Great staff but unclean room
Posted Nov 15, 2016 on Hotels
The front desk and customer service was great, location was good but the room cleanliness was bad. We booked it for a quick overnight stay - Two of the members in our family had allergic reaction by the time they woke up in the morning. We found some hair that looked like pet hair on the bed and sofa. The room smelled bad and like smoke. This was supposed to be a pet free and smoke free room and we are unhappy about the hair, smell and allergic reaction.
The hotel staff was helpful at check-in l but we did not get a chance to talk them about the room cleanliness issues as we left in the morning quickly due to the issues