Ratings based on 715 Verified Reviews

3.4 out of 5
68% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by Harold

This traveler left a rating score only Posted Jul 7, 2017 on Hotels
4 out of 5
by Allen

Posted Jul 6, 2017 on Hotels
Front desk was locked when we tried to check out at 4:30 a.m. Could not get anyone to respond.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback regarding your recent stay. I am sorry to hear that your experience was less than perfect. Please accept my deepest apologies. I have shared your comments with my team and I assure you that I addressed your concerns. Thank you for choosing to stay with us. Natasha S. General Manager
1 out of 5
by A verified traveler from New Orlean

Worse LQ I have used

Posted Jul 4, 2017
Bugs and dog food in the ground in the room. Dog poop on the grounds, even in the middle of the parking lot. Ice bucket was filled with water. The room was clearly not attended to other than changing the sheets.
Comment from Hotel Management
Jul 7, 2017 by Natasha S., Hotel Management
Thank you for bring this matter to my attention. Please accept my deepest apologies. We pride ourselves on providing excellent customer service, cleanliness, and attention to detail. I have shared your comments with our housekeeping staff for immediate attention. Kindly contact me on your next visit, and I will personally ensure your room is immaculate
4 out of 5
by Ashley

Posted Jul 3, 2017 on Hotels
The hotel was average, when we asked for additional wash rags they didn't have any.
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Thank you for your recent stay and feedback. I am sorry that we feel short of our usual service standards during your stay. Please accept my deepest apologies. I have shared your review with my team and i have taken this opportunity to review our service standards. Again, thank you for staying with us. Natasha S. General Manager
2 out of 5
by A verified traveler

Very Disappointed

Posted Jun 29, 2017 on Hotels
When we drove up to the canopy to check in, as soon as I got out of the truck I got bummed by a woman and most likely her pimp. The area is very iffy with lots of foot traffic. The lady behind the desk was very nice and we got our room. As soon as we opened the door, it smelled very musty and upon entering we noticed a chocolate chip cookie and hair bands on the floor in the bathroom area and the mirror and toilet were filthy. It was obvious that the room had not been cleaned. I went back and the lady apologized and gave us a new room. The new room was cleaner, but my wife was so concerned that we went across the street to dollar tree and got cleaners and air freshener and she cleaned the toilet the tub and the vanity. It was a Saturday night and it was surprisingly quiet considering the other reviews of the hotel. The breakfast was good and the beds were comfortable. This hotel really needs to be updated because the furnishing were severely worn and banged up. We did not not feel comfortable leaving our room after dark.
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
I’m concerned about the problems you experienced during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology. We accommodate many guests each evening, and the principal goal of our hotel is to provide a spotlessly clean hotel and great customer service. Consequently, it’s disappointing to learn that you were unhappy during your stay, since we strive to provide quality service to all of our guest. I want you to know that your comments and suggestions we are taken seriously. They tell us what we’re doing right, what we’re doing wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and appropriate actions have been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Again, I want to thank you for taking the time to share your concerns with us. There’s no excuse for anything less that complete guest satisfaction. That’s our goal. We look forward to serving you again in near future. Natasha S. General Manager
2 out of 5
by A verified traveler from Louisiana

Terrible Hotel

Posted Jun 26, 2017
Pros: N/A
Cons: Train your staff. Fix your water pressure.
Several things went wrong. 1. We arrived around 1pm and the room wasn't ready. thats ok for a 3pm check in. But when we got back at 4pm, the room still wants ready. The tried to put us in a smoking room which we weren't gonna do. They finally got us in a room around 5pm. which had us really behind for our event. 2. The staff would not answer the phone the entire trip to Lafayette. Upon arrival, there was no at the desk for 5 minutes. Finally the girl came into the lobby and spoke to me. The same thing happened at check out but she never came out, she just shouted from another room "do you need a receipt". this seems very unprofessional. 3. On check out day around 10am, the cleaning lady tried to open our door while we were in the room. I called the front desk and the lady said the lady "must have been checkin on yall"!! 4. The waters pressure in the shower would alternate from strong to dripping all on its on. In a 10 min shower, we lost water pressure at least 5 times. I felt very uncomfortable to stay at this hotel. I was real disappointment having stayed at other La Quintas elsewhere. I would not recommend anyone to stay there.
Comment from Hotel Management
Jun 29, 2017 by Natasha S., Hotel Management
I’m concerned about the problems you experienced during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology. We accommodate many guests each evening, and the principal goal of our hotel is to provide a spotlessly clean hotel and great customer service. Consequently, it’s disappointing to learn that you were unhappy during your stay, since we strive to provide quality service to all of our guest. I want you to know that your comments and suggestions we are taken seriously. They tell us what we’re doing right, what we’re doing wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and appropriate actions have been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Again, I want to thank you for taking the time to share your concerns with us. There’s no excuse for anything less that complete guest satisfaction. That’s our goal. We look forward to serving you again in near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Close to everything.

Posted Jun 26, 2017
Perfect place to stay. It was close to everything I needed to be at. Easy access to highway and close enough to stores.
Comment from Hotel Management
Jun 29, 2017 by LQ Customer Care , Hotel Management
Cliff, Thank you for the great review. We take pride in the features you mentioned. We look forward to serving you again in the near future! Sincerely, Danielle
2 out of 5
by A verified traveler

Dirty bathroom

Posted Jun 23, 2017
The bathroom was so disgusting! It had urine stains on the toilet and bath tub, lime in the sink. The floors looked they hadn't been swept since ages. Mosquitoes everywhere. I would've gone to another hotel if i weren't so tired from my road trip and I was going to leave early any ways. I had originally reserved there because it had 3.5 stars and it was affordable but it was just bad.
Comment from Hotel Management
Jun 26, 2017 by Natasha S., Hotel Management
I’m concerned about the problems you experienced during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology. We accommodate many guests each evening, and the principal goal of our hotel is to provide a spotlessly clean hotel and great customer service. Consequently, it’s disappointing to learn that you were unhappy during your stay, since we strive to provide quality service to all of our guest. I want you to know that your comments and suggestions we are taken seriously. They tell us what we’re doing right, what we’re doing wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and appropriate actions have been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Again, I want to thank you for taking the time to share your concerns with us. There’s no excuse for anything less that complete guest satisfaction. That’s our goal. We look forward to serving you again in near future.
3 out of 5
by Steve

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017 by Robert, Hotel Management
Thank you for taking the time to provide your feedback. We hope to have another chance in the future to better your opinion. Sincerely, Danielle
5 out of 5
by A verified traveler

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017 by Robert, Hotel Management
Thank you for taking the time to provide your wonderful feedback, as it is greatly appreciated. We appreciate your business and thank you for staying with us. Respectfully, Danielle