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Reviews of TownePlace Suites by Marriott Gilford

2.5 out of 5
TownePlace Suites by Marriott Gilford
14 Sawmill Road, Gilford, NH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 278 out of 416 reviews" "
Rating 8 - Good. 104 out of 416 reviews" "
Rating 6 - Okay. 19 out of 416 reviews" "
Rating 4 - Poor. 6 out of 416 reviews" "
Rating 2 - Terrible. 9 out of 416 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maria Antonieta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Mar 2024
Response from Michelle, GM on Mar 13, 2024
Maria, Thank you for your review and we hope to have you back to visit us again soon! TPS Marriott Staff

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a complimentary breakfast. Staff was very friendly. My room could’ve been cleaner upon arrival but I do have very high cleanliness standards.
Stayed 3 nights in Feb 2024
Response from Michelle, GM, and the TPS Gilford/Laconia Team on Feb 16, 2024
Thank you for taking the time to review our hotel. We appreciate your business and hope to have you back soon!

4/10 Poor

Allison

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
We "found" this Marriott in February of 2023 and were blown away- as skiers having a Marriott so close to a great ski resort was a total score! This trip we were left a bit disappointed. There was some confusion during check in as to whether I had paid in advance (scheduled through Orbitz). We also had a discrepancy on where our room was located and the manager was unreachable. It felt strange that on a busy holiday weekend there was only one staff member in the entire building! The pool, a main attraction, was broken and unable to be used- again, during a holiday weekend! We love the area & proximity to the highway, but will definitely look elsewhere for our next trip.
Stayed 2 nights in Jan 2024
Response from Laura Eberhard, Sales operation manager on Jan 18, 2024
Dear Allison,Thank you for giving us feedback on your recent stay. Keirah did call me (the manager) to ask if your reservation was prepaid. It was not! Our doubles unfortunately are located near the elevator, and she did transfer you to another room. We do apologize our pool had no heat and we are doing our best to get it fixed. Thats why we sent all of our guest to the Fireside Inn to swim. We did our absolute best to accommodate you and we hope you give another chance.

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super comfortable. The room had a small kitchen with a little stove, cups, glassware, coffee maker, nice desk. I enjoyed my stay. The front desk guy that helped me Tuesday night was so nice and classy. Overall excellent.
Stayed 3 nights in Jan 2024
Response from Michelle-General manager and TPS Team on Jan 13, 2024
Thank you for your business! We appreciate your review and hope to have you back to stay with us soon!

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Perfect in a pinch
Great location close to Gunstock during a snowstorm…sadly, my rating is low mainly because the heat failed to work in our room. Unit was blowing cold air and the room temp would only climb when we turned the thermostat off (we were on the top floor). Winter travel with kids shouldn’t include challenges like these…We were offered another room (almost reluctantly) by the front desk staff (but my youngest was already tucked in bed. It was surprising that a newer building in otherwise well maintained condition had HVAC issues. The indoor pool was snack-size and very cold (didn’t feel like the heat was blowing in that room either). 2 families in the pool made it feel a little too busy for a hang. Breakfast on the way out was nice to have and the waffles were like candy! Friendly staff were helping with clearing snow off of cars and shoveling. Definitely plan to come back, and will be more vigilant when checking in to confirm temp control is in working order.
Stayed 1 night in Jan 2024
Response from The TPS Marriott on Jan 8, 2024
We apologize for the inconvenience. We hope to have you back and make sure your stay is enjoyable.

10/10 Excellent

fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms full kitchen full size refrigerator comfortable bed
Stayed 1 night in Nov 2023
Response from Laura - Sales Operation Manager on Jan 8, 2024
Thank you for taking the time to give us feedback on your recent stay. We hope to see you again soon!

8/10 Good

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not have much space for the luggage. The hotel looks new in pictures But in reality it needs remodeling. The breakfast was below average for the price of the room. Instant oatmeal was offered instead of steel cut oatmeal, like in other hotels.
Stayed 1 night in Oct 2023
Response from TPS Marriott Staff on Oct 19, 2023
Thank you for your review. We hope to have you back again soon.

6/10 Okay

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from TPS Staff on Oct 14, 2023
Thak you for staying with us! We appreciate your business!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Michelle, GM on Oct 9, 2023
Thank you so much for your review! We appreciate your business and hope to see you back in the future.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MIchelle, GM and Staff on Oct 9, 2023
We want to thank you for staying with us! Please come back and visit again soon!

10/10 Excellent

Douglas

Stayed 1 night in Sep 2023
Response from The TPS Gilford/Laconia Staff on Nov 26, 2023
Thank you for staying with us! We hope you come back again soon!

8/10 Good

Janet

Liked: Cleanliness, room comfort
Convenience but no atmosphere
Great location ...very comfortable. We will check dog policy next time we book any hotel. We were awakened by a barking dog fatr too early in the morning. When I mentioned this at the desk, the attendee said since they are more of a long term stay place, they allow dogs in all the rooms. We also got on after midnight from a local concert and could have used a bit more sleep. Breakfast was over at nine. Since most of the people there had gone to the concert and came in late, I felt breakfast could have been served s little later. I was underwhelmed with the experience. It didn't feel like a true Marriott atmosphere, just a place to sleep and run.
Stayed 1 night in Aug 2023
Response from Laura Eberhard, FOM on Sep 1, 2023
Dear Janet,We do apologize that you were woken up by another guests dog. Unfortunately, the breakfast times are set per Marriott policy and breakfast does close at 9am on the weekdays. We hope next time you are the in area you think of us and hopefully be able to enjoy the hotel more then just one night.

8/10 Good

Fran

Traveled with family
Liked: Amenities, property conditions & facilities
Room wasn't completely cleaned before we checked in. Still needed a good vacuuming and the kitchen wiped down. Front desk attendant was very nice
Stayed 1 night in Aug 2023
Response from TPS Marriott Staff on Aug 27, 2023
We appreciate your review, and we apologize for your room cleanliness, that is below our standard. Thank you for your business.

8/10 Good

Stephanie

Stayed 1 night in Aug 2023
Response from Michellle, GM on Oct 9, 2023
We appreciate your revie and hope o see you back at our hotel in the near future!

10/10 Excellent

Tracy

Stayed 1 night in Aug 2023
Response from Michelle, GM and TPS Staff on Oct 9, 2023
Thank you for staying with us! We appreciate your business! Michelle

10/10 Excellent

Debra

Liked: Cleanliness, room comfort
Great place to stay. Staff amazingly friendly and helpful. Our preferred place when attending events at the Bank of NH Pavillion.
Stayed 1 night in Aug 2023
Response from TPS Staff on Aug 20, 2023
Thank you for your review! We appreciate your business and hope to have you back in the near future.

10/10 Excellent

Anna

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michelle and TPS Team on Aug 16, 2023
Thank you for your review.! We appreciate your business!

8/10 Good

Samantha, Southwest harbor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michelle and TPS Team on Aug 16, 2023
Thank you for staying with us. We appreciate your business!

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
All in all a perfect stay.
Check-in was quick and easy. The hotel is close to Bank of NH Pavilion making it an easy access to the venue. The room was great. Breakfast was typical.
Stayed 1 night in Aug 2023
Response from Michelle and TPS Team on Aug 16, 2023
Thak you for your business! We appreciate you choosing us to stay with!

10/10 Excellent

Maria H.

Liked: Cleanliness, property conditions & facilities
We have stayed here a few times already and love it.
Stayed 5 nights in Jun 2023
Response from Michelle and TPS Team on Aug 4, 2023
Thanks for staying with us! We appreciate your business! We hope to see you again soon!

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a very nice stay. all of the employees were very friendly and accommodating.
Stayed 1 night in Jul 2023
Response from Michelle and TPS Team on Jul 31, 2023
Thank you for staying with us! We appreciate your business!

10/10 Excellent

Jennifer L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for one night to attend a show nearby. We were pleasantly surprised to find very helpful and friendly front desk staff. Our room was immaculate. The complimentary continent breakfast in the morning was very nice with many items to choose from. The price is a little more than some other places nearby, but we believe the extra cost was worth it. Would definitely stay here again.
Stayed 1 night in Jul 2023
Response from Michelle and TPS Team on Jul 4, 2023
Thank you for your review! We really appreciate your business! We hope to have you back to our hotel soon!

10/10 Excellent

Lindsay-Leigh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything has been good so far. Chloe was super helpful pre-checkin. Got into our room early.
Stayed 1 night in Jul 2023
Response from Laura on Jul 4, 2023
Dear Lindsay-Leigh,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Laura EberhardFront Office ManagerTownePlace Suites by Marriott Laconia/GilfordLaura.Eberhard@marriott.com603-524-5533

10/10 Excellent

Diane, Jericho

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent which is hard to find these days ands the room clean which seems another thing hard to find. it was a little pricey but worth every dime for those two things
Stayed 1 night in Jun 2023
Response from Laura Eberhard on Jul 3, 2023
Dear Diane,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Laura EberhardFront Office ManagerTownePlace Suites Laconia/GilfordLaura.Eberhard@marriott.com603-524-5533

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, room comfort
Front Dest Staff
Front desk staff helped us check in early so we could catch the wedding shuttle on time. So gracious and accomodating. They also helped us choose a spot to grab some lunch...great advice
Stayed 1 night in Jun 2023
Response from Michelle and TPS Team on Jun 28, 2023
We appreciate you taking the time to review our staff! We hope you come back to the area again and stay with us! Thank you for your business! The Team at TPS Marriott

8/10 Good

Gary, Huntley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast!
Stayed 2 nights in Jun 2023
Response from Michelle and TPS Team on Jun 26, 2023
Thank you for your review. We appreciate your business! We hope to have you back in the near future.

10/10 Excellent

joao henrique oliveira

Stayed 6 nights in Jun 2023
Response from Michelle and TPS Team on Jun 19, 2023
Thank you for your review. We appreciate your business! Look forward to having you back in the future!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in May 2023
Response from Michelle and TPS Team on Jun 6, 2023
Thank you Daniel for staying with us! We appreciate your business!

10/10 Excellent

Frances

Stayed 1 night in May 2023
Response from Michelle and TPS Team on Jun 2, 2023
Thank you for staying with us! We appreciate your business.!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Pleased but mattress was uncomfortable and lumpy also did not clean room daily
Stayed 2 nights in May 2023
Response from Laura Eberhard, Front Office Manager 603.524.5533 on May 21, 2023
Dear Anonymous,We apologize your bed was uncomfortable and we would have moved you to a room we knew had a newer bed if we were informed of this. Regarding refreshes Marriott does not do daily housekeeping unless specifically asked, we do refreshes every other day. If you are a Marriott Bonvoy member you can add these specific request in the mobile app if you don't feel comfortable enough talking to the front desk directly. We hope you think of us the next time you are in the area! Thank you

10/10 Excellent

Bartlett

Liked: Cleanliness, room comfort
Best Hotel in recent memory! (decades!)
Stayed 1 night in May 2023
Response from Laura Eberhard, Front Office Manager 603.524.5533 on May 21, 2023
Dear Bartlett,We appreciate your business and hope you think of us the next time you are in the area. Have a great day!

10/10 Excellent

Nancy

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front staff was amazing!
Stayed 1 night in May 2023
Response from Laura Eberhard, Front Office manager on May 9, 2023
Dear Nancy,Thank you so much for taking the time to give us feedback on your recent stay here at TownePlace Suites. We strive for excellence when it comes to customer service and are happy to hear that you felt that! We hope you think of us the next time you are in the area.Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Michelle on Apr 26, 2023
Thank you for your review! We hope to see you back soon. Your business means a lot to us!

10/10 Excellent

Sirinphon

Liked: Cleanliness, room comfort
Super clean and quiet, I stayed in April. Lovely Complimentary breakfast. Comfy bed. Definitely comeback , highly recommend
Stayed 1 night in Apr 2023
Response from Laura Eberhard on Apr 5, 2023
Dear Sirinphon,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Laura EberhardFront Office ManagerTownePlace Suites Laconia/GilfordLaura.Eberhard@marriott.com603-524-5533

10/10 Excellent

Yovanka

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was perfect! Nice, clean and spacious room
Stayed 1 night in Mar 2023
Response from Michelle on Mar 27, 2023
Thank you for staying with us! We appreciate your business! We hope to have you back in the near future. The TPS Marriott Staff

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location for skiing or summer water sports. Well managed hotel, with pleasant staff
Stayed 5 nights in Feb 2023
Response from Michelle, GM on Feb 27, 2023
Thank you for your review. We hope to have you back in the near future. Please let us know next time if we can do anything to make your stay more enjoyable! TPS Marriott Staff

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Michelle, GM on Jan 15, 2023
Thank you for your review! We hope to have you back again soon! We appreciate your business!

10/10 Excellent

Craig

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022
Response from Michelle, GM on Dec 9, 2022
Thank you for your review. We appreciate your business and hope to have you back!

10/10 Excellent

Brian

Stayed 2 nights in Nov 2022

10/10 Excellent

KELLY

Stayed 3 nights in Nov 2022
Response from Michelle on Dec 1, 2022
Thank you for staying with us! We appreciate you choosing us!

8/10 Good

Linda

Stayed 3 nights in Nov 2022

10/10 Excellent

Richard

Stayed 3 nights in Oct 2022
Response from Michelle on Dec 1, 2022
Thank you for your business. We hope you visit again soon!

4/10 Poor

Jacob

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The water pressure in the shower left a lot to be desired and the towels were incredibly coarse, like sandpaper. The pool was also under maintenance, which was disappointing, but that’s just a matter of bad timing on my part. Has to be closed for maintenance at some point I guess. Generally a fine stay.
Stayed 1 night in Oct 2022
Response from Michelle, GM on Oct 24, 2022
We apologize for the pool being closed as our water heater has broken and we are waiting for delivery to install. We hope you try us again in the future. Thank you! Michelle

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from Michelle Wilson, GM on Oct 18, 2022
Thank you for your review! We appreciate your business.

8/10 Good

James

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Michelle, GM on Oct 2, 2022
Thank you for staying with us! We appreciate your business!

8/10 Good

Danielle

Stayed 2 nights in Sep 2022
Response from Michelle, GM on Sep 27, 2022
Thank you for staying with us! We appreciate your business!

10/10 Excellent

laila

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Laconia for my ironman event and very quiet and clean . bed was very comfy and room spacious
Stayed 3 nights in Sep 2022
Response from Michelle, GM on Sep 26, 2022
Thank you for your review. We appreciate you choosing us to stay at.

10/10 Excellent

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Excellent room
Of course it was clean! But also the king bed and kitchenette really made the stay memorable. Anytime I travel from now on I'll be looking for a Marriott for sure.
Stayed 1 night in Sep 2022
Response from Michelle, GM on Sep 17, 2022
Thank you! We appreciate you staying with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Nice Spot
Hotel was great - good location, clean inside and out, loved the kitchen in the suite, etc. The only thing I would change is that the bathroom tub was clogged, so anytime the shower was used, I would be ankle deep in water. But we only stayed one night so it bearable.
Stayed 1 night in Sep 2022
Response from Michelle, GM on Sep 17, 2022
Thank you for your review!