Ratings based on 139 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan/The Villages

GREAT HOTEL

Posted Jul 20, 2017
Cons: Breakfast left a lot to be desired. The eggs were cold and watery. Sausage and turkey bacon were good. Waffles were delicious.
Very comfortable, clean room. Mattress on bed was outstanding, slept like a baby. Close to dining,shopping and entertainment.
Comment from Hotel Management
Jul 21, 2017 by General Manager , Hotel Management
Dear Phil, thank you for choosing to stay with us and posting your wonderful review of TownePlace Suites, The Villages, Lady Lake. We are delighted to read you were impressed with your well-appointed room and that our location was perfect for needs. Thanks again for being our guest, and we look forward to seeing you again soon!  Miranda L., General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Right in the heart of The Village

Posted Jul 8, 2017
Pros: It comes with a fully supplied kitchen: stove with an oven, microwave, dishwasher, refrigerator/freezer, flatware, dishes, pots, pans, etc. see photos
Cons: Please let the guests know if ice machines are available. I didn't see any, so I made ice with the ice trays and container in the room's refrigerator.
Location: Lovely shops and restaurants nearby. Hotel gives guest a list and location of place.
The residents of The Village really put on a show for the 4th of July.
Comment from Hotel Management
Jul 11, 2017 by General Manager , Hotel Management
Dear Angela, thank you for choosing to stay with us and posting your wonderful review of TownePlace Suites, The Villages. We are delighted to read you were impressed with your well-equipped room and that our location was perfect for your needs. We appreciate your kind comments and would love the opportunity to welcome you back again. Miranda L., General Manager
3 out of 5
by Wayne

Average hotel.

Posted Apr 10, 2017 on Hotels
Ageing and in need of an update. Staff definitely could have been more welcoming. Area was convenient.
Comment from Hotel Management
Apr 13, 2017 by James, Hotel Management
Dear Wayne, Thank you for your review. We are glad you enjoyed your stay with us. We are sorry that you experienced some issues and assure you that you will see an improvement on your next stay. We invite you to return to our hotel on your next trip to our area. Our staff would like to make sure that your experience is nothing short of perfection. Miranda L. General Manager
2 out of 5
by William J

Posted Apr 9, 2017 on Hotels
The young woman at the reception desk was wonderful: friendly, informative, a vast knowledge of the area. The room was ok. Whoever painted the walls left spots on the ceiling! The bathroom, although clean, was in need of work. The grout looked half cleaned, if that's possible. When will hotels realize that there should be a place with a mirror outside of the bathroom for women to use while their husband is using the shower. It would facilitate getting out on the road again in a timely manner. Because we used Expedia to book our room we could not get the Marriott rewards points. The person at Expedia told us to tell the reception person at the Marriott for that. Sounds evasive to me. We probably would not stay there again. I did see at least one newer hotel nearby. I think we would try that one. Free breakfasts at all the Marriott's we stayed at could use improvement. I guess that's why it's free.
Comment from Hotel Management
Apr 13, 2017 by James, Hotel Management
Dear William, Thank you for your recent stay at our hotel and for sharing your feedback with fellow online reviewers. We are so pleased you enjoyed your overall stay with us. Our goal is to provide our guests with exceptional service and accommodations so I'm glad that was your experience. Your comments are important to us and I will share them at our next staff meeting and discuss where improvements can be made in our guest rooms. Please visit again soon! Miranda L. General Manager
5 out of 5
by Ian

Posted Mar 28, 2017 on Hotels
A nice quiet place to stay well off the highway, and the heated pool and hot tub were awesome. Live evening entertainment was nice and the Villages was an interesting retirement community.
Comment from Hotel Management
Mar 30, 2017 by James, Hotel Management
Dear Ian, we are so glad you chose to stay with us. Thank you for letting us know that you enjoyed our on-site facilities and your time in our surroundings as well. It was a pleasure having you as our guest, and we hope to see you again soon at the TownePlace Suites The Villages, Lady Lake. Miranda L. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Plantation, Florida

Nice Hotel near Sharon Morse Performing Arts Cente

Posted Feb 6, 2017
Pros: already answered
Location: already answered
The staff was very pleasant. We were allowed to check in early as we arrived before the check in time. The room was clean and the internet was easy to access. The wireless was too slow to support my VPN but I hooked up directly with a cable and it was fine. We had a 1 bedroom suite. The full kitchen was well stocked with everything you could imagine, even an apple peeler. The room was clean and cheerful. The hotel is in the center of the town and within walking distance to several restaurants and the performing arts center. The breakfast was excellent.
Comment from Hotel Management
Feb 7, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at TownePlace Suites The Villages, Lady Lake. We are glad our location was perfect for your needs and that you enjoyed your clean and well-appointed suite as well as the breakfast we served. We appreciate your feedback and look forward to seeing you again the next time your travels bring you to our area. Miranda L. General Manager
4 out of 5
by GRETCHEN

Location, Location, Location

Posted Jan 23, 2017 on Hotels
This hotel is all about location. As a hotel goes, it was clean, not spotless, but ok. I discarded two of the three towels upon arrival (they were not clean/hair). Rooms could use some updating- cracks in walls, chips in paint, etc. Pool area is fine. The location of the hotel can't be beat when visiting The Villages. You are in the heart of Spanish Springs and close to most everything else. The downside to this is, there is no designated parking for hotel guests. One of the nights I was there, a car show was being held in the square. I had to park a block away from the hotel because there is no designated parking for hotel guests. If you have difficulty walking, you should know this up front!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for your review of the TownePlace Suites The Villages. I am happy to read that we exceeded your expectations during your visit and our location next to the Spanish Springs Village area was perfect for your needs. We appreciate your observations and hope to have the pleasure of welcoming you back whenever your travel brings you this way. Miranda L. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel room was spacious and clean.

Posted Jan 13, 2017
Pros: Convenience to show.
Location: Show venue was nice and plenty of places to eat nearby.
It was only for one night by I was happy with the room and the service.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Thank you for choosing the TownePlace Suites The Villages, Lady Lakes for your stay. We are so glad our location was perfect for your visit and that you were happy with our clean, spacious suites and friendly service. Thanks again for the great review. We hope to be your first choice every time you visit The Villages. Miranda L. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids.

Clean, comfortable, quiet and good value.

Posted Dec 23, 2016
Great room, comfortable, clean and functional. Beds were some of the best ive used. Breakfast(incl.) is more than sufficient. Hotel is within walking distance to restaurants and pubs within The Villages.
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Thank you for choosing the TownePlace Suites The Villages, Lady Lake for your stay. We love knowing how much you enjoyed your suite and especially the bedding. It is also great to read that you enjoyed the breakfast we served and the convenience of our location as well. Thanks for letting others know about your comfortable experience with us. We hope you will return soon for another relaxing stay. Miranda L. General Manager
5 out of 5
by A verified traveler

Posted Oct 26, 2016 on Hotels
We had a Great Stay Everyone was nice and always asked how everything was,,,just wish we had cold drinks to buy at the time the fridge was broken at front desk but everything else was Very Good Will definetly stay there again...
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thank you for your stay and for taking the time to write about your experience at the TownePlace Suites The Villages. We are so pleased you enjoyed an outstanding stay and that our associates provided you with such excellent customer service. It was great to have you here, and we look forward to your next stay with us soon. Miranda L. General Manager