Exterior

Reviews of Hilton Garden Inn Lafayette/Cajundome

3 out of 5
Hilton Garden Inn Lafayette/Cajundome
2350 W Congress St, Lafayette, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Amy, We are thrilled you had an excellent stay at Hilton Garden Inn Lafayette/Cajundome, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards,Blair Stancliff General Manager

10/10 Excellent

Cory

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Cory, We are delighted you enjoyed your stay at Hilton Garden Inn Lafayette/Cajundome. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Best regards,Blair Stancliff General Manager

4/10 Poor

Valerie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Could you give me a discount because the elevator was broken. I had an event to go to and it made me late. I like the hotel.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Valerie, We sincerely apologize for any inconvenience caused by the broken elevator during your stay. We understand the importance of timely access and regret the impact it had on your schedule. Please know that our team is working diligently to address the issue and prevent similar occurrences in the future. We value your patronage and hope to welcome you back for a smoother experience. Thank you for choosing to stay with us.Best regards,Blair Stancliff General Manager

10/10 Excellent

Keri

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff was very welcoming and courteous. The rooms were very clean and accommodating. We will definitely be back.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Keri, We're thrilled you enjoyed your stay at Hilton Garden Inn Lafayette/Cajundome! It's wonderful to know our staff made you feel welcome and that you found the rooms clean and accommodating. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Blair Stancliff General Manager

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Sheila, We are pleased to receive your generous rating for Hilton Garden Inn Lafayette/Cajundome. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best regards,Blair Stancliff General Manager

10/10 Excellent

Amy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying here and won’t be my last.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Amy, We're thrilled that you had such a positive experience during your stay at Hilton Garden Inn Lafayette/Cajundome. Thank you for being so loyal, and we look forward to welcoming you back for many more enjoyable visits in the future!Best regards,Blair Stancliff General Manager

10/10 Excellent

Randall

Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Randall, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Lafayette/Cajundome. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best regards,Blair Stancliff General Manager

8/10 Good

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the bathroom water temperature was very hard to regulate, both the shower and sink. Bathtub was old and very slippery.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Marcos, We are delighted you had an overall good stay at Hilton Garden Inn Lafayette/Cajundome. Your feedback about the bathroom is appreciated, and we apologize for any inconvenience you faced. We'll address these concerns with the respective team members to ensure a more comfortable experience for our guests. Thank you for choosing us, and we look forward to welcoming you back for an even more enjoyable stay in the future.Best regards,Blair Stancliff General Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Bruce, Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Garden Inn Lafayette/Cajundome; we hope to see you again soon. Best regards,Blair Stancliff General Manager

8/10 Good

Brandie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtubs could use some updating and sheets had hair on them and it would be nice if they had a continental breakfast in the morning. Other than those things the stay was great.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Brandie, Thank you for choosing Hilton Garden Inn Lafayette/Cajundome! We'll certainly consider your feedback for improvements. Your comfort is our priority, and we're thrilled you had an overall great experience. We look forward to welcoming you back for another enjoyable stay!Best regards,Blair Stancliff General Manager

10/10 Excellent

DOUG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear DOUG, We are delighted you had a great experience with our staff at Hilton Garden Inn Lafayette/Cajundome! Thank you for your positive feedback, and we look forward to welcoming you back again soon.Best regards,Blair Stancliff General Manager

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice pleasant clean hotel. Enjoyed our stay and staff was all very personable
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Ronnie, Thank you for reviewing your stay at the Hilton Garden Inn Lafayette/Cajundome. It was a pleasure to read that we exceeded your expectations. We work hard to ensure every guest has a comfortable and relaxing stay, so we will surely share your generous compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you again soon.Best regards,Blair Stancliff General Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
We were close to the Mari’s Gras parades which we wanted to see. The hotel staff were very helpful checking in, checking out and the breakfast crew were outstanding as well.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Denise, Thank you for choosing Hilton Garden Inn Lafayette/Cajundome! We're thrilled you enjoyed our convenient location and found our staff helpful during check-in, check-out, and breakfast service. Your kind words are greatly appreciated, and we look forward to welcoming you back for another exceptional stay!Best regards,Blair Stancliff General Manager

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The place was so clean and the staff was awesome. We will definitely stay here again.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Tony, Thank you for choosing Hilton Garden Inn Lafayette/Cajundome for your stay! We're thrilled you enjoyed your time with us, appreciating the cleanliness and our awesome staff. Your positive feedback means a lot, and we look forward to welcoming you back for another enjoyable stay.Best regards,Blair Stancliff General Manager

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Agave restaurant Cajun Dome and Beads for Less...great location
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Cathy, We're delighted you enjoyed the convenient location. Your positive feedback is appreciated, and we hope to welcome you back for another wonderful stay. Thank you for choosing Hilton Garden Inn Lafayette/Cajundome!Best regards,Blair Stancliff General Manager

10/10 Excellent

BRITNI

Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
Dear BRITNI, Thank you for choosing Hilton Garden Inn Lafayette/Cajundome. We were pleased that we exceeded your expectations during your visit. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Best regards,Blair Stancliff General Manager

10/10 Excellent

Helena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located across the street from the Cajun Dome. Super nice & clean!
Response from General Manager on Feb 9, 2024
Dear Helena, Thank you for choosing Hilton Garden Inn Lafayette/Cajundome! We're delighted you appreciated our convenient location across from the Cajundome and found our hotel super nice and clean. Your satisfaction is our priority, and we're thrilled to exceed your expectations. We look forward to welcoming you back for another enjoyable stay soon!Best regards,Blair Stancliff General Manager

6/10 Okay

Songze

Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Songze, We're glad you chose our hotel for your recent stay. Your rating and experience both matter to us as we strive for continuous improvement. We hope to have the pleasure of welcoming you back again.Best regards,Blair Stancliff General Manager

10/10 Excellent

Sandy

Stayed 1 night in Dec 2023
Response from General Manager on Jan 18, 2024
Dear Sandy, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Lafayette/Cajundome.Best regards,Blair Stancliff General Manager

10/10 Excellent

Shbrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice, clean hotel and pleasant staff. Check in was a breeze. On site restaurant was ok, at least the breakfast was , the dinner choices were vety limited. I only wish eating places were closer.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Shbrone, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. We are also glad that you liked our on-site amenities. Thank you for your specific feedback about our location. It was our pleasure to host you at Hilton Garden Inn Lafayette/Cajundome, and we look forward to seeing you soon.Best regards,Blair Stancliff General Manager

10/10 Excellent

KIVA

Stayed 1 night in Dec 2023
Response from General Manager on Dec 25, 2023
Dear KIVA, Thank you for the excellent rating for Hilton Garden Inn Lafayette/Cajundome! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best regards,Blair Stancliff General Manager

4/10 Poor

Francisco

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Francisco, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best regards,Blair Stancliff General Manager

2/10 Terrible

Joshua

Disliked: Staff & service, amenities, property conditions & facilities
Hotel had a hiring event with hundreds of people. The lobby was so crowded that staff had to take me through the kitchen to get to my room. All seats in the breakfast area were taken by people waiting for the event. Coffee cups were all gone. Paying customers that were staying there were unable to park, get to their rooms, or use the services they paid for. I ended up switching hotels.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 17, 2023
Dear Joshua, We sincerely apologize for the inconvenience caused during your stay. The overcrowding due to the event impacted your experience, and we regret the challenges you faced with parking, accessing your room, and utilizing hotel services. Please accept our apologies for the disruption this caused. Please know that your feedback is valuable, and we are actively addressing these issues to ensure a smoother experience for all our guests. We appreciate your understanding and hope for the opportunity to regain your trust in the future.Best regards,Blair Stancliff General Manager

10/10 Excellent

Walter

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The drawers had empty bags ECT from previous customers.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 16, 2023
Dear Walter, We appreciate your feedback about Hilton Garden Inn Lafayette/Cajundome. We'll address this matter with our housekeeping team to ensure a more thorough check of drawers. Your comfort is our priority, and we look forward to welcoming you back for an improved experience. Thank you for bringing this to our attention.Best regards,Blair Stancliff General Manager

10/10 Excellent

Myrna

Stayed 1 night in Dec 2023
Response from General Manager on Dec 14, 2023
Dear Myrna, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Lafayette/Cajundome. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best regards,Blair Stancliff General Manager

10/10 Excellent

Karla

Stayed 1 night in Dec 2023
Response from General Manager on Dec 7, 2023
Dear Karla, It was a pleasure receiving your fantastic rating for Hilton Garden Inn Lafayette/Cajundome. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Best regards,Blair Stancliff General Manager

10/10 Excellent

Sandy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our pets and the room we were given made it very convenient to take them outside.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Sandy, Thank you for your recent stay at Hilton Garden Inn Lafayette/Cajundome. We are pleased we could make you and your companion most comfortable during your stay. We try to accommodate our guests with pets by placing them near the exit to make it most convenient for their needs. We are glad that details such as this made your stay more enjoyable. We look forward to welcoming you again whenever your travels bring you back to the area.Best regards,Blair Stancliff General Manager

6/10 Okay

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very hot water no matter how long I waited.. as suggested
Stayed 1 night in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Perry, Thank you for taking the time to leave your review. We genuinely regret that you had some challenges with the hot water in your room. We always aim to provide a comfortable, relaxing experience; we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will visit again so we can provide you with the flawless visit you deserve.Best regards,Blair Stancliff General Manager

8/10 Good

Melissa

Stayed 2 nights in Nov 2023
Response from General Manager on Dec 10, 2023
Dear Melissa, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Lafayette/Cajundome. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We look forward to welcoming you back and wish you all the best for your future travels.Best regards,Blair Stancliff General Manager

8/10 Good

Aimee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Dear Aimee, We appreciate you taking the time to share your generous rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Garden Inn Lafayette/Cajundome.Best regards,Blair Stancliff General Manager

6/10 Okay

Theresa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Dear Theresa, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best regards,Blair Stancliff General Manager

2/10 Terrible

Ryan

Stayed 1 night in Aug 2023
Response from J.J. on Nov 6, 2023
Hi Mr. Pittmon, I see you gave the hotel a rating of 2 out of 10, but I do not see any comments of why. Can you please let us know if there was anything that the hotel should be aware of or something we may need to improve on? I see your reservation was on August 24th, which was over 2 months ago.

10/10 Excellent

Margaret

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and the landscape was beautiful. The entrance to the building gave you an at home feeling away from home. The foyer and living area was very nice and pleasant. The staff was very nice, especially Joselyn the desk host.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Margaret, We're thrilled your stay at Hilton Garden Inn Lafayette/Cajundome was so enjoyable. It's wonderful that you found the property well-maintained with beautiful landscaping. The at-home feeling and pleasant foyer indeed added to your experience. We'll make sure to pass on your kind words to Joselyn and our staff. We look forward to welcoming you back in the future!Best regards,Blair Stancliff General Manager

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First impressions are very important. This was my first time here and all I can say is that from check in to check out, everything was fabulous. I will only stay at this location whenever I and in that town again. Customer service was fantastic.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Yolanda, We are thrilled to hear about your fabulous experience at Hilton Garden Inn Lafayette/Cajundome! Providing exceptional customer service is our top priority, and we're delighted to have left a positive first impression. Your praise is greatly appreciated, and we look forward to welcoming you back whenever you're in town again. Thank you for choosing us for your stay!Best regards,Blair Stancliff General Manager

10/10 Excellent

Jaselyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Jaselyn, Thank you for the perfect rating! We are delighted to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hilton Garden Inn Lafayette/Cajundome, and we look forward to welcoming you back soon.Best regards,Blair Stancliff General Manager

10/10 Excellent

Jill

Stayed 1 night in Oct 2023
Response from General Manager on Nov 8, 2023
Dear Jill, Thank you for your excellent rating. Our top priority is for you to have an enjoyable stay, and we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn Lafayette/Cajundome, and we look forward to welcoming you again soon.Best regards,Blair Stancliff General Manager

10/10 Excellent

Sherri

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff. Clean room. Comfy bed. Hotel is very quiet. Would stay there again.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Sherri, We're delighted you had such a positive experience at Hilton Garden Inn Lafayette/Cajundome. Thank you for your kind words about our friendly staff, clean rooms, and comfortable beds. We look forward to welcoming you back for another enjoyable stay. Your satisfaction is our priority.Best regards,Blair Stancliff General Manager

10/10 Excellent

Joshua

Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Joshua, It is wonderful to know you enjoyed everything about your time at Hilton Garden Inn Lafayette/Cajundome and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best regards,Blair Stancliff General Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great
Stayed 1 night in Oct 2023
Response from General Manager on Oct 15, 2023
Dear Patricia, We're delighted you had a positive experience with our team at Hilton Garden Inn Lafayette/Cajundome. Your kind words mean a lot to us, and we hope to welcome you back for another fantastic stay in the future. Thank you for choosing our hotel!Best regards,Blair Stancliff General Manager

10/10 Excellent

Joseph, Houston

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in West Lafayette
Stayed 1 night in Oct 2023
Response from General Manager on Oct 5, 2023
Dear Joseph, Thank you for your kind words! We're delighted that you consider Hilton Garden Inn Lafayette/Cajundome as the best hotel in West Lafayette. Your satisfaction is our top priority, and we look forward to providing you with exceptional service and accommodations during your future visits.Best regards,Blair Stancliff General Manager

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Oct 3, 2023
Dear Michelle, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Lafayette/Cajundome.Best regards,Blair Stancliff General Manager

6/10 Okay

Venecia

Noisy but ok
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Venecia, Thank you for taking a moment to share your experience. We are glad your overall stay was pleasant. However, we apologize for the noise issues. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our city.Best regards,Blair Stancliff General Manager

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great Hotel in Lafayette
Great Hotel. Close proximity to everything I wanted and needed to do. The associate who checked me in was fantastic. The room was very comfortable and spacious. Room for improvement yes: My hot water never heated up in the 2 days, and the pillows could be a little firmer. A complimentary breakfast would have been nice. However a 5-star experience.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Christopher, We're delighted you had a great stay at Hilton Garden Inn Lafayette/Cajundome! We appreciate your feedback and apologize for the inconvenience regarding the hot water and pillow firmness. We'll certainly look into these issues to improve the guest experience. Thank you for your five-star rating, and we hope to welcome you back soon for an even better experience!Best regards,Blair Stancliff General Manager

8/10 Good

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ive stay here twice now. Its in a great location.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Melissa, Thank you for returning to Hilton Garden Inn Lafayette/Cajundome. We are glad you continue to enjoy your stay with us and are happy our location was convenient for your visit to our city's many attractions. It was a pleasure hosting you, and we look forward to your return the next time you travel to the area! Best regards,Blair Stancliff General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 12, 2023
Dear Gregory, Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn Lafayette/Cajundome. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best regards,Blair Stancliff General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Daniel, Thank you for choosing Hilton Garden Inn Lafayette/Cajundome and for the excellent rating. We are thrilled that we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best regards,Blair Stancliff General Manager

2/10 Terrible

Angela

Stayed 1 night in Aug 2023
Response from General Manager on Sep 21, 2023
Dear Angela, Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Best regards,Blair Stancliff General Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 15, 2023
Dear Lisa, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn Lafayette/Cajundome, and we look forward to welcoming you again soon. Best regards,Blair Stancliff General Manager

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 16, 2023
Dear Meghan, Thank you for reviewing your stay at the Hilton Garden Inn Lafayette/Cajundome. It was a pleasure to read that we exceeded your expectations. We work hard to ensure every guest has a comfortable and relaxing stay, so we will surely share your generous compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you soon.Best regards,Blair Stancliff General Manager

6/10 Okay

Christopher

Disliked: Staff & service
I could hear every time another guest flushed a toilet or turn in the shower at night. There was no good morning or good night from the employees. The drinks are over priced.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Christopher, Thank you for staying at our hotel and sharing your experience. We are very disappointed to learn about the issues you have highlighted in your review, and we hope you will accept our apologies. The situation you described is not typical, and steps have been taken to address this appropriately. We do hope you will revisit so we can better demonstrate our commitment to service excellence.Best regards,Blair Stancliff General Manager