Ratings based on 157 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Treasure Island, FL

Great location to visit The Villages!

Posted Nov 28, 2017
Pros: Location and room
Location: The Villages! The adult Disney World!
On my first night I was able to walk to the town square for the lighting of the Christmas tree!
Comment from Hotel Management
Nov 29, 2017 by General Manager, Hotel Management
Dear Barb, thank you for choosing the TownePlace Suites The Villages, Lady Lakes for your visit. We are delighted to read you liked your comfortable room and our terrific location in the Spanish Springs Town Square. Thanks again for being our guest, and we look forward to your next visit.   Miranda L. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Clean and comfortable

Posted Nov 18, 2017
This bed was a dream! The hotel was really clean, the hot breakfast was delicious, and the front staff was helpful. We were only here one night, but wish we could have stayed longer!
Comment from Hotel Management
Nov 18, 2017 by General Manager, Hotel Management
Dear Jackie, thank you for sharing a wonderful review of the TownePlace Suites The Villages. Service and facilities are our best assets that we can offer to our guests, and we are thrilled to know you had a comfortable time with us. We look forward to welcoming you again whenever your travels bring you back here. Miranda L. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chadds Ford Pa

Great place to stay!

Posted Nov 16, 2017
My stay at the Towne Place Suites was wonderful!! Beautiful hotel! Friendly, welcoming staff!! Very clean! I would definitely recommend it and would love to come back again!
Comment from Hotel Management
Nov 17, 2017 by General Manager, Hotel Management
Dear Joanne, thank you for choosing the TownePlace Suites The Villages. We are so happy you were overwhelmed not only by our friendliness but also with our spotless property. We appreciate you recommending us and look forward to welcoming you back soon. Miranda L. General Manager
4 out of 5
Recommended
for Other
by A verified traveler from RI

Best location

Posted Oct 25, 2017
Pros: The helpful front desk and the breakfast
Cons: housekeeping
Location: Location is the best walking distance to the square, restaurants and theaters
The front desk agents were friendly and helpful. The 2 women I met at breakfast were accommodating and I enjoyed the breakfast. However the housekeeping staff needs work. We came in one night to find the light in the bathroom and the light in the kitchen on ........no worry about electric. The coffee and creamers were there the 1st day and not replaced I got some from the front desk. We had 1 face cloth again I got it from the front desk. We left towels on the floor and housekeeping replaced new towels but left the dirty ones on the floor.
Comment from Hotel Management
Oct 25, 2017 by General Manager, Hotel Management
Dear Carol, it was a pleasure having you as our guest at the TownePlace Suites The Villages, Lady Lake. We are delighted to know you were impressed with most aspects of our hotel, especially with our convenient location. Also, your feedback is of utmost value, and we will use it as a training tool to improve our service further. We look forward to your next visit in the near future. Miranda L. General Manager
3 out of 5
by A verified traveler

Faim

Posted Oct 24, 2017
Fair at best. Rooms were small. Suite indicated larger.
Comment from Hotel Management
Oct 24, 2017 by General Manager, Hotel Management
Thank you for staying with us and posting a review. We're sorry we fell short of your expectations with regard to the size of the room.Please accept our sincerest apologies that we let you down during this stay. We hope you will give us another chance to regain your trust, and provide you with excellent service on a future visit. Please visit us again soon. Miranda L. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Oct 17, 2017
Great surprise for a hotel that we've never stayed at. I'll look for this chain again.
Comment from Hotel Management
Oct 17, 2017 by General Manager , Hotel Management
Dear Guest, thanks for the wonderful feedback. We are glad to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure hosting you at TownePlace Suites The Villages, Lady Lake, and we look forward to welcoming you back soon. Miranda L. General Manager
1 out of 5
by Asia

Posted Sep 19, 2017 on Hotels
Comment from Hotel Management
Sep 21, 2017 by James, Hotel Management
\We appreciate your feedback and we're very sorry you were unhappy. We will be sure to share your survey with our team so that we can continually improve our guest experience. We hope you will consider staying with us again in the future. Miranda L General Manager
5 out of 5
by Celeste

Posted Sep 18, 2017 on Hotels
Comment from Hotel Management
Sep 20, 2017 by James, Hotel Management
Dear Celeste, thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at TownePlace Suites The Villages, Lady Lakes. Miranda L. General Manager
5 out of 5
Recommended
for Other
by A verified traveler from Florida

Had to evacuate during Hurricane Irma.

Posted Sep 16, 2017
Last room I could find in evacuating from Hurricane Irma. Had a dog, many people a dog. It would have cost $100 per stay to bring a dog to the Marriott which claims to be dog friendly, but for one night that's way too steep. If the Governor had not waived hotel dog fees for the hurricane Irma emergency, that $100 fee would have been painful. Thanks Gov Scott!
Comment from Hotel Management
Sep 18, 2017 by General Manager , Hotel Management
Dear Gale, thanks for making TownePlace Suites The Villages a part of your travel plans. We are glad to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we hope to welcome you back soon. Miranda L. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Almost a 5

Posted Sep 14, 2017
All great except for the waterlogged, hard center poached eggs. Kinda weird. But beautiful and excellent hotel.
Comment from Hotel Management
Sep 15, 2017 by General Manager , Hotel Management
Dear Guest, thank you for your stay at TownePlace Suites The Villages, Lady Lake. We are so pleased you enjoyed your stay with us. Our goal is to provide our guests with exceptional service and accommodations so we're glad that was your experience. Reviews such as yours mean a lot! We look forward to welcoming you back. Miranda L., General Manager