, Thank You very much for taking the time to complete our survey. We use the information you provide to correct any areas where we might be lacking and to encourage the Staff for "a job well done," where we are not. We here at CHOICE Hotels strive to constantly make sure we are doing everything possible to ensure a fantastic lodging experience for our Guests, so that they feel (as they should) that they are the reason we are here. The Staff also wish to Thank You for your kind words as to their friendliness and Helpfulness. We strive to treat our Guests with the utmost service as to assure their lodging experience is as memorable as possible. And this should be expected in all CHOICE Hotels, because we here at CHOICE Hotels know that the Guest is the foundation of this industry and we realize you have a lot of options for your lodging needs when travelling, so we have a goal to exceed our Guest's expectations and go above and beyond your needs and desires. Thank You very much for deciding on CHOICE HOTELS, and for choosing us here at Rodeway INN Sincerely, Gary Patel
3 out of 5
by mary

This traveler left a rating score only Posted Apr 3, 2017 on Hotels
1 out of 5
by A verified traveler from Tennessee

Nasty!

Posted Apr 1, 2017
Pros: It was close to Lackland AFB
Cons: Clean it! New towels, use bleach when you wash them. The room seriously was nasty.
Location: It was close to Lackland AFB, otherwise I wouldn't have wandered out at night. I saw other families staying there for AF Basic graduation so... ok.
Thin, dingy towels and wash cloths, yellowish stains on them. They looked like old garage rags. Room was dirty and smelled so bad I had to go buy scented candles. I had no money so I couldn't go to a different hotel.
Comment from Hotel Management
Jun 28, 2017 by GARY, Hotel Management
I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. Again, I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs. Sincerely, Gary Patel
5 out of 5
by Sarah

Great value, pleasantly surprised!

Posted Mar 24, 2017 on Hotels
Greeted warmly by friendly staff, clean room and close to Lackland as well as a convenient drive to local attractions like the SA Riverwalk and the Alamo. I would recommend this place to those traveling to JBSA, Lackland. The employees were receptive to military families.
Comment from Hotel Management
Jun 28, 2017 by GARY pATEL, Hotel Management
Dear Guest, Thank You very much for taking the time to respond to our survey. We value your feedback highly and use the information you provide to improve in areas where we are lacking and to encourage our Staff to "keep up the good work," where we are not. We here at Rodeway Inn at LackLand AFB - Sea World (as well as in all CHOICE Hotels) strive to provide a Quality lodging experience with value for our Guests' travel dollar in mind. It is very nice to hear you were pleased with your stay because at our particular location we are especially happy to provide comfortable rooms for our Guests who are here to see their relatives graduate from Air Force Basic Training. We view it as an Honour and as our way of "giving back" to our Servicemen and their exceptional Families. That is why we provide breakfast early on Thursdays and Fridays, have excellent driving instructions to the base (and various other points of interest in town), and well-informed Staff to help with what is often a very "stressful" weekend. We realize that these young Men and Women, who are willing to serve their Country in these troubled times, would not be where they are, if it were not for the upbringing they got at home. So congratulations to YOU, as well. And we are so very pleased we were able to make your stay a comfortable one. Sincerely, Gary Patel
2 out of 5
by A verified traveler from Gilbert, AZ

Wouldn't stay again!

Posted Mar 9, 2017
Pros: Nothing
Cons: Cleanliness
Location: It was approximately 6 miles from Lackland. I didn't look for things in the area; very rundown looking.
I was side tracked thinking it was located near Lackland Base so thought it would be good for travelers. The linen was so nastily stained. There was blood on the bed skirt thing which looked fresh. The linen was so mix-matched and although housekeeping changed the towels everyday, they didn't really clean. I dropped a lysol wipe right near the nightstand of which would've been seen while making the bed and when I returned, it was still there. The place gave me the creeps and it not already been prepaid, I would've left. That's the con of buying rooms on 3rd party sites.
Comment from Hotel Management
Jun 28, 2017 by GARY, Hotel Management
Dear Guest, Thank you for completing an online survey regarding your recent stay at our hotel. Please accept our apologies for failing to meet your service expectations. This level of service to a valued guest is not the standards we aspire to achieve at Rodeway Inn, which we deeply regret. We hope that you will give us another chance to provide you with superior customer service on your next visit to San Antonio,TX. Sincerely, Gary Patel
2 out of 5
by A verified traveler from Colorado

A rundown motel in need of TLC.

Posted Mar 3, 2017
The carpeting needed vacuuming . The bathroom sink faucets were difficult to move. There was dust on the furnishings and various pieces of furniture were chipped and worn looking. The main window was a solid sheet of plexiglass so there was no way to get ventilation.
Comment from Hotel Management
Jun 28, 2017 by GARY, Hotel Management
Dear Guest, Thank you for completing an online survey regarding your recent stay at our hotel. Please accept our apologies for failing to meet your service expectations. This level of service to a valued guest is not the standards we aspire to achieve at Rodeway Inn, which we deeply regret. We hope that you will give us another chance to provide you with superior customer service on your next visit to San Antonio,TX. Sincerely, Gary Patel
5 out of 5
by Laurie

Posted Dec 31, 2016 on Hotels
I have stayed at this hotel with my family when both of my kids graduated from Air Force BMT at Lackland AFB. Hotel is convenient to the base, quiet, clean, comfortable, and staff are always friendly.
Comment from Hotel Management
Jun 28, 2017 by GARY pATEL, Hotel Management
Dear Guest, Thank you so much for responding to our survey. We are so pleased when Guests take the time to provide such a thorough review, especially when it is one that is so complimentary. We will also be sure to tell our staff about your kind comments, because they are always pleased to hear about their accomplishments. They strive very hard to make each Guest have a personal experience and wants them to feel as comfortable as possible when they are far from home. We saw that you were here for a graduation from the Air Force Basic Training. We especially enjoy having and providing service for the families of young Men and Women who are graduating from their B.M.T. at Lackland Air Force Base because the way we view it is those young Men and Women would not be serving their Country had they not been raised right by their families and loved ones. We are so happy you felt comfortable and well-served at our establishment and hope should you ever need lodging in San Antonio again, that you’ll keep us in mind. And I should note that one should expect this level of service in all CHOICE Hotels properties. Thank You very much for deciding on CHOICE HOTELS, and for choosing us here at Rodeway INN. Sincerely, Gary Pate
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 7, 2016 on Hotels