Exterior

Reviews of Courtyard by Marriott Lafayette Airport

3 out of 5
Courtyard by Marriott Lafayette Airport
214 E Kaliste Saloom Rd, Lafayette, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 421 out of 828 reviews" "
Rating 8 - Good. 238 out of 828 reviews" "
Rating 6 - Okay. 93 out of 828 reviews" "
Rating 4 - Poor. 48 out of 828 reviews" "
Rating 2 - Terrible. 28 out of 828 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Reshetta, Richmond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be staying here for all of my work visits to the area.
Stayed 1 night in Mar 2024
Response from Tori on Apr 15, 2024
Good Morning thanks for your feed back it will be shared with the staff.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that you couldn't get a regular cup of coffee there and starbucks only jad expresso .and a small orange juice was 6$.
Stayed 2 nights in Mar 2024
Response from B.G. on Apr 1, 2024
Dear Brenda,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Food & Beverage leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Theresa, Ponchatoula

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We had a great short stay . Miss Tori at the front desk was super sweet to my kiddos and helped me to get an early check in so that my daughter could get ready for her gymnastics competition. She was for sure the best part of our stay at the hotel . The only negative was that the indoor pool was way too cold for my kiddos to swim . The pool was the top reason we chose that hotel so that was a let down but most everything else was good . Thanks again to Miss Tori she was professional and just a doll !
Stayed 1 night in Mar 2024
Response from Bob G. on Mar 25, 2024
Dear Miss Theresa,On behalf of the entire hotel team, I want to thank you for sharing about your stay experience especially with Tori.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our whole team at our Smart Start meeting as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Diendre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The most part it was nice but indoor pool area was cold. The min reason why I rented a indoor pool
Stayed 1 night in Mar 2024
Response from Bob G. on Mar 25, 2024
Dear Diendra,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the pool is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
When we go to the hotel we were told that they did not have the room we reserved. I really needed two beds but instead I got what appears to be 1 side of a conjoined room it’s a suite however it’s broken into odd rooms with a very small couch with a pull out and a queen bed in another small room. It’s fortunate that my mother and I are small people as we had to share a queen bed. I was hoping to be comfortable as the room was nearly 200 a night after an extra 20 dollar incidental charge.
Stayed 1 night in Mar 2024
Response from Tori on Mar 24, 2024
Good Morning sorry for any inconvenience that you occurred during your staff. We will address these issues with the staff.

10/10 Excellent

Rodney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Tori on Mar 11, 2024
Thanks for the review

10/10 Excellent

Angelina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this facility are great. Very informative and welcoming.
Stayed 1 night in Mar 2024
Response from tori on Mar 11, 2024
Thanks

6/10 Okay

Lanear Renea

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very dated
Stayed 1 night in Mar 2024
Response from BG on Mar 6, 2024
Dear Ms. Allen,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Bob GrenchikGuest Services Manager

10/10 Excellent

Billie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. We stayed here last year for a band event for my son. I remembered how good the breakfast was and how friendly the staff was. This time the staff was still friendly, but unfortunately I guess they had a call in and the restaurant didn’t open. I was really banking on the restaurant being open the next morning because we didn’t have time to get breakfast elsewhere. Other than that, everything was great. The maintenance and housekeeping staff are amazing!!! They’re super helpful and friendly! Ironically the front desk staff has the personality of a box of rocks, but they weren’t rude.
Stayed 1 night in Feb 2024
Response from Tori on Feb 24, 2024
Good afternoon that's for the response I will let the staff know

10/10 Excellent

Lauren

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Tori on Feb 24, 2024
That's for your response i will share with the staff

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 2 nights in Jan 2024
Response from Tori on Feb 24, 2024
Good morning that your rour response i will share it with the staff

6/10 Okay

Huong

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
It’s ok but could be better
The ac/heater unit was loud and the vibration from the system made sleep uncomfortable. There is no vent in restroom, iron board need to be replace. No breakfast or coffee was offered for weekend guests. Especially when that was part of the amenities offered when booking. The room just felt old for a hotel under the Marriott’s name. Otherwise, it was clean and friendly staff.
Stayed 1 night in Jan 2024
Response from Tori on Feb 24, 2024
Good morning that's for your response i will share it with the staff

10/10 Excellent

Arlisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first desk clerk was really nice. He was very informative.
Stayed 1 night in Dec 2023
Response from BG on Dec 22, 2023
Dear Ms. Arlisha,On behalf of the entire hotel team, I want to thank you for sharing about your experience with our front desk clerk.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Rachelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from BG on Dec 21, 2023
Dear Rachelle,On behalf of the entire hotel team, I want to thank you for sharing your stay experience. Your feedback helps us improve our product and we thank you for staying with us! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tinesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Clean and comfortable
Stayed 2 nights in Dec 2023
Response from Bob on Dec 19, 2023
Dear Ms. Tinesha,On behalf of the entire hotel team, I want to thank you for sharing that you enjoyed your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our housekeeping team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Our stay was good, staff was very friendly and helpful, our room was great , our only complaint was the fridge in the room wasn’t working, the very helpful staff got it up and running, but was still bad do to the fact it was on some type of timer, and shut off every 2 hours
Stayed 1 night in Dec 2023
Response from FOM on Dec 15, 2023
Thanks for the review David!

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on Dec 11, 2023
Thanks for the review Ashley!

10/10 Excellent

Billie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on Dec 11, 2023
Thanks for the review Billie!

10/10 Excellent

Brianna

Stayed 1 night in Dec 2023
Response from FOM on Dec 11, 2023
Thanks for the review Brianna!

6/10 Okay

Peter

Liked: Staff & service, amenities, property conditions & facilities
Bathroom and shower were poor. Bathtub did not work
Stayed 4 nights in Nov 2023
Response from FOM on Dec 11, 2023
Thanks for the review Peter.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
No problems except that the GPS took me to another hotel down the street. When I called CbM the front desk agent gave me good directions to the hotel. She was very efficient and nice.
Stayed 1 night in Nov 2023
Response from Courtyard Champion on Nov 28, 2023
Thanks for the review David! Im pleased to hear that our team members were able to help you!

10/10 Excellent

Christine

Stayed 1 night in Nov 2023
Response from Bob on Dec 19, 2023
Dear Ms. Christine,On behalf of the entire hotel team, I want to thank you for posting a review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our housekeeping team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

AKI

Stayed 1 night in Nov 2023
Response from FOM on Dec 15, 2023
Thanks for the great review Aki!

6/10 Okay

Donna

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Courtyard Champion on Nov 20, 2023
Thanks for the review Donna!

8/10 Good

Christine

Stayed 2 nights in Nov 2023
Response from FOM on Dec 11, 2023
Thanks for the review Christine!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Courtyard Champion on Nov 20, 2023
Thanks for the great review Rebecca!

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable and clean. Bath had no amenities and in the tub where soap and shampoo was supposed to be looked like it was broken off and not replaced. Remove completely or replace
Stayed 1 night in Oct 2023
Response from Courtyard Champion on Nov 11, 2023
I do apologize that your bathroom did not have the correct amenities. I have communicated with the respective departments to get that rectified for the next guest. Thank you for taking time to bring this to our attention. I hope that we will see you again soon!

10/10 Excellent

Rae

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Courtyard Champion on Nov 11, 2023
Thanks for the review Rae!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtyard Champion on Oct 29, 2023
Thanks for the review!

10/10 Excellent

Diendre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtyard Champion on Oct 22, 2023
Thanks for the great review Diendre!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Courtyard Champion on Nov 11, 2023
Thanks for the review Robert!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, comfortable beds
Stayed 2 nights in Oct 2023
Response from Courtyard Champion on Oct 17, 2023
Thanks for the amazing review Sabrina!

10/10 Excellent

Godfrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Courtyard Champion on Oct 17, 2023
Thanks for the amazing review Godfrey!

10/10 Excellent

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great experience. Customer service was excellent!
Stayed 1 night in Oct 2023
Response from Courtyard Champ on Oct 17, 2023
Thanks for the great review Ginny!

10/10 Excellent

Courtney

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms great pool area and hot tub was amazing
Stayed 1 night in Oct 2023
Response from Courtyard Champion on Oct 17, 2023
Thanks for the great review Courtney!

10/10 Excellent

EMILY, SILSBEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and fabulous indoor pool and hot tub
Stayed 1 night in Oct 2023
Response from Courtyard Champion on Oct 8, 2023
Thanks for the great review Emily!

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick. Beds were comfortable. Room was clean. Soap and shampoo/conditioner in shower were good quality. AC worked great.
Stayed 1 night in Oct 2023
Response from Courtyard Champion on Oct 8, 2023
Thanks for the great review Jessica!

10/10 Excellent

kristii

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was wonderful room was clean mattresses was amazing
Stayed 1 night in Sep 2023
Response from Courtyard Champion on Oct 2, 2023
Thanks for the great review Kristii!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtyard Champion on Oct 2, 2023
Thank you for the great review Curtis!

8/10 Good

Christel

Stayed 1 night in Sep 2023
Response from Courtyard Champion on Oct 2, 2023
Thanks for the 8/10 Christel!

10/10 Excellent

Donis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtyard Champion on Oct 2, 2023
Thanks for the great review Donis!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/C worked great
Room was clean, quiet and cool. Our air conditioning was not working at our house. Indoor temperature at home was 90 degrees. Our room temperature was a perfect 70 degrees the whole night and into the morning. We all slept well!! When we checked out and walked outside, the REAL FEEL was already 100 degrees. No time to swim, but we will the next time we stay here!!
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 6, 2023
Dear Ms. Susan, Thank you for your review and staying with us. We are glad we could accommodate your circumstance and that your stay was enjoyable. Hopefully next time with us you can get a swim in!

8/10 Good

Nakia L.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from FOM on Aug 12, 2023
Thanks for the review Nikia!

10/10 Excellent

Rodolfo, Hockley

Stayed 1 night in Aug 2023
Response from FOM on Aug 26, 2023
Thanks for the 5 stars!

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff were friendly. Clean hotel, lots of parking. The indoor pool is awesome!
Stayed 2 nights in Jul 2023
Response from Courtyard Champion on Jul 16, 2023
Thanks for the 5 stars Christopher!

4/10 Poor

Casey

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not great
Staff was not very friendly, at check in or the bistro. We ate at the bistro one night during our stay, it is extremely overpriced. I ordered a grilled cheese and tomato soup, my daughter ordered the skillet meatballs, we waited approximately 1.5 hours for our food. Our first night the electricity went off (of course that’s not the staffs fault) but they do not have a backup generator, or emergency lights.
Stayed 2 nights in Jul 2023
Response from GSM on Jul 10, 2023
Thank you very much for the feedback! We appreciate both good and bad reviews as they keep us improving our product and services. I do apologize that your stay included disappointing elements within our control both with the friendliness of staff and timeliness of food orders. We strive with our front desk service and Bistro to make our guests both welcome and effectively served in an acceptable time frame. Thank you again for your feedback so we can better address these staffing issues.

2/10 Terrible

Caitlyn

Stayed 1 night in Jun 2023
Response from FOM on Jun 26, 2023
Thank you for taking the time to review us Caitlyn.

6/10 Okay

Rhonada

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from Bob G. on Jun 19, 2023
Thank you, Rhonada for your feedback! We appreciate all reviews as they help us improve our product.

10/10 Excellent

LaTarra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the looks of it, the property was being renovated. Very nice.
Stayed 2 nights in Jun 2023
Response from Brice on Jun 12, 2023
Thank you for the 5 stars!

10/10 Excellent

christopher

Stayed 2 nights in Jun 2023
Response from Brice on Jun 7, 2023
Thanks for the 5 stars Christopher!