Ratings based on 134 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Couplesby A verified traveler from Devon
Hotel Good, Expedia BadPosted Feb 27, 2018
Pros: The George Inn room was quiet and very comfortable with a really good bed and hanging space and a terrific bathroom.
Cons: The Expedia website needs to be honest and clear about the room situation in Lacock and not pass off a room at The George as a room at the Red Lion.
Location: Lacock Abbey is stunning and the grounds are a delight. The Fox Talbot exhibition is fascinating. The entire village is recognisable from TV and film.
On arrival at The Red Lion, Lacock, Chippenham, we were told they were full and our room was actually at The George Inn, some 400yds down the road. This meant we had to walk back to the Red Lion for breakfast in the morning as The George Inn only has two room and doesn't serve breakfast. Thank goodness it wasn't raining. Absolutely infuriating and totally dishonest of Expedia. We will never use them again. It's a pity. We've stayed at The Red Lion before, and it's a charming old inn with fantastic food and glorious breakfasts, which is why we booked there again. Our confirmation email clearly stated our booking was at The Red Lion, with the correct address but, on another page, it said "Double room en suite (George Inn) free breakfast" It didn't give the address or and other details of The George. Apparently Expedia keep doing this to people who book to stay at the Red Lion and the man who manages both inns is understandably annoyed and frustrated about it. As it turned out, The George Inn is equally lovely with an interesting history, and our room was beautifully appointed. We enjoyed a superb dinner at The George that night, with a free bottle of wine as a concillatory gesture from the manager. Poor man, he was very apologetic. but why should his profits be down because Expedia can't get its act together?
for Everyoneby A verified traveler from London
Room was in The George Inn, 5 min away but nicerPosted Feb 18, 2018
Pros: - Great Valentine's special menu - Friendly staff - Comfortable bed and spacious room - History of the pub - Real fires
Cons: - Clarity of venue and booking info - Location and finish time of breakfast - Check out time should be later
Location: Must see all of Lacock Abbey, its gardens and the photography museum (all one National Trust site). The village is stunning too.
Although some rooms show up under Red Lion (The George Inn), it wasn't clear in my booking email or check in instructions which room we'd booked and I couldn't check on booking history. It's not clear that the Red Lion and The George are under the same management and same booking process and the Red Lion is also refurbishing some rooms and seems a number of people are turning up at the wrong place. That said, we preferred The George! The rooms are only 6 months old, spotless and incredibly comfortable to sleep in. The George has parts up to 650 years old, is owned by the National Trust and has the 'Dog Wheel' - a must see feature! Also the cosier of the two. The Red Lion's bigger, livelier and also historic. Other small but annoying problems, breakfast in the week finishes at a miserly 9 am despite being in a tourism driven village and is also only served at the Red Lion...a cost cutting too far, especially in Winter and Spring rainy days. Room cleaner arrived 5 minutes before checkout too (also too early at 10.30, though 11 or 11.30 would be OK).
by A verified traveler
Good locationPosted Feb 14, 2018
Pros: Location and a nice vibrant pub
Location: Close to Bath and Bristol but instead of staying in a big city it is a very quaint village
Having stayed at this hotel twice before it was the worst room - over the kitchen and often smelt of fried food and very noisy in the evening when whoever was staying above my room (I presume staff) came in stomping around and there shower was very noisy. The breakfast was very average the menu doesn’t change.l will consider booking another hotel next time I need to be in Lacock.
for Everyoneby A verified traveler from London
Excellent position in unique village.Posted Dec 18, 2017
Our room was charming. It was warm, spacious and tastefully decorated with a lovely view of the village. Just a word of warning, the floors are very uneven due to the age of the property which means that the furniture is not level and things placed on the tables may slide off, we had a couple of near misses! The staff were very friendly and the cooked breakfast was huge! A great find!
by A verified traveler
Posted Dec 13, 2017 on Hotels
Very friendly place to stay
Perfect location in LacockPosted Dec 5, 2017 on Hotels
We enjoyed our brief stay at the Red Lion. The hotel is in a perfect location if visiting Lacock, easy parking, comfortable accommodation, friendly staff, good breakfast - we would stay here again without hesitation.
Well worth a visit.Posted Nov 18, 2017 on Hotels
A lovely old hotel in a beautiful village. Breakfast waitress a full of information about the village and rightly proud of it. Room clean but public areas could do with a lick of paint.
for Everyoneby A verified traveler from Cardiff
Great location for a visit to LacockPosted Oct 17, 2017
Pros: The welcome, the general ambience, the room.
Cons: Nothing much. We failed to find a guide on the TV-possibly a universal remote issue Being really picky the toilet roll holder was loose. Irritating.
Location: A walkabout the village is a must.The abbey is pricey to visit for non-National Trust members but you can see it from the road and go into the grounds
So pleased to find free parking right in the centre of the village. We received a lovely welcome and were shown to our room...nice touch. A revamped, large room in an old pub. Could only hear music etc until about 11pm then very quiet, just as Nicola promised. Good quality tea, biscuits, toiletries, nice bed and pillows. Excellent, large meal and very pleasant staff. The village is pricey but possibly because they are all paying rent to the National Trust. Lovely for one night visit.
ExcellentPosted Oct 13, 2017 on Hotels
Can't fault the service I received from the staff. The hotel and its location is stunning would love to return for a personal visit next time.
for Couplesby A verified traveler
The sister inn, The George InnPosted Oct 1, 2017
Cons: Wish breakfast was at The George. But we enjoy walking in Lacock so it was no sacrifice to eat breakfast in The Red Lion - our best breakfast!
Location: Be sure to see filming locations around the wonderful Medieval village, Lacock Abbey, which is really cool, drive to see the village of Castle Combe.
Very comfortable, clean and modern room in 14th century inn, The George, which is where they put us when I booked The Red Lion. Wonderful restaurant, great breakfast included. Many movies filmed right outside its doors in Lacock, a village you just have to see - and lots of Harry Potter filmed at Lacock Abbey and in the town, too.