Ratings based on 426 Verified Reviews

3.5 out of 5
63% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from laffayette,la

Nice hotel love that theirs a kitchen in the rooms

Posted Dec 9, 2017
I have have stayed here over 15 times. Friendly staff and clean rooms for a awesome rate. Available dishes and pots to cook in. I plan on coming here every time I need a room. Easy booking on line. Love it
Comment from Hotel Management
Dec 9, 2017 by Hotel Management , Hotel Management
Katherine, thanks for being a loyal guest of Extended Stay America. We are thrilled to know we exceeded your expectations again and that you were especially happy with the kitchenette in your room. It was a pleasure serving you, and we look forward to many more visits from you. Sincerely, Hotel Management
1 out of 5
by A verified traveler from lafayette la

Hotel Horror

Posted Dec 4, 2017
Very bad smell from the time I walked in the bed room sheets were bloody and unclean I should have ran from the first walk in but there were no refunds and I was from out of town
Comment from Hotel Management
Dec 7, 2017 by Hotel Management , Hotel Management
It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
5 out of 5
by Grant

Posted Nov 23, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017 by Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
5 out of 5
by Julian

Posted Nov 20, 2017 on Hotels
Really good
Comment from Hotel Management
Nov 22, 2017 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. We look forward to having you as our guest again soon! Sincerely, Hotel Management
4 out of 5
by Edward B

Posted Nov 20, 2017 on Hotels
Comment from Hotel Management
Nov 22, 2017 by Manager, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
4 out of 5
by corey

Great deal for the cost

Posted Nov 20, 2017 on Hotels
The location and comfort was great for the price
Comment from Hotel Management
Nov 22, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are thrilled to know our location was ideal for your needs and that you also found us to be of a good value in the area. Thanks again for your feedback, and we look forward to welcoming you back soon! Sincerely, Hotel Management
5 out of 5
by Michael scott

Posted Nov 20, 2017 on Hotels
Great
Comment from Hotel Management
Nov 22, 2017 by Manager, Hotel Management
Thank you for reviewing your stay at Extended Stay America. It’s good to know you enjoyed your time with us and were impressed with the comfort of your well-appointed room. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management
4 out of 5
by Natalia

Posted Nov 10, 2017 on Hotels
Comment from Hotel Management
Nov 12, 2017 by Manager, Hotel Management
Natalia, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Get it a second thought..low room price

Posted Nov 7, 2017 on Hotels
The A/C was not working...it kept going off and one. It has a smell (room). The icebox was making noises. The toilet was dirty.
Comment from Hotel Management
Nov 9, 2017 by Manager, Hotel Management
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
4 out of 5
by Chasitie

OK stay

Posted Oct 30, 2017 on Hotels
My stay was fine but I was disappointed that there wasn't an ice maker or complimentary water bottles.
Comment from Hotel Management
Nov 1, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America. It’s nice to know you had a pleasant experience, but we are sorry we missed meeting some of your expectations. Please know, as we have a full-size refrigerator in all of our suites which includes ice trays for your convenience, we do not have ice machines on our property. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management